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Reviewed 29 August 2022

Date of stay: August 2022
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
Management response:Responded 30 August 2022

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 23 August 2022

I returned for my 3rd stay in the past 5 years because I enjoy the fantastic view. It is worth the extra $ to get a falls view. It is partially blocked by the Marriott though. At night you can appreciate the illuminated falls.

Staff is always great, I had a small issue but the manger was able to quickly find a solution that I was satisfied with.

Areas of concern are that the property is showing a lot of wear, specially furniture and carpet. The pool is indoor and cold. Parking rates are $50 plus. All over the falls parking is expensive.

Beds are comfortable, rooms have minifridge and microwave.

Overall a great stay.

Date of stay: August 2022
    • Sleep Quality
    • Rooms
    • Service
1  Thank ORD-TGU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Management response:Responded 24 August 2022

Dear ORD-TGU

I want to thank you for you loyalty and your repeat business. I am thrilled you find the staff always great, the beds comfortable and you enjoy the minifridge and microwave. All the staff work very hard to deliver excellent customer service and will enjoy reading your comments.

On behalf of the staff, I thank you for your support by leaving your review. We all look forward to your return in the future.

Sincerely
Shelley Kemp
General Manager
Radisson Hotel & Suites Fallsview.

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Reviewed 21 August 2022

My reviews are basically chosen according to my kids reaction. They love the location, the hotel and the separate bedroom. The room just just needs a little spice by adding pictures on the wall. Overall we love our stay.

Date of stay: August 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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Thank Blanc219
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Management response:Responded 22 August 2022

Dear Blanc219

Thank you for taking the time to share your review for the hotel. I am thrilled to see you kids loved the location and the separate bedroom and overall you loved your stay. We appreciate your business and hope to see you again in the future.

Sincerely
Shelley Kemp
General Manager
Radisson Hotel & Suites Fallsview.

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Reviewed 20 August 2022 via mobile

When in Europe, we often stay in Radisson Hotels, they offer consistently good standard and great service, so it seemed logical to choose this hotel for our visit to Niagra Falls. The ONLY redeeming feature is its proximity to the Falls.

We paid extra for a Falls view room but the view is partially obscured by the Marriott in front.

The rooms are very, very tired, Our smelt of smoke, duct tape secured the bath panel, no shower gel, no room safe, no USB points, no complimentary water, no glasses, noisy aircon, no room service. The bed was reasonably comfortable but it is clear that the owners haven't spent anything on the property since it was built.

I assume that their business model does not work on the basis of much repeat business so their approach is "why bother?".. but this experience has taught us never yo book a Radisson in North America ever again.

Room tip: Don't stay here.
Date of stay: August 2022
Trip type: Travelled as a couple
Thank x10sjr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
victoria csikasz, Guest Services / Front Office at Radisson Hotel & Suites Fallsview, ON, responded to this reviewResponded 21 August 2022

Dear x10sjr

Please accept our apologies for not meeting your expectations during this stay. We will be reviewing your comments with both our Executive Housekeeper as well as our Maintenance team. Rest assured that our entire team will be working hard to ensure that the issues you experienced do not occur again.

On behalf of our entire team please know that we do appreciate your business. We do hope that you will stay with us again to see the changes we have made.

Sincerely
Victoria Fallon
Assistant General Manager
Radisson Hotel and Suites Fallsview



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Reviewed 19 August 2022

Splurged on the Jacuzzi tub/ view room and I was really impressed! The whole wall was windows overlooking Horseshoe Falls and the tub was in the same room. I could relax and enjoy the view - Awesome! Pool was perfect temp and large, never crowded. Good location - close to incline, shops and food vendors in Casino. Staff nice. 2 options for parking. I hope to stay again with family.

Date of stay: July 2022
Thank Annetterkndmd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
victoria csikasz, Guest Services / Front Office at Radisson Hotel & Suites Fallsview, ON, responded to this reviewResponded 21 August 2022

Dear Annetterkndmd

Thank you so much for your review of our hotel. We are so happy that you chose our hotel to celebrate your anniversary.

The entire team appreciates you letting us know that you enjoyed everything about your stay including the spectacular view of the Canadian Horseshoe Falls from your room.

Our staff thank you so much for your business and your support. We look forward to seeing you again.

Sincerely
Victoria Fallon
Assistant General Manager
Radisson Hotel and Suites Fallsview

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