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Residence Inn London Downtown
Ranked #18 of 41 Hotels in London
Certificate of Excellence
Reviewed 17 May 2017

My husband, 15 yo son and I traveled to London to visit friends for a weekend. We booked a King room with a pullout sofa. The day before our trip the Marriott app asked us if we wanted to check-in. I thought this was odd, but it occurred to me that some people may be arriving early morning.

The hotel isn't much to look at from the outside but it was easy to find. We checked in using the app before arriving so it was a simple matter of picking up the keycard at the desk. The staff was pleasant. The hotel layout is unique. The room floor is laid out in an infinity symbol pattern with 5 rooms in each loop. We were in the middle room.

The room itself is also an interesting layout. The door opens to a hallway with closets on each side. The end of the hall opens to a rectangular shaped room. One side has the kitchenette, the "living room" and a table against a support beam with 2 chairs. The table is rectangular and doubles as the desk. There is plenty of space for two people to work with laptops. The room is partially divided by a dresser which sticks out from the windows with a TV on a swivel mount. The dresser drawers face the bed. A very small bathroom is located next to the bed.

Even though we had a king size bed, it seemed small. I have run into this before and was told that a "hotel king" is not the same size as a king bed purchased for home use. Despite the size, it was comfortable. My bigger issue was with the bathroom. It's very small. It does have a tub/shower combo and dual sinks, but it takes some maneuvering to be in the bathroom and get the door closed. It does have really nice water pressure and the hot water gets really hot. The wall in front of the sinks is sloped so the room is narrower the further into the bathroom you go. Another small annoyance is the placement of the dresser. It's a small 6 drawer dresser, which is fine, put it's placed against the windows so the curtains are always catching in the dresser drawers. It's not a major issue but if I was staying for more than a few days I would have been tempted to move the furniture to avoid the annoyance.

The kitchenette was well equipped but we didn't use it other than to store drinks in the refrigerator. One day we went down for the continental breakfast. it's the standard fair for a Marriott. The actual food layout was good but there was very little seating available and we ended up taking our plates to our room.

The biggest issue with the hotel is parking. There is a very small, maybe 10 spaces, lot which you need a ticket for. The staff asked about a vehicle when we arrived and promptly gave us the ticket so we could park there. When the lot is full there is an underground parking garage that you can access with your keycard. There is a sharp turn as soon as you enter the garage, which is marked by a concrete pole. We had only a few inches of clearance trying to turn into it. The concrete poles are placed every two spaces, which caused a lot of people to park badly to be away from the pole, making the second space unusable. Some spaces are impossible for an SUV or van because the turn into the space is too sharp.

One thing I loved is how quiet it was. We were 2 blocks from a train rail and we never heard the train go by. Twice we heard sirens from a police car or ambulance but other than that it was really quiet.

Overall we enjoyed the stay. If we return we will likely try a different hotel within the same brand, mainly because of the parking issues.

  • Stayed: May 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank NancyCWalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this reviewResponded 19 July 2017

Dear NancyCWalker,

I want to thank you for your great description of our hotel layout. I will share with our management team some of your concerns and also share with our staff your nice comments. I hope that you will choose us again the next time you are in London.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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31 - 35 of 339 reviews

Reviewed 5 May 2017 via mobile

Came for dance comp with my daughter. The 2 bedrooms were great and handy having a kitchen. The free breakfast was ok. Gym was ok. Rooms very clean.
The walk to downtown was quick and all the staff were great. I'd stay again.

Stayed: May 2017, travelled with family
Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this reviewResponded 19 July 2017

Dear Mike M,

I am glad to hear that your recent stay with us was wonderful and that you found our location to be great and accessible to all of what Downtown London has to offer.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2017 via mobile

This Residence Inn doesn't look like much on the outside and the lobby is underwhelming, but it does what an RI is supposed to do. Spacious suites, more than adequate for a long stay or a large family. Clean, useful kitchens with all the basics- you could actually cook here. Rooms are comfortable and up to date- staff is friendly, rates are good, location is very convenient. If TA had a good rating, this would be it- can't give a very good because nothing above and beyond consistent with my long rating history

Stayed: April 2017, travelled solo
Thank Spiegs1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIL2011, Front Office Manager at Residence Inn London Downtown, responded to this reviewResponded 28 April 2017

Thank you for your recent review of the Residence Inn Downtown London
We are glad that we have met your expectations during your stay.
If we can assist you during your next visit please feel free to contact us
directly.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2017 via mobile

Room was clean, big and had everything I needed. Kitchen, Keurig, microwave, fridge you name it. Two TV's, king bed was comfortable. Parking was ok, not sure why it's an extra 15.00 when you're staying at the hotel. I would stay again.

Stayed: April 2017, travelled on business
Thank JMcAuley17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2017

Beautiful hotel with great staff. Will be back soon!! Great breakfast and rooms with nice views of the forest city! Checkin staff and rooms manager were excellent! Parking garage was very clean and safe

  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Fergie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn London Downtown

Address: 383 Colborne Street, London, Ontario N6B 3P5, Canada
Region: Canada > Ontario > London > Central London
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#9 Family Hotel in London
#9 Business Hotel in London
#12 Romantic Hotel in London
Price Range: €97 - €156 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn London Downtown 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Residence Inn London Downtown Hotel London
London Residence Inn
Residence Inn London Downtown Ontario, Canada

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