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All reviews clifton hill great location within walking distance minute walk clean rooms stayed here for nights hot tub check in was a breeze house keeping would stay here again very nice hotel bed was comfortable per night checking in parking lot falls view elevator
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Reviewed 4 June 2022 via mobile

Avoid this hotel for at least another 6 months to a year. They are doing a large renovation and all the amenities are closed and larking is off site. So if you have a lot of luggage it’s a huge pain. The price is comparable to other better hotels in the area so choose somewhere else.

Room tip: Parking is off site. All amenities are closed so the images online are lies.
Date of stay: June 2022
Trip type: Travelled with family
1  Thank jlrevs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Front Office Manager, Guest Services / Front Office at Vittoria Hotel & Suites, responded to this reviewResponded 6 June 2022

Thanks so much for taking the time to let us know how you feel. We appreciate your honest input and offer our sincerest apologies for the issues you experienced. We apologize for not providing you with the quality of services you deserved during your stay with us. Our construction notice is posted on all 3rd party booking sites as well as the hotel website. We will keep your comments in mind as we are always looking for ways to improve our guest experience. We hope to see you again. Have a wonderful day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2022

In room 408 the outside wind is blowing through the AC unit and a whistle sound is permanent, day and night. Also there is an extra door between the next room, and you can hear all conversations. Clients should be warned about this room and other similar ones, and the price should be discounted!
For the second night in this hotel we insisted on changing rooms and the experience became very pleasant. Spacious, clean, quiet, great location. Will come back but watch for rooms with problems.

Date of stay: May 2022
Trip type: Travelled with family
Thank 1967adrian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Front Office Manager, Guest Services / Front Office at Vittoria Hotel & Suites, responded to this reviewResponded 9 May 2022

Thanks so much for taking the time to let us know how you feel-we appreciate your feedback. We’re glad you enjoyed your stay with us at the Vittoria Hotel & Suites. We hope to see you again soon. Have a wonderful day!

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Reviewed 21 March 2022

I heard this was being renovated and was interested to see what this place was like. Never been. Well, we will definitely be coming back. Check in was smooth, friendly and quick. Because of construction, parking was off site and free if you don't mind walking about 3 minutes. Elevators are pretty quick. The rooms are amazing. Calming colours, clean, spacious like really spacious, and bright. I normally don't sleep well at hotels as I'm very particular with mattresses. thankfully, these were firm mattresses with great pillows and i slept very well. I even slept in a little which is unheard of. Very close to Clifton hill, 2 to 3 minute walk if that. We will definitely be returning here and will recommend it!

Date of stay: March 2022
Trip type: Travelled as a couple
Thank lisabU8259GO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Front Office Manager, Guest Services / Front Office at Vittoria Hotel & Suites, responded to this reviewResponded 21 March 2022

Thanks so much for taking the time to let us know how you feel-we appreciate your feedback. We’re glad you enjoyed your stay with us at the Vittoria Hotel & Suites. We hope to see you again soon. Have a wonderful day!

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Reviewed 19 February 2022

Worst experience and customer service ever. They are renovating and nothing on site, no kettles, no room service, no pool no nothing, you only find these things out after paying and then too late to cancel.

We could even get a spoon to stir our coffee.

For an almost $200 per night hotel this is ridiculous.

I'm Australian and don't have high expectations , but come on.

This hotel needs to do better, much better. So disappointed in what is meant to be a quality hotel. You would get better amnesties from the el cheapo $69 hotel down the road.

Do yourself a favour and don't stay here.

Date of stay: February 2022
Trip type: Travelled as a couple
Thank P7046DBbenh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Front Office Manager, Guest Services / Front Office at Vittoria Hotel & Suites, responded to this reviewResponded 22 February 2022

Thanks so much for taking the time to let us know how you feel. We appreciate your honest input and offer our sincerest apologies for the issues you experienced. We apologize for not providing you with the quality of services you deserved during your stay with us. Please know that this is not typical of our hotel and staff. Our construction notice is posted on all 3rd party booking sites as well as the hotel website. We will keep your comments in mind as we are always looking for ways to improve our guest experience. We hope to see you again. Have a wonderful day!

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Reviewed 9 December 2021 via mobile

This is the second time me and my boyfriend are staying at this hotel. We paid $81cad plus taxes. The hotel is modern, very clean, and smells nice. It is close to everything you need in Niagara. The reason why I gave it 4/5 is because it is currently under construction. The onsite parking is closed but we were able to park for free on a nearby lot which is a 5min walk from the hotel. We were looking forward to their hot tub/pool but it was close as well. Hopefully when we come back they’re done with the construction. We still like this hotel and the service is good.

Room tip: On-site parking is close due to construction. There is a free parking for guests which is a 5minute walk.
Date of stay: December 2021
Trip type: Travelled as a couple
Thank Hazel Nathalie A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Front Office Manager, Guest Services / Front Office at Vittoria Hotel & Suites, responded to this reviewResponded 10 December 2021

Thanks so much for taking the time to let us know how you feel-we appreciate your feedback. We’re glad you enjoyed your stay with us at the Vittoria Hotel & Suites. We hope to see you again soon. Have a wonderful day!

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