My boyfriend and I had a terrible experience at this hotel. It's tricky booking through Expedia because the hotel used very photoshopped photos on their website and on Expedia.
When we walked in, it was nothing like what we had expected. We were expecting a 4 star hotel for the premium price that we paid, instead we got at most a 2.5 star hotel. The hotel has been around for a while and it's time for some upgrade, charging the price of a 4 star hotel is just greedy. The room was small and dark, the bathroom was also small and old. With the price we paid we could have stayed at a much better hotel.
We called Expedia to explain our experience and unsatisfaction with the room we received. The representative contacted the hotel and got back to us saying that the hotel does not have any authority to do anything until the next day when the manager is back. Then we received a conversation invitation from the hotel saying "we will address this directly". Word for word! How rude is that?! Not even a hello, sorry to hear that you had a bad experience.
After telling the hotel about our experience and that we felt that the hotel was very over priced and misleading by using very photo-shopped pictures, the hotel asked us to leave a contact info and the manager will call. We did so, and received no calls.
We truly felt scammed by this hotel. Go somewhere else, any hotel at this price point is better.
- Official Description (provided by the hotel):
- An oasis of calm in this busy city, ARC the Hotel Ottawa welcomes its guests into a softly lit lobby with hardwood floors, designer furnishings, modern art wall hangings, and Japanese-inspired architectural flourishes. Business travelers appreciate the downtown location and high-speed Internet access throughout, but the hotel is also a favorite with couples indulging in weekend getaways. Guests at this boutique Ottawa hotel enjoy a glass of sparkling wine at check-in as well as complimentary 24-hour ARC Private Selection Blend coffee and tea service in the lobby. The hotel also offers the Arc Lounge & Dining, a virtual business center with high-speed Internet access (surcharge), concierge and valet services, 24-hour fitness center, and complimentary shoeshines. A library lounge offers a selection of books, magazines, and CDs for in-room use. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, Ebookers, Agoda, Hotels.com and 5viajes2012 S.L. so you can book your ARC The Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Arc Hotel Ottawa