I booked a stay with Staybridge on June 1st for a non-smoking room & provided my Visa to confirm my stay. When I arrived, I was told I had booked a smoking room. I was asked if I wanted the room. I have never smoked a day in my life so I said "no". I was told that they would contact the next hotel over from me. I left & went to another hotel feeling sheepish that I had made a mistake. When I looked at my confirmation, it clearly said I had booked a non-smoker room. I find it totally unacceptable that when you book at hotel room in advance with your Visa, that the hotel can then overbook & then blame the customer for the error. If they are dishonest at the front desk, I wonder what else are they dishonest about.
- Official Description (provided by the hotel):
- The Staybridge Suites London Ontario is a member of IHG Rewards & the IHG family of brands. Staybridge Suites is ideally located near highways 402 & 401 and is a short 15 minute drive from the London International Airport. Staybridge offers near proximity to White Oaks Mall, Budweiser Gardens, John Labatt Brewery, Western Fair Raceway & Casino, London Health Sciences Center (LHSC), Story Book Gardens, University of Western Ontario (UWO) & Fanshawe College. The hotel is within a few minutes drive to major corporations such as General Motors (GM), Magna, Cami, Toyota, 3M, London Life, Great West Life, Ministry Offices, General Dynamics, KPMG, Dr. Oetker, Arvin Sango and Samsung. Staybridge offers apartment like suites with all the conveniences of home to suit your extended stay or short term hotel needs. Our studio, one-bedroom and two-bedroom suites all offer fully-equipped kitchens including a dishwasher, full size fridge and stove top, free wired and wireless Internet and direct dial phone number with personalized voicemail. Other features include complimentary wireless internet throughout the hotel, Business Center, free guest laundry facilities, 24 hour fitness room, theater room, indoor heated pool, meeting space, outdoor BBQ and putting green, free hot/cold breakfast buffet & evening Social dinners Mon-Thurs evenings. ... more less
- Reservation Options:
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- Also Known As:
- Staybridge Suites London Hotel London
- London Staybridge Suites
- Staybridge Suites London Ontario, Canada