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34 - 39 of 9,412 reviews
Reviewed 20 September 2022

We didn't stay at the hotel, but ate lunch in the roof top restaurant which gives you a wonderful view of the falls. It even has an outside "balcony" where you can get some great photos. The "brunch" was a buffet and the food was excellent.

Date of stay: August 2022
    • Location
    • Rooms
    • Service
1  Thank James B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 19 September 2022

So glad we chose to come back to Sheraton Fallsview. We celebrated my son's birthday with his friends and the Waterpark was a MUST! Thank you Lisa for making it special for him.

Great job on the renovations. I appreciated the professionalism, care and attentiveness of the Front Desk staff - Alvi

Thank you Ashley for helping me with the pre bookings - great help!

And lastly, thank you Brian for making my breakfast at the Fallsview Buffet a dairy free one - so delicious!

Date of stay: September 2022
    • Value
    • Location
    • Service
Thank CindyRC73
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Team Marriott, Guest Services / Front Office at Sheraton Fallsview Hotel, responded to this reviewResponded 20 September 2022

Dear CindyRC73,

Thank you for being our guest at the Sheraton Fallsview Hotel for your son's birthday celebration. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We can't wait to share your kind comments with them. We appreciate the review and look forward to having you as our guest again.

Best Regards,
Zach
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2022 via mobile

Annual cheerleading competition and this was by far the best visit! Staff were on the ball and everywhere!
Checking in 10 rooms was a breeze! The location is great. Ensure you get the falls view king deluxe with pull out and fireplace :) won’t disappoint

Date of stay: October 2021
Trip type: Travelled on business
Thank 748andrenaf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 18 September 2022 via mobile

We had a wonderful time staying at this hotel but our group got completely screwed by the management.
We loved the rooms, the location, the rooftop pool, and while I’m not an amusement park person, it was good for others to have it all nearby.
BUT when you salvage a 250-450 person event (adoptive families!) from 2020 and 2021 and you are not professional event organizers with a legal team to fight contract disputes and the management continues to hit you up for not reaching your 2020 minimum despite having your guests add tens of thousands in unplanned purchases of extra events, meals, gift cards, etc —- and then two months later they still come after you —- it’s extortion. I take back every good review I have given about this place in person or online

Room tip: Don’t be tempted by the good view
Date of stay: July 2022
Trip type: Travelled with family
1  Thank 296ericaz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Team Marriott, Guest Services / Front Office at Sheraton Fallsview Hotel, responded to this reviewResponded 20 September 2022

Dear 296ericaz,

Thank you for taking the time to communicate about your recent stay with us. Your comments are valuable to us, and we appreciate the time it takes to inform us of them. Please accept my sincere apologies for the shortcomings experienced. I can assure you that this is certainly not the standard or quality exemplified at the Sheraton Fallsview. We certainly value you as a customer and appreciate the patronage that you have shown by choosing to stay with us; we realize you could have selected to stay at any other hotel.

I can confidently tell you that every guest concern does matter to myself and the Sheraton Fallsview Management team, as it is through feedback that we are better able to meet and exceed our guests’ expectations and identify problems and concerns.

Every effort is made to ensure our guests are accommodated in comfortable surroundings with appropriate services. I have shared your concerns directly with the Conference department and Event Manager for their immediate action and follow-up. I am very sorry to hear of the shortcomings and the inconvenience and frustration caused to you by the issues you experienced.

Thank you for your time in bringing these matters to our attention; your comments are valued and appreciated and enable us to do a better job at ensuring our guests enjoy their stay with us now and in the future.

We look forward to welcoming you back to Niagara Falls and the Sheraton Fallsview in the near future.

Best Regards,
Zach
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2022 via mobile

From check in to check out our stay was absolutely perfect. We were dubious after reading other reviews but so glad we didn’t change our hotel. Every member of staff we encountered were friendly and courteous and couldn’t do enough for us. We had a King Falls view room with a Juliette balcony on the 19th floor and the views were breathtaking. The room was spotlessly clean and well stocked with toileteries. We didn’t have to wait more than three minutes for the lift. The bar area downstairs was great for people watching although the drinks were pricey but in common with the rest of Niagara. The hotel is perfectly situated for all that Niagara has to show. So a huge thank you to everyone at the Sheraton Falls view for making our stay absolutely unforgettable.

Date of stay: September 2022
Trip type: Travelled as a couple
Thank cbdb1957
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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