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All reviews no elevator free parking hot and cold items breakfast included wego bus stayed days the breakfast area great place to stay coffee maker good size niagara on the lake budget hotel pleasant stay short stay each morning bit dated short drive
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Reviewed 15 August 2021

We elected to stay here during a very short mid-week getaway to the area. LOCATION: Due to covid, we didn't want to stay right in the middle of all the tourist attractions, so this worked out well. We were mainly visiting Niagara-on-the-Lake and other towns along the wine route, and this facility worked out really conveniently as a bit of a base. We did drive to the Falls themselves one evening - it was super close. There are no real grounds or anything at the hotel, and some of the surrounding area isn't the greatest, but it is a short drive to restaurants, parks, and otherwise. It was also nice to be situated along the river parkway and made for a convenient drive either to other towns in our plans or to tourist destinations or to restaurants. HOTEL: it was very quiet when we were there; not sure how many guests were checked-in (note: we went mid-week, not a weekend) but despite it being a quiet time, the staff at the front desk were very nice every time we passed by. As others have noted, there are no elevators which didn't bother us, but worth noting for others. We stayed on the 2nd floor so didn't have much of a view from the room, but that wasn't a priority for us. They did have breakfast - looked like a mixture of hot and cold items - and that breakfast room seemed clean with good covid protocols as well. I only grabbed a coffee so didn't eat any of it, felt kinda' bad for the staff member working there room as there was no one else there! Hope other guests took advantage of the breakfast so nothing went to waste. ROOM: really good size (2 queen beds, standard room) and exceptionally clean for a budget hotel. All in-room amenities - WiFi, TV, coffee maker, mini-fridge, hairdryer worked fine. I would have liked more accessible outlets to plug in various devices, but so few hotels have enough that it wasn't unusual to have to unplug a light in order to plug in devices. As others have mentioned, the bathroom was small but nothing too unusual - I've stayed in far worse for sure. The hallways were very hot in temperature (we were travelling during a humid, muggy heatwave) but the in-room air conditioner worked really well (yay!). All-in-all, it was very good value for the price and while I don't know what it is like during a "normal" summer, it was a good choice for us for a short stay during the 2nd covid summer! Oh, and they do have a pool but it was closed while we were there. They made that closure very clear in advance so it wasn't a surprise nor a disappointment.

Date of stay: August 2021
    • Value
    • Location
    • Service
2  Thank clamc40
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Donna Mancuso, General Manager at River Rapids Inn, responded to this reviewResponded 17 August 2021

Thank you for your lengthy review about our hotel and staying with us during this time. We hope you think of us on your next visit to Niagara

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Reviewed 27 July 2021

The location is close to all the attractions and to the Niagara Gorge where we like to hike. The rooms are very clean, bathrooms are very clean and well kept. The staff are amazing, Donna goes above and beyond for her customers. Travis has been amazing too. Breakfast was well organized and very clean. Best place to stay because it has everything and a great staff. Will be visiting again and this was always our second stay this summer.

Date of stay: July 2021
Trip type: Travelled as a couple
Thank MangoMargarita1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Donna Mancuso, General Manager at River Rapids Inn, responded to this reviewResponded 28 July 2021

Thank you so much for your kind words and acknowledgement of my staff. Very easy to make people happy and we enjoy doing so. It is guests like yourself that we appreciate because you recognize this

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Reviewed 25 July 2021 via mobile

Great value for a hotel close to Niagara Falls. Scenic location. Reasonable walk to the Falls. Awesome staff. Good breakfast. If you don’t like climbing stairs then get a ground floor room and you will also be able to park outside your door. Rooms are somewhat dated but clean. Power outlets are limited so bring a power bar along for more options.

Room tip: Bring along a power bar to plug in your chargers etc. as the electrical outlets are limited.
Date of stay: July 2021
Trip type: Travelled as a couple
Thank msteeps
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Donna Mancuso, General Manager at River Rapids Inn, responded to this reviewResponded 26 July 2021

Thank you for taking time to review our hotel. I think my staff is amazing too
If you needed a power bar you should have asked us. Our rooms are very well appointed and only 5 years old

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Reviewed 4 April 2021 via mobile

The locations is very good. Gives a good view of the river if u get a room on the 4th floor. The staff is courteous and helpful. Rooms and amenities well kept and well maintained. It’s walking distance from the whirlpool n a very short drive from the falls view.

Date of stay: April 2021
Trip type: Travelled with family
1  Thank behlah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Donna Mancuso, General Manager at River Rapids Inn, responded to this reviewResponded 5 April 2021

Thank you for taking the time to review our property and for giving us such a wonderful score we truly appreciate your business at this time and look forward to you visiting us again in the future

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Reviewed 11 October 2020

I had booked the Hilton Fallsview for $97 a night. I found out 3 of the 6 elevators were not working, line ups were 25 minutes long, and breakfast was extremely limited. They also add $35 a night for parking, and extra daily room charges totalling over $15. I cancelled, and thankfully, booked the River Rapids Inn instead. While a different category hotel entirely, I had a very clean king room with a walkout balcony overlooking the river. There was a welcome gift-wrapped bag of bottled water, and treats on the table, and the bed was so very comfortable. Management went above and beyond by providing delivery of a brown bag breakfast, with box juice, wrapped muffins, banana bread, granola bars and fruit. There were no extra charges added to my bill, and parking was free. I will definitely return.

Room tip: top floor, over the restaurant
Date of stay: September 2020
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Sylvia F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Donna Mancuso, General Manager at River Rapids Inn, responded to this reviewResponded 12 October 2020

Sylvia F. Thank you for taking the time to review our hotel and your stay with us. We truly appreciate your business and we are thrilled you noticed our extra customer service that we are trying to provide during this pandemic. We wish all our guests would be as kind as you for regonizing what we are going through and be thankful for what we are trying to provide

We hope you visit soon

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