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Reviews (1,245)
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Reviewed 15 June 2015 via mobile

We stayed at the hotel because it was the hotel that was linked to the business conference. The staff was great. The rooms were clean. However the rooms were small. We moved to a suite for more space which were two previously adjoining rooms made to one. The one bathroom was even smaller than the previous room.

Based on the price for the rooms, some of the other hotels in the area are nicer and more closely linked to the price.

The pros: very good location and great staff

Stayed: June 2015, travelled with family
1  Thank Traveling33girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy T, Manager at Delta Hotels by Marriott Ottawa City Centre, responded to this reviewResponded 23 June 2015

Thank you for taking the time to share your experience through Tripdvisor. Our goal is to exceed all of our guest's expectations, so we were sorry to learn you were disappointed with the size of the guestroom, especially the guestroom bathroom. We had hoped that the efficiency of our newly designed bathrooms made up for any lack in size. We do hope that you will return and allow us the opportunity to welcome you back.

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Reviewed 14 June 2015 via mobile

The service was great and the hotel is well located.

We enjoyed the club lounge during our stay, a nice place to have breakfast and to relax for a moment in the afternoon. Most importantly the staff is wonderful, they make the guest to feel special, they are extremely kind and attentive.

Stayed: June 2015
1  Thank Natosp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy T, Manager at Delta Hotels by Marriott Ottawa City Centre, responded to this reviewResponded 15 June 2015

Thank you for taking the time to share your experience at Delta Ottawa City Centre Hotel. Congratulations on your graduation! It is great to know we played a small role in this very special memory, and I am delighted to know our team made you feel special. It will be my pleasure to share your kind comments with our entire team. We hope to welcome you back to Delta Ottawa City Cente Hotel!

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Reviewed 14 June 2015

I stayed for 6 nights at the hotel in May 2015. The hotel is in a busy part of downtown Ottawa. It is not spectacular, but all in all very agreeable and nice. The staff was very friendly and helpful. Internet access was reasonable. I would come again!

  • Stayed: May 2015, travelled on business
    • Value
    • Rooms
    • Service
Thank ClaudS777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy T, Manager at Delta Hotels by Marriott Ottawa City Centre, responded to this reviewResponded 15 June 2015

Thank you for taking the time to share your feedback through the Tripadvisor site. It is great to know you enjoyed your stay, and found our team friendly and helpful. It will be a pleasure to share your positive feedback. We look forward to the opportunity to welcome you back to Delta Ottawa City Centre Hotel.

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Reviewed 13 June 2015 via mobile

The hotel is in a good location for visiting the city sights and first impressions on entering the foyer are positive. We requested a high floor room with river view, but were initially allocated a low floor dark room facing an office block. We had to pay for an upgrade to a high floor Club room, but still could not have a river view. At least this gave us access to inclusive breakfast and evening snacks and a view of the river. Recommend booking a Club level room. The bedroom had very limited closet space, a 12 inch rail totally insufficient for one let alone two, the smallest bathroom we have ever seen, too small for one person to use, impossible for two, and it all needed refurbishing. The positive was the very helpful, friendly staff, special mention to Michael Norris and Andrew Faiji. Could be so much better if money was spent on a remodelled bathroom adequate storage and updated furnishings.

Stayed: June 2015, travelled as a couple
Thank Robert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy T, Manager at Delta Hotels by Marriott Ottawa City Centre, responded to this reviewResponded 23 June 2015

Thank you for offering your feedback through Tripadvisor. Our Guest's feedback is important to us as it provides us the opportunity to address your specific concerns and progressively work to exceed your expectations. We are delighted to know you received a warm welcome throughout the hotel, and it will be a pleasure to share your positive comments with Michael and Andrew. We were sorry to learn you were disappointed with the size of the bathroom, as we hoped that the newly designed lay-out offered our guest's better efficiency. Once again, thank you for sharing your comments, we hope to welcome you back.

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Reviewed 12 June 2015

The all staff at this Delta are truly customer focused particularly Jacques. Rooms are all updated and equipped with USB ports. Bathrooms modern but small. If you are a Delta member and would like an upgrade call ahead as this hotel is often used for conferences and large groups. One of the best places to stay in Ottawa. A short walk to parliament hill, to the market where there are several good restaurants, Baton Rouge around the corner. Hotel has an interior entrance from the main floor to Tim Hortens..long lines in the mornings. If you are there on business the gentlemen at the front will quickly get a taxi for you or hold your luggage in the luggage room.

  • Stayed: April 2015, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Eileen59Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy T, Manager at Delta Hotels by Marriott Ottawa City Centre, responded to this reviewResponded 15 June 2015

Thank you for taking the time to share your experience at Delta Ottawa City Centre Hotel. We are delighted you enjoyed your visit, and found our team customer focused. It will be a pleasure to share your positive feedback with the entire team, especially Jacques! We look forward to welcoming you back to Delta Ottawa City Centre Hotel!

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