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All reviews milestones restaurant great view the concierge lounge floor to ceiling windows high floor breakfast buffet a city view room per day presidential suite self parking king bed clifton hill falls niagara starbucks fireworks loft
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Reviewed 19 September 2022 via mobile

1. Our connection driver when arriving at the hotel criticised the hotel for hanging flags incorrectly. He was correct, the Canadian flag which should have primacy as this is Canada was on the wrong pole, not centre and was at half mast. The other two flags, USA and Marriott were at full mast. When I spoke to staff, including desk, door and management was given an air of absolute disinterest and a clear indication that they did not care. Probably no Canadians, and no one with a military or government background. I was told the ‘maintenance’ guys were busy. My 92 year old mother could have sorted it!
The next day still the same. Very poor.
2. Decor needs a good refresh.
3. Windows need to be cleaned more regularly especially because there’s a premium for a view.
4. Complimentary bottled water….costs $4.95.

Date of stay: September 2022
Trip type: Travelled as a couple
Thank paul65166
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Team Marriott, Guest Services / Front Office at Niagara Falls Marriott on the Falls, responded to this reviewResponded 20 September 2022

Hello Paul65166,

Thank you for being our guest and sharing your observations. We sincerely apologize for not meeting your expectations and for the concerns that you have outlined. Our staff genuinely cares about addressing the concerns of our guests, so please know that what you experienced is not a reflection of our usual service standards and this is not the impression that we like our guests to leave with. We sincerely apologize for disappointing you and we thank you for your patience. We hope you will reconsider and come back to visit us again and allow us the opportunity to restore your trust and keep your patronage for any future travels to our area.

Zach
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2022

We had a very nice dining experience at Milestones in the Marriott. Warm and cozy atmosphere, our waitress Julie was amazing. So professional and friendly, excellent service all around. Delicious food and spectacular views.

Date of stay: September 2022
Trip type: Travelled as a couple
Thank A8055UHsarahp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 16 September 2022

Booked as a Plat member and was pre-upgraded to a Premium Falls View Room. Very happy with the start other than the originating email I sent to the hotel that was returned which looked to be the Niagara Resorts Head Office as they own/manage several hotels here. The email was very generic and not personal whatsoever.
Upon a slightly early arrival we needed to wait for our room. Check in was friendly but it looked to be a lot of young people working not very in tune to Customer Service - I am assuming a lot of rotation of staff in this tourist community?
We arrived on the Sunday of the long weekend and Niagara Falls was packed with people and kids. I was not expecting that but died down once Tuesday hit.
Hotel is aging - it looks as though a few upgrades were done but done very cheaply for sure! Our Air Conditioning sounded like a freight train at night as there were more things rattling, hissing, burping and spitting that I wanted to hear all night albeit was not interested in moving rooms. We also needed to ask for softer pillows after the first night as the ones we had were like bricks and the size of logs. My neck and back were very sore.
They came through very quickly and delivered 3 softer pillows! Very happy.
Club Lounge is more or less closed but said it is stocked all day and we can grab beverages and snacks whenever we want. The first 2.5 days the thing looked bare - cupboards wide open and not a snack to be found - There was only one bottle of water in the cooler until Tuesday?
Plats received breakfast in the restaurant which was a bonus for sure and it was pretty good, We ate one evening in Milestones and the food and service was excellent! It was rated #4 on Trip Advisor for all of Niagara Falls. I had the signature chicken dish and it was very tasty with enough food. My wife had the Sweet Chili Chicken bowl. We both really were impressed with the meals and the taste. Would definitely recommend.
First time in Niagara and found it SOOOOOO touristy and very expensive - they soak the tourists good for everything.
Glad we checked it out but it is a "one and done" trip for us.
All the hotels there seemed a little run down and getting older plus their is a monopoly on the ownership so I think they do what they want? The hotel was not outstanding but not super bad either - it did the trick and they treat Plat members reasonably plus a good location at the end and out of the hustle and bustle. We had a great views to the falls also! The incline down to the falls is just a block away behind the Marriott Fallsview which was very handy.

Date of stay: September 2022
    • Location
    • Rooms
    • Service
1  Thank okop
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Team Marriott, Guest Services / Front Office at Niagara Falls Marriott on the Falls, responded to this reviewResponded 16 September 2022

Hello Okop,

Thank you for sharing your experience. We are delighted that some aspects of your visit were enjoyable, however, we apologize for anything other than a perfect stay. We truly regret the inconvenience and frustration you experienced. Your feedback helps us improve the experience for future guests, and we will share your comments appropriately. We hope you will give us another opportunity to provide you the seamless stay you deserve on your next visit to Niagara Falls.

Zach
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2022 via mobile

Using Bonvoy, booked room here, got a 4th floor room….with no AC. Kind of disappointed we were not higher.
Because of no AC, they moved us, new room had no charger for phones (old room did), no wash cloths, and the batteries in the TV remote were dead. The view is nice, the cost was a lot and the fees really added to the room cost. No very happy, Marriott used to be the industry leader in quality.

Date of stay: September 2022
Trip type: Travelled as a couple
Thank brianm935
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Team Marriott, Guest Services / Front Office at Niagara Falls Marriott on the Falls, responded to this reviewResponded 15 September 2022

Hello Brianm935,

Thank you for choosing us and for sharing your review. On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your observations so we may improve going forward. We hope you will give us another opportunity to welcome you to the perfect stay you deserve and should always expect from us.

Zach
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2022

the room looked clean but the shower was dirty and the windows for the view of the falls were filthy, the tv remote did not work, the way the tv is set you purchase a movie with 1 press. Now to the restaurant it was terrible, we ordered at 9pm were told about 20/25min 50 minutes later the food arrives, its cold, its wrong and its terrible. Didn't dare try breakfast but another guest mentioned how bad it was and nothing like the picture in the lift. Now there is another problem , I have never stayed in a hotel that the staff take over the lifts in the morning , holding it at different floors the elevator is not even supposed to stop at so they coud get ice, so they could wheel the trolley to collect stuff , all while families could not get in the lift due to them being in it and even though there were guests in the lift they carried on as if everything was ok. Check out was a joke as well but thats another story

Room tip: choose another hotel
Date of stay: August 2022
    • Location
    • Rooms
    • Service
1  Thank K776HApeterp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Team Marriott, Guest Services / Front Office at Niagara Falls Marriott on the Falls, responded to this reviewResponded 14 September 2022

Hello K776HApeterp,

Thank you for being our guest and sharing your experience. We are disappointed to learn that your stay was anything but perfect and we ask that you please accept our sincerest apologies for the inconveniences and frustrations that you encountered. We take our guests' feedback seriously and have addressed your comments with our team to help improve our guest experience. We hope you will accept our apologies, and we would welcome another opportunity to provide you with the perfect stay you deserve. Thank you again for sharing, and we wish you all the best with your travels.

Zach
Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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