Great hotel, if a bit far away from town and the airport. The bed was one of the most comfortable I've had in my travels. The staff was polite and efficient. The quality of the restaurant was excellent. More
- Free Wifi
- Free Parking
Great hotel, if a bit far away from town and the airport. The bed was one of the most comfortable I've had in my travels. The staff was polite and efficient. The quality of the restaurant was excellent. MoreShow less
Thank you for your feedback. We are thrilled that you enjoyed your stay and found our rooms most comfortable and our restaurant excellent. I'm so sorry that you found us a bit far for some of your other needs. I will share your feedback with our staff who will be so pleased to hear their impact on your stay. Thank you for being our guest. We look forward to welcoming you back again soon.
Very nice Hotel and Staff. The Italian Restaurant is Good as was Breakfast supplied with the room. Would stay there again. Only 15 min. to St. Thomas and about 25 min. to downtown London. Hotel was very clean and well kept.
Dear Travel 16217529005,
Thank you for sharing your review with us and the TripAdvisor community. We are so pleased to hear that you enjoyed your stay and found our location convenient to St. Thomas and Downtown. We hope you will stay again and look forward to welcoming you back again soon.
Right off the highway, as you enter the facility there is some semi truck parking right next door, which makes it great for the truckers. Lots of parking for other vehicles in the parking lot. Very happy with the presentation of the room and the staff was very professional, will definitely be back from in the area. Great bed great pillows
Thank you for your review. We are so happy to hear that you enjoyed y our stay, our bedding and pillows and that you found our large vehicle parking convenient. We hope you stay with us again soon.
Friendly front desk service. Recommendation for dinner at adjoining Pastos restaurant (Italian) was excellent. Room was comfortable and seemed updated. Bed was good, towels were good. Enjoyed the artwork/prints in the hallways. Breakfast is set up in the Pastos restaurant, buffet style. No waffle machine, but there were waffles in the buffet. We were impressed with our stay.
Dear Terry C,
Thank you for your review and for choosing to stay with us. We are delighted that you enjoyed your experience especially our restaurant and that you found your room comfortable. We look forward to the opportunity to welcome you back again on a return visit. Thank you for choosing Best Western.
We were warmly welcomed upon arrival. Never made to feel "second class" even though we had booked through hotwire. Our room on the 4th floor (with elevator) was clean and comfortable. Our only complaint was a very minor one. My husband found the comforter on the bed wasn't long enough to reach to his shoulders. There was a small amount of noise from the 401, but certainly nothing that bothered us.
We visited in late October, but there are evidences that the landscaping around the hotel including an outside water feature is gorgeous...only wish we had been there before the first frost.
The BEST part of the entire stay was the breakfast. Various "stations" in the attached restaurant are set up so you can easily serve yourself from a very large variety of breakfast items. At least 3 hot items including French toast sticks, omelettes, and of course that wonderful strawberry sauce. Staff were quick to come to our table and refill our coffee etc. Wonderful service with very friendly restaurant staff. Probably the best "free" breakfast we have had...and we have traveled a lot.
We would absolutely love to come back and stay here again.
Thank you for your feedback. We are so happy to hear that you enjoyed your stay and were warmly welcomed by our friendly guest services team. We will share your feedback with our breakfast staff as well who are always thrilled when our guests enjoy their meal. We hope you will return again soon. Thank you for being our guest.
We stayed one night here recently and were satisfied overall. The room was well equipped and very comfortable. Check-in was simple. Amenities good.
Breakfast was fine (would have been more pleasant but we coincided with a young rather rambunctious boys' hockey team, so it was a bit crowded and noisy --- but not the hotel's fault).
My only other comment is that we had incorrectly assumed that this hotel was IN London Ontario whereas it's on the major highway (401) well out of town. The person in our party who did the booking had neglected this fact which proved a bit inconvenient and meant some extra driving back and forth to town. Again, this is not the hotel's fault; just saying this so that others won't have a similar oversight.
All in all, a good experience.
Thank you for your review. We are thrilled to hear that you enjoyed your experience with us overall and we look forward to welcoming you back on a return visit. Thank you for being our guest and for choosing Best Western.