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Reviewed 12 June 2018

Room, service, staff and amenities all superior. Gold floor well worth the slightly extra cost for the value received. Hotel located in the historic part of Ottawa easing access to all sites and venues.

Room tip: Gold floor facing the river and canal
Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank emrosenberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this reviewResponded 15 June 2018

Thank you for taking the time to share your compliments with us. We agree that a stay on our Gold Floor is an experience not to be missed.

We look forward to your next visit.

Sincerely,
Claude J. Sauvé
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018

I was attending a conference in Ottawa. I stayed at the gold floor at the Chateau. Amazing service! Very attentive. Smooth check in and check out. I forgot a few items at home and the staff were able to find them for me without trouble or extra charge. Morning breakfast and evening tapas were a great touch.

Room tip: Gold rooms on 4th floor have an extra level of service and are worth the added cost
Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank puddiedad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this reviewResponded 12 June 2018

A stay on our Gold floor is an experience not to be missed.

We look forward to seeing you again soon.

Sincerely,
Claude J. Sauvé
General Manager

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Reviewed 11 June 2018

Ambiance and service were wonderful. Unfortunately the tea sandwiches and desserts were not. Although some 'sandwiches' were presented on a cracker, they were not crispy. Our tea reservation was for 4:15, and the food tasted like it had been made well in advance and had been sitting too long. Maybe book an earlier time to get the best quality.

Date of stay: June 2018
Trip type: Travelled with family
1  Thank Jamie604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this reviewResponded 12 June 2018

Dear Jamie,

While I am delighted that you enjoyed the ambiance and service during Afternoon Tea, I am distressed that the sandwiches and desserts did not meet your expectations. Rest assured this is not our usual standard and I will be reviewing your comments with our Executive Chef and the team.

We look forward to seeing you again soon, when we will work tirelessly to regain your trust and loyalty.

Sincerely,
Claude J. Sauvé
General Manager

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Reviewed 11 June 2018 via mobile

It has been pleasant stay for the family. Most of the staff were well trained and demonstrated the spirit of hospitality and right smile.

Location of the hotel can't be better. We were further upgraded to a bigger room having the view of parliament after I inquired.

Quality of brunch was quite nice for a good price.

Date of stay: June 2018
Trip type: Travelled with family
Thank XiafeiC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this reviewResponded 12 June 2018

We are delighted that you and your family enjoyed your stay with us.

We look forward to welcoming you back one day soon.

Sincerely,
Claude J. Sauvé
General Manager

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Reviewed 10 June 2018 via mobile

This visit was business and pleasure. It’s a short walk to the Convention Centre. The Chateau Laurier has an excellent location for an active tourist: walking, running, biking. It’s a few steps from the path that goes along the Rideau Canal. The hotel is also a short walk to Byward Market a fun area for eating, drinking, looking around. Finally, the Rideau Centre, a renovated shopping centre, is nearby. The room was spacious and comfortable with Le Labo amenities. It was easy to grab a taxi or order an Uber from the main entrance of the hotel. The staff were very helpful.

Date of stay: April 2018
Trip type: Travelled on business
Thank Lawrence S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this reviewResponded 12 June 2018

Dear Lawrence,

Our central location allows our guests easy access to all must-see locations in our National Capital!

We look forward to welcoming you back soon.

Sincerely,
Claude J. Sauvé
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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