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All reviews underground parking parliament hill canadian museum of nature within walking distance bank street minute walk elgin st small kitchenette ottawa downtown mini kitchen queen suite continental breakfast the breakfast area breakfast was excellent yogurt separate bedroom very nice hotel
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Reviewed 5 weeks ago

Great hotel not far from the museum of nature. Close to Lansdowne Park, 20 min walk. Clean hotel and friendly staff.We had a suite they are beautiful spacious rooms.Breakfast is included could be a better selection.

Room tip: rooms over look the street
Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank 495robins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this reviewResponded 5 weeks ago

Dear Robin S.,

Thank you very much for taking the time to share a review with us. We appreciate your feedback. Our staff will be very happy to hear that you enjoy cleanliness and friendly staff. Our proximity to TD Place is certainly a bonus for Redblacks fans! I am sorry to hear that the breakfast did not match up to the rest of the stay. We are always open to suggestions on how we can improve our offerings. We hope to welcome you back in the future!

Regards,
Jenn Lytle
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2018

Wanted to visit the Nature Museum in Ottawa. This hotel was the best. Room was clean, loved the "Suite type options" - ie small fridge, microwave, bar sink, kitchen items - ie plates, utensils, liquid detergent, etc. Breakfast (free) was great. Parking however was expensive and very difficult to get in and out. BUT - would definitely stay again.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Wendy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this reviewResponded 5 weeks ago

Hello Wendy,

Thank you for taking the time to write a review. We appreciate your feedback and are thrilled that you will be back to visit us again! I am sorry you found the parking difficult. I hope you enjoyed your visit to the fantastic Museum of Nature - we are lucky to have such a wonderful museum just next door! We look forward to welcoming you back in the future.

Regards,
Jenn Lytle
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2018 via mobile

The suite I stayed in was very spacious and was quite surprised upon my arrival. Very clean as well. The only item I would have would be to have an on-site eatery or bar during ones stay. Though breakfast was served, I feel it would be beneficial to have he additional food service available especially when it’s cold and rainy out and visitors do not necessarily want to head outside. Just MHO.

Date of stay: October 2018
Trip type: Travelled on business
Thank zehcnasairam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this reviewResponded 5 weeks ago

Hello Maria,

Thank you for taking the time to write a review. We value your feedback and are so happy to hear that you were impressed with your suite. We will continue work with the many wonderful restaurants in our area to make sure we have good options when guests do not want to go outside for dining. Thank you for staying with us, and we hope to see you again in the future!

Regards,
Jenn Lytle
Front Office Manager

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Reviewed 3 November 2018

Room was quite nice, plenty of room for one, had a few extras with microwave dishes and coffee maker. Shower was weak and barely warm enough. Other than that everything was good. Close walk to business and a few restaurants

Date of stay: October 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Bill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this reviewResponded 5 weeks ago

Hello Bill,

Thank you for taking the time to share your experience on Trip Advisor. We value your feedback and our maintenance team has investigated the issue with your shower so that it can be improved. I am happy you enjoyed the location of the hotel and your room amenities. I look forward to welcoming you back in the future so that we can exceed your expectations.

Regards,
Jenn Lytle
Front Office Manager

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Reviewed 3 November 2018

Check in was very easy even though we were early. The underground parking is worth every penny as parking spots are at a premium in Ottawa. The staff from the front desk to housecleaning were helpful and courteous, even when I couldn't connect to the WI FI they showed me the three computers at my disposal in their business room. Breakfast staff were more than helpful, always with a smile on their faces.
Room was CLEAN, with an abundance of pillows, and lots of towels. We asked for NO housekeeping as we were there for only 3 nights and had plenty of towels etc. for just the two of us.

Room tip: We were on 6th floor at the far end from the elevator - nice and quiet.
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank gage62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this reviewResponded 5 weeks ago

Hello gage62,

Thank you for taking the time to share a review. Our staff is thrilled to hear that they were able to assist you during your stay. We strive to make every guest experience exceptional! I am glad that the room amenities more than sufficient for your stay. We hope to welcome you back to our hotel on your next visit to Ottawa.

Regards,
Jenn Lytle
Front Office Manager

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