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11 - 16 of 2,559 reviews
Reviewed 6 August 2022

This time we were in room 407 which had a jacuzzi aside from the bath and overhead shower; this room is on the side angle portion of the hotel and whilst one does get a view of both the falls it is rather limited due to the casino being partially in the way. Anyway this did not bother us as we had seen the falls more times than we can remember.

We did not eat here due to past bad experiance in the restaraunt and I vowed never to eat here again and have kept to that.

The room was not upto their usual standards as I found a thick layer of dust on the clothing rail in the 'warbrobe' and also around the skirting boards edge tops - so the cleners have not been paying attention to some areas it seems. Some sealant around the bath and jacuzzi was missing and made the room look 'shabby', although I was 98% fine.

Check in was fine as was check out and staff were very helpful when we dealt with them

As you can see we use this hotel every couple or so years when in Canada - have been since 2002 on our first visit - and it is a shame that standards seem to be 'slipping' on some minor imperfections that I would not have at home. When one is paying over C$1600 plus each time to stay one expects high standards.

Room tip: Get a room directly overlooking the frontage, avoid the side/rear rooms and side angled rooms for REALLY DECENT view of the falls in FULL.
Date of stay: July 2022
    • Location
    • Sleep Quality
    • Service
1  Thank PaulandJoanne_10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations, Other at Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel, responded to this reviewResponded 9 August 2022

Thank you PaulandHoanne_10 for your feedback.

We are glad you stayed with us again. We have shared your review with the department managers as our goal should always to be better then the last stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2022 via mobile

Terrible stay at this hotel. No air conditioning in over half of the hotel, musty smelling in the hallway and room. Only solution given for no air conditioning in room was a very small fan for the window, a small discount for our 12 rooms and a free breakfast for individuals affected. None of our rooms were cleaned, only given two bottles of water, no coffee etc. Do not book this hotel until they have done some massive renovations to the structure, plumbing and HVAC system!

Date of stay: July 2022
Trip type: Travelled on business
Thank pattip793
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
IHG Service, Owner at Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel, responded to this reviewResponded 21 August 2022

Hi pattip793,

Thank you for sharing your feedback about your stay. We appreciate you for choosing our Crowne Plaza Niagara Falls-Fallsview, where we make business travel works.

Providing an excellent level of hospitality is our topmost priority. We sincerely apologize for the issues you encountered during your stay with us. Your honest review is very important, and I will share this with our appropriate hotel team to take necessary action to prevent the same issues from reoccurring in the future.

I hope we'll remain to be your dependable choice, as we promise to make your stay more memorable and exciting.

Yours in hospitality,

Melissa P
Case Manager
IHGService

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Reviewed 2 August 2022 via mobile

We just booked a room for 2 nights with view OMG when we got in the smell of the room is not nice the carpet is very filthy. There view is just looking at the window which is so dusty the remote and the lamps are very sticky. My kids were not comfy in sleeping because of the smell and they got itchy I just attached the picture of what to expect in there bathroom it’s really Ewww

Date of stay: August 2022
Trip type: Travelled with family
Thank maryrS6225RH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations, Other at Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel, responded to this reviewResponded 4 August 2022

Thank you for taking the time to leave a review and your feedback.

We have shared your comment with the housekeeping manager to looking into this. Please call 905-374-4447 ext 4111 if there is anything else we can help with.

Guest Services

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Reviewed 2 August 2022

We were excited to stay close to the Falls at this hotel. This was the worst hotel I've ever been in. There was no air conditioning and the rooms were unbearably hot and miserable. I don't care how old a hotel is, regular maintenance should be done for upkeep. Additionally, the rooms were dirty with cobwebs, spider webs, and dirty curtains. Family that also stayed said their shower was filthy. We did speak to front desk staff and management and both gave the impression that their hands are tied and there is not much they can do. I do not recommend this property at all.

Date of stay: July 2022
    • Rooms
    • Cleanliness
    • Service
Thank toinfinityandbeyond7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations, Other at Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel, responded to this reviewResponded 2 August 2022

Thank you for your feedback,

We have shared your review with the department managers. Please note the AC did have a major fault this past week but has sense been repaired. We have also shared this with the housekeeping manager to review the rooms standards.

Guest Services

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Reviewed 31 July 2022 via mobile

Good location, walking distance to cruise terminal, Clifton hill.
The hotel itself is a big disappointment. Moldy smell!! Small room, outdated facilities, slow bathtub drain. The AC is not working properly, set 60F but still hot. Elevator is very small and slow.
Price: paid $300 for a room, $18 for resort fee, $40 for parking.
The hotel quality is definitely below average, the resort fee is just a joke.

Date of stay: July 2022
Trip type: Travelled with family
Thank tenny008
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations, Other at Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel, responded to this reviewResponded 2 August 2022

Thank you for your feedback,

We have shared your feedback with all department managers. The AC has sense been repair after a fault occured last week. We hope going forward we have no furhter issues.

Guest Services

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