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“Lake Placid Lodge good. Whistler Retreats management bad.” 1 of 5 bubbles
Review of Lake Placid Lodge

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Lake Placid Lodge
Ottawa, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Lake Placid Lodge good. Whistler Retreats management bad.”
1 of 5 bubbles Reviewed 23 March 2011

Resort Reservations Whistler was very convenient and helpful and did a great job booking everything (rooms, flights, shuttle, lift passes, etc). We stayed at Lake Placed Lodge Rm #121, a privately owned one-bedroom managed by Whistler Retreats who rent it out for the owners when they are not there. There is no front desk at the lodge, check-in is at the Marketplace Lodge in Whistler village. The shuttle bus took us there and back so it was only a minor inconvenience. Room was very nice and an excellent deal so close to the Creekside base. The fireplace did not work and the door closer was messed up but no big deal. The hot tub was sweet after some hard days of skiing. But Whistler Retreats management was totally incomptetent and made much of our trip highly stressful; I wasted a good deal of my vacaton time trying to deal with those idiots. Friends came and stayed in LP Lodge as well. When they called the front desk (in Marketplace) they were told our room was not managed by WR. Then they were told there was no parking for their SUV with a roof box; actually half the parking garage has such parking. They had to spend $25/night to park at Legends across the road (we came by bus so did not consider parking. Day lots in Whistler or Creekside no not allow any overnight parking). Our last day we wanted to ski and leave in the evening. In the emails I exchanged prior to booking they told me, "...if you book with them, you can pre arrange to leave your luggage there on your last day and agree to a particular return time to pick it up..." But when we got there, they said no we can't do that. They had no idea if anywhere in Whistler could check our bags for us. I called around but the only public lockers seem to be for skis or boots and will not hold a suitcase. The Greyhound bus "terminal" (hole in the wall) has nothing and other hotels will only check bags for their own customers due to insurance or something. I called the next day to see if we could stay an extra night and was told the room was not booked so we could. I called back later, got the same person, asked if we could arrange a late checkout and was told no because the room was booked. "You just told me it was not booked". "Oh, let me see, uhhh..., oh that's right, blah blah blah..." Either she was totally clueless or working for the competition. Her basic response to everything was just to say no, you can't do it. The third time I called and got the same person, I just hung up. I called after hours but they could not help other than to leave a message for the regular people to call me the next morning. They never did. The next day I tried again and got the person who said our room was not with WR so they couldn't do anything. I called that night but, again, all they could do was to leave an "urgent" message for the regular staff to call first thing in the morning. I never did hear from them. Of course most of this had to be done between ski runs at long distance rates on my cell phone which is incompetently managed by Bell Mobility..but thats another review. Fortunately some friends drove up the next day and we left our bags in their car while we skied. Otherwise, we would have missed a day skiing (one of only two days during our trip that the alpine areas were open) and Whistler would have missed 2 days lift passes. So my advice on Whistler Retreats is, "don't fall for it!" Save up some more money and book with someone else. If you can't afford that, don't go to Whistler.

  • Stayed March 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
9 Thank skibumpete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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69 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Vancouver, BC
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 19 February 2011

We stayed in room 107 for 3 nights. The room was privately owned and managed/rented through ResortQuest. Rate was $160/night.

They only give you one key to the condo. While the door to the unit is a combo lock, the key is required to get in the front door. Only having one key can be a big inconvenience, so keep this in mind.

The worst part of this room was the check-in/out process. The ResortQuest desk for this condo is waaaay up in the Blackcomb Benchlands, in the lobby of the Aspens on Blackcomb. It is about a 7 km drive (10-15 minutes) and completely out of the way, up past the village in a place you really have no other reason to go. You are required to both pick up and then drop off the key to the common areas/parking at this location. We didn't see any reason why we needed to return the key to the desk; we expected to be able to just leave the key in the room. Its an extra 30 kms of driving (40 minutes to an hour) considering round-trips. Icing on the poor experience cake, I guess.

As for the room, it is dated and clearly showing its age. The bed is uncomfortable and squeaky. The shower smelled like mildew. Noise travels freely through the interior walls. This room faces Lake Placid Road, which is a main bus route, so there are diesel buses roaring by all through the day & night. It is also the main access for Creekside and day skier parking. The suite was stuffy and had an odd smell upon arrival, but you cannot sleep with the window open due to noise from outside. The electric baseboard heating is horrible; the thermostats are worn out and don't work properly. They blast you with heat and then freeze you solid before repeating the cycle. All of the gas fireplaces in the entire complex were turned off due to fire code violations. One of the two elevators was broken, with repairs scheduled in the coming weeks.

As for the decor... TACKY. They should call this room the "dances with wolves" suite. Framed photos of wolves adorn every free inch of the walls and there was even a well-used VHS copy of the movie on the shelf.

My wife and I booked this condo just for a place to sleep. The rest of our group was staying at another, larger and much nicer place where we spent most of our time. If we spent more time in the unit, we would surely be even more disappointed with our stay.

On the plus side, it has free parking and is very close to the Creekside base area. It was also very clean, besides the stale/stuffy smells.

This unit is the worst we have rented in Whistler. If you could get this suite for $99/night or less, I would consider it acceptable value for money. I do not recommend this unit. There is better value out there in the same price range.

  • Stayed February 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank SirCanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Whistler hotels

Surrey, BC
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 18 December 2010

We like the location - at Creekside in Whistler, BC so it was quieter and not as busy. It's near the trails, which we wanted as we love to bike the trails. We got a one bedroom unit, with a loft, 2 bathrooms and a full kitchen. Everything was clean and updated. The bed in the bedroom had the hollow in the middle, so we just used the one in the loft. One thing to note: there is no check-in at this hotel. You have to go into Whistler to the Twin Peaks resort for this. We happened to phone a couple of days before we were going, to ask about pets and just happened to find this out. Apparently they are to email you the information, but we never got it. So call before you go!

  • Stayed October 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank LoewenSurrey_BC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 bubbles Reviewed 23 September 2010

Good-Room had great balcony, was nicely decorated with fresh paint
Pool area was nice. Free calling which was nice becuase our US cell phone carrier charged 60cents/minute.
Bad-carpet & mattresses were needed to be replaced; appliances were old.
Door to unit was not hung properly & required a lift & pull to shut. No personnel on site.
Elevators were old & one got stuck twice while we were there.

  • Stayed August 2010, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank mellengal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 November 2009

We stayed in suite 404 https://www.alluradirect.com/12/ and not only is this lodge beautfiul in the day and night with a great hot tub and pool but we had a really welcoming owner and apartment. only 5 minute by car or taxi from Whistler this place is perfect! We can't recommend this place enough.

  • Stayed November 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tobes19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lake Placid Lodge

Property: Lake Placid Lodge
Address: 2050 Lake Placid Road, Whistler, British Columbia V0N 1B0, Canada
Region: Canada > British Columbia > Whistler
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 54 Speciality Lodging in Whistler
Price Range (Based on Average Rates): €€
Hotel Class:2.5 star — Lake Placid Lodge 2.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
Lake Placid Hotel Whistler

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