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All reviews four points toronto airport free shuttle next morning front desk staff an overnight stay the shuttle driver park and fly an early flight stayed here for one night parking pearson proximity conference convenience washroom canada
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Reviewed 29 June 2018

I came for a business trip. Room was very clean, all the staff was very friendly and helpful. The breakfast was great and the wait staff went out of their way to make sure I got everything I needed. Pool looked refreshing but I was too busy to enjoy it.

Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Sandra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2018

From the five minute shuttle service to the front desk Clerk to the clean room, this was an ideal stopover hotel experience. Booking in advance by several months gave me an incredible rate, the room was quiet and you won’t even notice you are at an airport! Hotel is great. Service is great. Price is right!

Room tip: Ask for a room on the quiet side
Date of stay: June 2018
Trip type: Travelled solo
Thank Antoinette D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2018 via mobile

There is little to fault about his hotel. The airport shuttle arrived on time which is important after a long flight, and while the hotel doesn’t look like much from the outside but, on entering, it’s clear that you shouldn’t judge a book by its cover. A light, airy, spacious reception with attentive staff (though I wasn’t given my breakfast voucher so had to return to collect it) The room was good - LOADS of sockets around the bed and room, comfortable bed, good WiFi, good pillows. Small but well equipped gym. Everything worked. Everywhere was clean. You can’t really ask for much more.

Date of stay: June 2018
Trip type: Travelled on business
Thank IRT68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2018

Very disappointing. We paid a goodly amount for this room and it offered virtually nothing. The walls were grey and bare, we had a phone beside our bed but it wasn't plugged in and inspection revealed there was no place to plug it in. There was no clock in the room. The shower got up to barely warm; the tub stopper worked only if you pulled it up by hand,... there was not much to like. The hotel did have an exercise room and a pool but we used neither so can't comment. The hotel is off-site of the airport so you have to wait for a shuttle. There are lots of other hotels near the airport that you have to wait for a shuttle for too so I can see no reason why you would choose this hotel over those. The room had 2 beds and was clean and the hotel did offer a shuttle so it gets more than one star but we left feeling deflated and somewhat ill-used and over-charged. We will not be back.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank kayandd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPSTA, Manager at Four Points by Sheraton Toronto Airport, responded to this reviewResponded 20 June 2018

Hi Kayandd,

Thank you for your kind review and my apologies for not being able to deliver a seamless stay experience for you.

We have duly noted your comments about your service experience and are very sorry for that. Please be assured that it has been addressed with our responsible teams already.

The above notwithstanding, we do hope that you will give us a chance to be of service to you again in the near future and I would be delighted to meet you.

Sincerely,
Tejas Panchal
tejas.panchal@fourpointstorontoairport.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2018

Nice big rooms with plenty of amenities and great bed. Great place if you need to be near the airport. Didn't get the chance to stop at the lounge but bar and restaurant looked nice and good vibe. Fast internet.

Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank pmz7531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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