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Reviewed 18 September 2018

Beautiful resort and facility but the highlight was the staff. They were the most competent, pleasant, people any time, day or night and it was a pleasure to chat with so many of them - truly impressive! Would stay there again in a heartbeat!!

  • Stayed: September 2018, travelled on business
    • Value
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Review collected in partnership with this hotel
Thank skingswood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather S, Manager at White Oaks Conference Resort & Spa, responded to this reviewResponded 19 September 2018

Thank you "skingswood" for your FIVE star rating and taking the time review us online!

It is wonderful to hear so many great comments about our Property and especially about our Team! We take great pride in offering fantastic service!!

We hope you are back to stay with us again in the near future!

Sincerely,
Heather Scerbo
Executive Assistant to the Hotel General Manager

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Reviewed 18 September 2018

The Girls Wanna Have (fun) package was a nice treat and we did have a great time. The location (from Toronto, across the street from great retail and minutes away from great local wineries) and facilities (lots of spots outdoors to just sit and hang around enjoying the view) are great, as was the customer service. Everyone we interacted with was helpful and friendly at every turn. The only letdown is around the cost of dining, especially at LIV - 5 star prices for what we found to be average quality food. The play bar dining was also on the pricey side but good food quality and atmosphere overall. We definitely enjoyed our stay and would return.

  • Stayed: September 2018, travelled with friends
    • Value
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Review collected in partnership with this hotel
Thank TerriB03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather S, Manager at White Oaks Conference Resort & Spa, responded to this reviewResponded 19 September 2018

Dear "TerriB03",

Thank you for your feedback and taking the time to write in. It is so wonderful to hear that you had a great time on your "Girls Getaway!" It is wonderful to hear such great comments about our Property.

I hope you are back to give us another chance to WOW you in LIV and Play!

Our Mission Statement is: "Each Guest and Team Member will be treated as though the success of our business depends on that individual alone!"

We truly appreciate your review and hope that you will back to stay with us again in the near future!

Sincerely,
Heather Scerbo, Executive Assistant to the Hotel General Manager

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Reviewed 18 September 2018

The quality of personal service at this hotel is top notch. Being there for a planning session meant my dining was all private. But the wait staff are attentive, helpful and accommodating especially given I am a Celiac and required various alternative menus. Given I'm not a 'shopper', the fact that the hotel is across the street from a high end discount mall made its siting unattractive, although its own back gardens were lovely.

  • Stayed: September 2018, travelled on business
    • Location
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Review collected in partnership with this hotel
Thank Boyd68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather S, Manager at White Oaks Conference Resort & Spa, responded to this reviewResponded 19 September 2018

Dear "Boyd68":

Thank you for your feedback and reviewing us online!

Please let us know how we can move your rating from four to five stars!!

Our Mission Statement is: "Each Guest and Team Member will be treated as though the success of our business depends on that individual alone!"

We truly appreciate your feedback and hope that you will be back to stay with us again in the near future!

Sincerely,
Heather Scerbo, Executive Assistant to the Hotel General Manager

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Reviewed 18 September 2018

The staff is cheerful and friendly especially the concierges. The rooms are badly in need of an overhaul - bathrooms and décor needs to be redone. Wallpaper was falling off in our room. The LIV Restaurant was amazing and so was the staff.

  • Stayed: September 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Danielle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteOaksResort, Manager at White Oaks Conference Resort & Spa, responded to this reviewResponded 19 September 2018

Dear Danielle F,

Thank you for your feedback and letting us know that you enjoyed your experience with our team as well as the dining in LIV. Thank you for letting us know of the concerns with your guestroom. We are in the process of updating all of our rooms quite significantly which will be taking some time but we are also trying to address any maintenance issues as they come up as quickly and efficiently as possible. Thank you for taking the time to provide your feedback.

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Reviewed 17 September 2018 via mobile

James who served at our banquet was amazing ! What a fabulous personality ! I attend a lot of banquets .. what a difference he made in service and efficiency . Very funny too ! Way to go white oaks conference centre.

Stayed: September 2018, travelled on business
Thank erinryan2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather S, Manager at White Oaks Conference Resort & Spa, responded to this reviewResponded 18 September 2018

Dear "erinryan2018",

Thank you for your feedback and taking the time to write in. It is so wonderful to hear that you had a great time while attending a conference on our property. We will pass on your kind words to James!

Our Mission Statement is: "Each Guest and Team Member will be treated as though the success of our business depends on that individual alone!"

We truly appreciate your comments and 5 Star Rating and hope that you will back to stay with us again in the near future for a business or leisure trip!

Sincerely,
Heather Scerbo, Executive Assistant to the Hotel General Manager

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