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“Amazing Location”

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Courtyard Ottawa Downtown
Ranked #22 of 67 Hotels in Ottawa
Certificate of Excellence
Markham, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing Location”
Reviewed 17 January 2012

My family spent 2 days at the Courtyard Marriott Ottawa and we had the best experience. The hotel was clean, and the location was perfect, as it was close to everything downtown. The hotel staff was courteous and very attentive. My daughter goes to school in Ottawa, so this will be the hotel of choice from now on when I visit her.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank R R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYDutyManager, Manager at Courtyard Ottawa Downtown, responded to this review, 24 January 2012
Thank you for taking the time to review your most recent stay at the Courtyard Marriott Ottawa!

We are delighted to know that your family had a great experience at our hotel and that you enjoyed our facilities and prime location. The hotel staff works hard to make sure our guests leave our property with good memories and I am glad to know that your experience was positive.

We are excited to have you back at our hotel on your next trip to Ottawa when you come and visit your daughter!

Again, our team would like to thank you for the great comments!
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847 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (216)
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English first
Salaberry-de-Valleyfield, Canada
Level Contributor
152 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 3 January 2012

One night stay. Room was tastefully furnished in contemporary chic style. Being close to New Year's Eve, we signed a "Party Waiver" as all guests had to, including agreeing to noise control after 9pm. My husband and I were fast asleep when he was woken by people noisily and continuously talking in the hall. He looked out the peep hole and children were running around too and banging doors, after midnight. He called the front desk and was told someone would talk to them. After I awoke by then (I had earplugs and sleep mask), he called front desk again and someone came again to talk to these people (there was a tournament of sorts in town). The night staff, Michael, made "everything right" AND threw in free buffet breakfast (normally $11.50 per person), as well as free parking (normally $15 extra). This made all the difference.

Location: within the Byward Market and tourist areas, easy walk
Restaurant: Dunn's 24 hour delicatessan across street -- served breakfast too, but we were very happy with the cool-chic Bistro on the main floor

Would stay again. Hotel apologized for having booked the two remaining rooms on the same floor as the tournament people. I am sorry the tournament people felt they could act so noisily clearly after midnight when others were sleeping.

Great staff and customer service all around. Didn't try gym or pool this time.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank twocardinals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harvard, MA
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 December 2011

Love the location. It is in the middle of everything in downtown Ottawa. Didn't know what we were in for when we arrived late Friday night. Crowds of young people were everywhere dressed for clubbing. Well, duh, that's because we were located where things were happening and hopping! We enjoyed our rooms, the lounge areas in the lobby, the nice pool and fitness rooms. And of course we enjoyed being able to walk to restaurants and bakeries. The underground garage was a plus. So convenient, we would stay at this hotel again. Our cousins asked us to come back after winter/spring to ride our bicyles with them along the canal.

Room Tip: Convenient
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  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelBugMissy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, ON
Level Contributor
5 reviews
3 hotel reviews
Reviewed 20 December 2011

As previous reviewers have said, this hotel is perfectly located to visit the Byward Market area and also the National Gallery. A bit pricey compared with similar chains (Best Western, Comfort, etc.) but I imagine that's because of the location. However, the room faced a concrete wall and the heat could not be turned off. Of course if you're staying one night, by the time you realize that, you're almost asleep. The staff were very pleasant and I'm sure they would have changed the room, but we were already in bed; it wasn't worth the bother at that point. The bathroom was spartan with, get this!, no fan. Excellent big king sized bed, small desk area, but again, good enough for a night on a tourist kind of visit, less so if you're working. In general, I'd hesitate to recommend it.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vbcTO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYDutyManager, Manager at Courtyard Ottawa Downtown, responded to this review, 1 January 2012
Thank you for taking the time to share your experience at the Courtyard Marriott Ottawa with other users of trip advisor!

We are pleased that the location of the hotel was up to your expectations! Some of our rooms do face the courtyard and unfortunately the view is not the best. On the other hand, these rooms tend to be quieter than the ones facing the street. The heating system has to be controlled from the panel located on the wall and not from the actual heating unit. Many people are mistaking while trying to adjust the temperature. Like you said, our staff can change you to another room if there’s any problem!

The price of our rooms fluctuates depending on the occupancy of the hotel. The prices will be higher is the hotel is busy. I suggest booking in advance to have a better rate. For example, we have weekend rates starting at just 129$ per night.

I would like to thank you once again for sharing your comment and we hope to have the chance to host you again soon.
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San Juan, Puerto Rico
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 15 December 2011

This hotel is in the middle of the action in Ottawa, right next to the Farmer's Market. Followed the advise from previous reviews and requested a room facing the inner courtyard; no problems with noise at all at night. The only two real negatives were the price, $189 (seemed a little high for this type of hotel), and a strong smell in our room. We did not complain about the smell because we were only staying one night. Otherwise, I would have requested another room. That said, for a lower price I would return to this hotel in the future.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VipB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYDutyManager, Manager at Courtyard Ottawa Downtown, responded to this review, 18 December 2011
Thank you for taking the time to share your experience at the Courtyard Marriott Ottawa with other users of trip advisor!

We are pleased that the location of the hotel and of your room was up to your expectations. I am quite surprised about your comment stating that the room was smelly. Our rooms are cleaned every day and our housekeeping team works hard to keep everything nice and fresh. I would love for you to give us a call directly, so we can have a closer look at the room you occupied.

The price of our rooms fluctuates depending on the occupancy of the hotel. The prices will be higher is the hotel is busy. I suggest booking in advance to have a better rate. For example, we have weekend rates starting at just 129$ per night.

I would like to thank you once again for sharing your comment and we hope to have the chance to host you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Ottawa Downtown

Property: Courtyard Ottawa Downtown
Address: 350 Dalhousie St, Ottawa, Ontario K1N 7E9, Canada
Region: Canada > Ontario > Ottawa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Ottawa
#9 Romantic Hotel in Ottawa
#23 Business Hotel in Ottawa
Price Range (Based on Average Rates): €€
Hotel Class:3 star — Courtyard Ottawa Downtown 3*
Number of rooms: 183
Reservation Options:
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Also Known As:
Courtyard Ottawa Downtown Hotel Ottawa
Ottawa Courtyard

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