The luxury king room was lacking basic necessities, and in this day and age is unacceptable to have to walk out of your room in a search for a cup of coffee.
The walls are paper thin and the noise carries thorough the whole floor. Feeling guests welcomed does not appear to be part of front desk personnel’s responsibilities. That is my constructive criticism for management.
There is a disconnect between hotel character and the service provided. Based on that I regret choosing this hotel over so many other options for the price I paid.More