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All reviews outlet mall fridge and microwave tim hortons nice hotel minute drive easy access front desk staff breakfast buffet convenient location pool and hot tub wine country shaw festival wine tour qew falls hgi wineries
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75 - 80 of 1,541 reviews
Reviewed 11 June 2018

Hotel staff was very friendly, room was very spacious and clean, bed was very comfortable. The hotel was very near my office and close to the outlets as well. I will be staying there again the end of June.

  • Stayed: June 2018, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Deepos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leea S, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded 21 June 2018

Dear Deepos,
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. I am happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Sincerely, Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2018

The banquet bartender and wait staff were beyond rude. The meal served was not what the menu said. It took 2 1/2 hours from appetizer to dessert.
Towels in my room had brown stains on them. Pretty gross to discover when you are dripping wet.....

  • Stayed: June 2018, travelled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank Sarah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leea S, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded 19 June 2018

Dear Sarah G,

Thank you for your feedback on your recent experience at the Hilton Garden Inn Niagara-on-the-Lake. I would like to apologize for not providing you with the exceptional service we strive to provide to every guest. This is not our standard and we will be sure to follow up with our banquet staff in regards to this review. Please do not hesitate to reach out to me directly at leea.sawyer@hilton.com if you wish to discuss your experience further.

With Warm Regards,
Leea

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2018

My wife and I were not happy when we realized we'd booked this hotel which we understood to be in Niagara-on-the-Lake town and not a twenty minute drive to the centre of town. It was too late to cancel our registration so we reluctantly stayed two days at this hotel.
WE WERE SO WRONG! This hotel was wonderful! It was clean, comfortable, excellent friendly staff and set amongst some of the best wineries in the area. We drove into the town early one morning to get a parking spot on Queen Street and did all the shopping we needed. Driving back and forth to the hotel turned out to be a great experience as we saw so many beautiful sights and visited so many wonderful wineries. It really is situated a perfect distance from the centre of town!
The rest of the time we toured every little town from Port Colborne to St. Catherines and ended up each evening having dinner in the dining room at the hotel. We enjoyed a glass of wine while sitting by the fireplace in the lobby, and met some wonderful people. We stayed at a Hilton Garden Inn Times Square South in New York in December and loved it so we thought we'd stay here again and we weren't disappointed even though it was our mistake as to where we thought it was located. We would definitely stay in this hotel again and we recommend it highly. Thanks to the staff for making our stay so pleasant.

Room Tip: It seems like a long way from downtown Niagara-on-the-Lake but it isn't. Great location and easy to get back to the QEW.
  • Stayed: May 2018, travelled as a couple
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5  Thank Traveller200247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leea S, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded 21 June 2018

Dear Traveller200247,
We would like to thank you for the kind words regarding your stay at the Hilton Garden Inn. We appreciate your feedback and value your business. I am happy to hear that you had a wonderful stay. Our central location makes it very easy to explore all the Niagara Region has to offer, everything is just a short drive away. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Sincerely, Management

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Reviewed 4 June 2018

We enjoyed our stay here. The breakfasts were good and the service excellent in the dinning area. The staff were friendly and helpful. It was very well suited to the location where we were having our conference. It is very accessible from the QEW and freeway driving can get you quickly to any destination in Niagara

  • Stayed: June 2018, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leea S, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded 21 June 2018

Dear David,
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. I am happy to hear that you had a wonderful stay. Our staff strive to give great customer service and are so happy when we hear comments like yours. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Sincerely, Management

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Reviewed 4 June 2018

This was my second time back to this Hilton Garden Inn property near Niagara-on-the-Lake. It is conveniently located near the Niagara Outlet mall, which my daughter and I took advantage of for some shopping as a break from visiting the wineries. The hotel is about 15 minutes from the 'downtown' Niagara-on-the-Lake location and the Shaw Festival Theater. We went back and forth from the hotel each day, attending a play, visiting wineries and enjoying some great dinners at Two Sisters, the Riverbend Inn and the Cannery at the Pillar and Post. The location also is conducive to St. Catharine's so we spent our last afternoon of this trip visiting several wineries we had never been to on previous trips in that area. The hotel staff are friendly. The rooms are spacious and the property well kept. I will definitely be back again.

  • Stayed: May 2018, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank 431susanae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leea S, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded 21 June 2018

Dear 431susanae,
We would like to thank you for the kind words regarding your stay at the Hilton Garden Inn. We appreciate your feedback and value your business. I am happy to hear that you had a wonderful stay again at the hotel. Glad to hear you got to explore more of what the Niagara Region has to offer while staying with us. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.

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