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844
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Reviewed 2 September 2018

Our room was damp and had a moldy smell to it. The show head didn't work properly, there was no bath tub just a stall. The front desk staff looked bored. The only thing this hotel has going for it is a fairly decent location. Basically we couldn't wait to leave this place. Never again.

  • Stayed: August 2018, travelled with family
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Thank NotaGoodHotel2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2018

Pool was amazing. Pillows and beds were soo comfy. Everything was clean and tidy. Great location. Great for kids. Falls had fireworks at 10 pm every night. 10 min walk to falls. Definitely will be back!

  • Stayed: August 2018, travelled with family
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Review collected in partnership with this hotel
1  Thank smarsh577089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2018

The staff was friendly. The room was nice but still a bit dusty and not enough towels for a family of four. The tourist tax is a bit bogus. We are only be hour away and we had to pay it. We had the balcony at we had a great view of the strip. It was especially nice for the fireworks. Also the pool was nice but the deck could be a bit cleaner.

  • Stayed: August 2018, travelled with family
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Review collected in partnership with this hotel
1  Thank alunn457886
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2018

The receptionist were disrespectful with no desire to help the customers. Robots would have done a better job. This hotel really needs some classes for their employees to help them learn how to provide good customer service.

  • Stayed: August 2018, travelled with family
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Review collected in partnership with this hotel
1  Thank ifilip819228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOJO5905, Owner at Howard Johnson Hotel by Wyndham by the Falls Niagara Falls, responded to this reviewResponded 2 September 2018

We are very sorry to hear that you had some type of negative interaction with our staff and we are very concerned at the perception in which you took their actions. If you could please contact the hotel directly at info@hojoythefalls.com and share some more information regarding your visit as we would appreciate the opportunity to see what transpired that would leave you with a less than positive experience.

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Reviewed 31 August 2018 via mobile

I loved staying at the Howard Johnson within walking distance to Lundy Lane & a short walk to the American Falls!
The price was fair for the room and I enjoyed that there were a number of not so expensive restaurants nearby.
If you are looking for beautiful views from the rooms look elsewhere but otherwise this is a great pick for couples or families!

Stayed: August 2018, travelled with friends
Thank BridgetM4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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