We went for our “Babymoon” as I am 8 months pregnant. When my husband booked over the phone, he did notify staff of this and the staff said “Okay, we won’t put you on the upper floors then, so you won’t have to switch elevators.”
We arrived at the hotel with no problems. Signage is very straight forward and easy to follow. The check in staff was great and helpful. She told us we can get parking for $19 instead of $22 because we were staying with them.
She advised us we were "upgraded" to the twelfth floor with "floor to ceiling windows". We were told that in order to get to our floor, we have to take the main elevators to the ninth floor, and then transfer to another elevator to the twelfth floor. (Already this is not what we has asked for…) We took the elevator to the ninth floor, got off, turned the corner and walked the other elevator. We stood and just looked at the doors. It made me nervous. I didn’t even want to push the button fearing I would break something. It’s obviously one of the original elevators for the hotel so it adds to the historic nature of the hotel but…just don’t be surprised like I was when I saw it.
We said a prayer, got on, and took it up to our floor. It bumped and shifted as it made it way to our floor. I held my breath and stared wide eyed at my husband.
Our “upgraded” room was small and crowded and the “floor to ceiling windows” was nothing but a sliding glass door. The window did not close properly so there was a little draft. We were going to just suck it up but, we figured we shouldn’t have to. We were paying enough that we should get a closed and locked window. So, we went back to the front desk and asked for another room. This time we were on the eleventh floor and we had a balcony over looking the falls. To me, THIS was an “upgraded room”. It was bigger, had a king size bed and the balcony was great. The room has no air conditioning unit, just a heater. We turned it off pretty much and the room still stayed warm. The bathroom is very pretty with a pedestal sink and all marble flooring. Very clean too.
After visiting the casino, we got on the main elevator and took it to the ninth floor (as we had a few times now) as we turned the corner to head to the transfer elevator, there were two men at the elevator with walkie talkies and they were asking if anyone was still on. As we approached, we asked if something was wrong. No one answered us…we then asked where the stairs were. We walked up two flights of stairs (again, 8 months pregnant) to our eleventh floor. My husband was upset. He had let the fact that they were to put us on a lower floor go, but then this happened and it didn’t make him happy. He went to the front desk and complained. They gave us $50 off our stay…which was nice of them. The elevator issue was eventually fixed, I am not sure how long it took as the “out of order” signs were still posted but the elevator was working again :-S
Enough of that though, on to food. We ate all our meals at the in hotel restaurant. We paid the couples package price which included the $27.50 breakfast voucher both mornings. I first morning we ordered off the menu and our meals cost $10 more then the voucher covered (including tip) the food was really good though. Generous servings and tasty. The next morning I got the buffet and my husband ordered from the menu again. My food was worse then his. The point here, the food on the menu tastes better then the buffet food. Maybe because they have to cook so much of it, it lacks flavor? We had a $50 voucher for dinner…food was…meh. The presentation is there but the meals are ridiculously overpriced. $44 for lamb….what?!? The lambs must come from farms made of solid gold and were hand fed everyday of their lives. (note: sarcasm) They brought out a little loaf of bread that you had to eat fast, otherwise it went hard from being reheated. Sooo…to sum it up. If you want convenience and want to eat a stones throw from you room…then eat here. The dinner, I would skip all together. I would 100% go to another hotel or another restaurant for dinner. Breakfast was good though, I will give them that (just not the buffet so much). The dinner was soooo over priced and it really wasn’t that wonderful.
Pool, we didn’t end up hitting the pool or waterpark. We went on family day weekend so, we figured it would me mayham. We went to the Casino Niagara though, it was great. As great as losing money can be... It’s okay though, we had fun. We hit the Yuk Yuks show and that was awesome.
All in all I gave this hotel an average rating…we’ve stayed at Double Tree and The Sheraton Fallsview before and I don’t think we’ll come back to Crowne Plaza. It’s a “been there, done that” sort of hotel. Its very pretty, very historic, family friendly…but it just wasn’t what we expected for the price we paid.
- Official Description (provided by the hotel):
- Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Travel Republic (UK), Hotels.com, Agoda, Booking.com, TripOnline SA, 5viajes2012 S.L. and HotelQuickly so you can book your Crowne Plaza Niagara Falls - Fallsview reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
- Niagara Falls Crowne Plaza