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Reviews (394)
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All reviewsno elevatorbircher mueslinespresso machinecurling ironbyward marketeggs and french toasteuropean charmheritage buildinghardwood floorsdowntown ottawarideau centrewalking distancethird floorattending a conferencelimited parkingparliament hillrooms are modern
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Reviewed 22 July 2011

Our stay was wonderful in this very cozy hotel. Very friendly staff, excelent room and great breakfast. Congratulations !

  • Stayed: July 2011
    • Value
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Thank engenheirow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2011

We stayed at the Swiss Hotel for two nights over Canada Day and couldn't have been more pleased. The staff was very pleasant and helpful and the room was compact, but clean and had everything you would need. I think the bed was the most comfortable bed I have ever slept in!! There is a private patio out back where you are feel to sit and enjoy a glass of wine or whatever you like, which we did. Very nice ... The building that houses the hotel is over 100 years old and is very quaint . The rooms have been recently renovated and are tastefully done. The hotel is located very near to Parliament Hill and the Byward Market as well as other tourist attractions . We were able to walk everywhere we wanted to go . Overall we had a wonderful experience at the Swiss Hotel and would certainly stay here again when we return to Ottawa. One thing to be aware of is that the hotel does not have elevators, so if stairs are an issue for you request something on the ground floor .

  • Stayed: July 2011, travelled as a couple
    • Value
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Thank TLDOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2011

I was staying at another hotel but did not like the room there so booked a room at the Swiss Hotel on the internet at 8 pm for the next night. Unfortunately, i was mistakenly charged for 2 nights (both the night I booked for & the night before). When i went to check in the next day at 5pm , the owner (a very very nice lady) asked where i had been as they had waited until 1 am the night before for me to arrive. Someho, they had thought that when i had book the room at 8 pm that i wanted a room for that night as well as the next night.

So because i had not received an e-mail confirmation at the time of the online booking (i received a e-mail confirmation after arriving the next day), i had no evidence to prove that i had not booked for the night before. As the owner is a very nice lady, possibly i had made an error when booking. So the owner gave me a 50% discount for the one night. So the lesson is to book by phone (not by the internet.
In a minor manner, the hotel advertises having High definition television. It is true the TVs' are HD capable but the hotel does not subscribe to the HD channels offered by the cable provider. So, the Hotel does not have HDTV. This seems like a minor point, but one of the reasons i booked the hotel was to watch game 7 of the stanley cup final in HD (as i am from Vancouver).
But aside from the above, the hotel is very nice.. a real charmer.. hardwood floors, rain forest showers, heritage building. The location is great... yes there are a few youth hostels around but the area is close the byward market, liquor & grocery store.
My rating is reduced to 3 stars because of the booking problem.

  • Stayed: June 2011, travelled on business
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Thank countkristo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
svs3, Owner at Swiss Hotel, responded to this reviewResponded 14 July 2011

Dear KountCristo,

Thank you for taking the time to post a review on our establishment. Allow me to respond to each one of your points individually.
We have a direct booking system with instant availability, rates and confirmation. All reservations are live, 24/7. That means once a reservation has been made, our system automatically sends a confirmation email to the guest's inbox with details of the reservation. For this reason, we are not able to say why your confirmation email was not received - it may have been overlooked or sent to a spam folder.
As for your comment about the High Definition Television (HDTV), you are perfectly right. We do have flat screen televisions with HD capability, but do not subscribe to HDTV. Our apologies. We have amended our website accordingly.
Thank you for your kind words regarding the hotel. We have recently renovated to modernize our 1872 heritage building and make our guests' stay as comfortable as possible.

We hope to have you stay with us again,

All the best,

Sabina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2011

Was in Ottawa for then entire week and I loved every night of it. Very unassuming propertie but extremely friendly. Breakfast was prepared by the owner/chef/front desk staff and her heart went into everything. Absolutely loved it and will definitely will be back.

  • Stayed: April 2011, travelled on business
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Thank ANE_Victoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2011

This hotel is very close to downtown. 100m to the main street. It was renovated last year so the rooms and bathrooms have modern decor with very comfortable beds and a great showerhead. Each room has an Ipad and free internet. Very affordable for the location especially compared to chain hotels nearby.
The owner and all staff were absolutely lovely, very friendly and helpful. The optional Swiss Buffet breakfast was delicious especially very good coffee and eggs cooked to order, the scrambled eggs are great and traditional bircher museli.
Be aware there are steep stairs up to the rooms.

  • Stayed: May 2011, travelled on business
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Thank GinnyTravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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