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“Excellent location”
Review of ARC The Hotel

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ARC The Hotel
Ranked #23 of 69 Hotels in Ottawa
Certificate of Excellence
Reviewed 25 September 2017

Stayed there for two nights. The check in process was fast, and the front desk staff were very helpful and friendly. I had a one King bed room, and it is very spacious. Everything is very clean as well. On my first night there I had dinner at their restaurant and the food was excellent. The server was very friendly and helpful in terms of helping me to order food.

The only downside was on Monday early morning, the garbage truck would come and pick up the garbage and was creating a very loud voice. I was a bit under the weather already and woke me up so I wasn't resting too well. However, the hotel staff did help me to get a kettle so I can make some hot water in my room to feel better.

One thing to note is I was told that Wi-Fi access inside your room is charged separately. I used Wi-Fi in the lobby instead.

Other than that the location is excellent - walking location to Tim Hortons, Second Cup, Subway, Parliament Hill, Sparks Streets etc.

Room Tip: Asked for a room at the back, but not right next to the garbage truck drop off.
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  • Stayed: September 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Janice I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 24 September 2017

I stayed for two nights. The location is excellent. Check-in was smooth and they let me have my room early at 1 pm which I appreciated - although the lobby area had a musty smell. The staff were friendly and helpful. A few things kept me from giving this a higher rating. The biggest issue for me was that my room faced the adjacent building and I had an excellent view of the people in conference rooms right next to me. I assume this also means they could see into my room and as a result I kept my blinds closed for the whole stay (even the bathroom had a clear glass window!). The room itself was large, clean and comfortable - although on the dark side without the natural light. The bed was soft and I had no trouble sleeping. There was a safe available and ample desk area for working. The elevator in this building is also painfully slow and there did not seem to be a service elevator as I constantly would run into staff moving laundry carts from floor-to-floor in the main elevators. In-room dining was reasonably quick and of good quality. Overall next time I will pay an extra $40 to stay at the Fairmont just a few blocks away (my client selected the hotel this time).

Room Tip: Try to get a room facing the street. Some rooms facing the west side look into the building next doo...
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  • Stayed: September 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2017

My girlfriend and I stay here whenever we are in Ottawa and always select a room with one of their large, oval tubs. Breakfast in bed always has a lot of fruit and the staff is helpful. There is no pool and it is a short walk to Byward Market and the Houses of Parliament but we like this place better than the rather staid Elgin or Fairmont.

4/5 is only because there is no pool. Otherwise, this place gets closer to a 5/5, particularly for the price

  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank 0_Justme_0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

Our room was somewhat small but very comfortable and outfitted with all the necessities. Everyone we encountered was pleasant and professional, and the Arc occupies a great location — we found the area very walkable.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank andreafZ9763BS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017

From the moment we drove up to the front entrance, we never heard one pleasantry. No one to greet us, front desk very abrupt and not even a Hello! When I did say hello to William, he looked at me rather surprised. We walked into a dark room with the tiniest of bathrooms and saw the bed and thought we were in someone's room as it looked as if someone had been lying on it. There was the breakfast menu leaning on the pillow so I guess that's what the hotel thinks a made bed looks like. We had to go down to the front desk for get soap and shampoo. It would have been good if there were sheers on the windows along with the blackout blinds. The room was so dark because you had close the blinds for privacy. After our day of sightseeing in Ottawa (the location is good for that) we returned to our room at 6:30 to find our bed was exactly the way we had left it at 9:00 that morning. We told the front desk and all they wanted to know was our room number. No apology! The room had been "serviced" but I guess when we had pulled the sheets up over the pillows the cleaning staff thought that was "made"! Wonder what they thought the black hair on the shower wall was as it was there when we arrived and still there when we left! On our check out Monday morning, I was thinking that maybe they would take off one night's parking charge ($40.00!!) because of the lack of room servicing, but no. Not even "How was your stay?". Could not get out of that hotel faster!!

Room Tip: Would assume all rooms are dark because of the proximity to other office buildings
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  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Norinne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ARC The Hotel

Address: 140 Slater St, Ottawa, Ontario K1P 5H6, Canada
Region: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#8 Luxury Hotel in Ottawa
#18 Business Hotel in Ottawa
#19 Romantic Hotel in Ottawa
Price Range: €110 - €200 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ARC The Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
An oasis of calm in this busy city, ARC the Hotel Ottawa welcomes its guests into a softly lit lobby with hardwood floors, designer furnishings, modern art wall hangings, and Japanese-inspired architectural flourishes. Business travelers appreciate the downtown location and high-speed Internet access throughout, but the hotel is also a favorite with couples indulging in weekend getaways. Guests at this boutique Ottawa hotel enjoy a glass of sparkling wine at check-in as well as complimentary 24-hour ARC Private Selection Blend coffee and tea service in the lobby. The hotel also offers the Arc Lounge & Dining, a virtual business center with high-speed Internet access (surcharge), concierge and valet services, 24-hour fitness center, and complimentary shoeshines. A library lounge offers a selection of books, magazines, and CDs for in-room use. ... more   less 
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Also Known As:
Arc Hotel Ottawa

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