Door locks don't work properly, water pressure comes and goes (stops completely when showering just for fun), internet is slower than most hotels and staff don't seem overly interested in fixing the issues.More
- Free Wifi
- Free Parking
Door locks don't work properly, water pressure comes and goes (stops completely when showering just for fun), internet is slower than most hotels and staff don't seem overly interested in fixing the issues.MoreShow less
Thank you for bringing these issues to our attention, this is definitely not the experience with product and service our guests have come to enjoy and expect. I apologize that we did not exceed your expectations and will be using your feed back to ensure future guests will not encounter the same.
This hotel was quite nice in decor and excellent service. The bed was very comfortable. The washroom was on the small side but adequate. The breakfast was quite good as well. The two issues we had were the room was on the warm side and we could not get it any cooler. But the worst part was the internet, it was very slow or did not load at all. We asked front desk and they said to call the company. We called them twice but it didn't help that much. This was frustrating, especially for our teenage sons. Overall, I would still recommend this hotel. It is good quality for the money.
I am glad to hear overall your stay was a good experience, but I am sorry to hear about your internet issues. Not typically a problem we face so I will be following up with our provider. Although we were experiencing much higher than normal usage at peak times due to the large volume of young athletes and families in town for the Lacrosse Tournament. I assure you the issue will be investigated and addressed as I do know the importance of a good connection for all of our guests, I appreciate you bringing to my attention.
Near the train, clean, good breakfast, fridge in room , great staff, comfort, everything was fine and at a good price, we will be coming back for sure. Better park at the hotel and go walking for the train best choice to go in downtown Toronto, only one hour away by Go train to Union station
Glad to hear you had a great stay, look forward to hosting you again soon. Always a great choice if you can avoid driving right into the city, avoid all that traffic and stress by stopping before highway gets to busy. A relaxing train ride and an hour later in the heart of downtown Toronto and all sporting events.
This property is no frills but decent. Just stayed here with my kids for our lacrosse tournament. There isn't a pool and our room didn't have a working heater. (I know being August and all...I wasn't feeling well and wanted some heat. I also tried to dry my son's lacrosse gear and it ended up soaking wet - the drip tray was full)
The location was good - near 401. The included breakfast was atrocious. I've have to assume the hotel buys the items precooked then reheats them. Even the cottage cheese/yogurt was tepid.
No pool - but they did have a basketball court. That was pretty cool. They also had a small courtyard with bbq . Free WiFi connection was terrible.
If I had a choice though - I probably would choose a different hotel.
Thank you for sharing your recent experience during the always busy Lacrosse tournament, glad to hear the location worked well and the kids enjoyed the basketball court. I do apologize about the heat it is turned off during the Summer months, but can be reactivated for a guest if requested. I am disappointed to hear we were not able to exceed your expectations with breakfast as we typically do offering a wide variety of fresh hot and cold items to suit all our guests tastes.
I hope your son had a successful tournament.
we appreciate your hospitality and need you at a time when our age and health is getting less interesting. we like Oshawa and wanted to see more but it is practical to stay off the 401,my husband and I.Thanks
It was a short family trip planned at the last minute nearby Lake Ontario region (beach, zoo, parcs) and we offered our little boy his first night at the hotel experience. He was very excited to spend a night in an hotel room and far from home, he feel all grown up now! Thanks!
Thank you for sharing, I hope you managed to visit all the spots on your itinerary. Glad we were able to be your Boys first memory of a Hotel experience, and will be a lasting memory for him. We will look forward to hosting you again next time visiting the area.