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“Hotel was "just ok" but the service was great!” 3 of 5 bubbles
Review of Hotel Grand Pacific

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Hotel Grand Pacific
Ranked #15 of 52 Hotels in Victoria
Certificate of Excellence
Seattle, Washington
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Hotel was "just ok" but the service was great!”
3 of 5 bubbles Reviewed 5 February 2012

I was part of a business group that held a conference at this hotel. First, I would like to say that the service from all of the staff was excellent...from the check-in process, the bell captains, room cleanliness, quality of the food served at our conference, etc. I thought the service rated a 4.5 - 5.0 stars! Also, the location is ideal if you are on the VIctoria Clipper or Blackball Ferry Service as it is literally a 2 minute walk from the terminals to the hotel.

With that said, I thought the hotel room (a junior suite) was just so-so. The bathroom was very small considering it was a one-bedroom suite (not adequate if there are 2 people). The counter space was incredibly limited with no shelves to place toiletries, etc. I had to constantly move things around to make room for stuff. The bed was comfortable and the pillows adequate but the room really needed to be updated as the furniture looked dated and worn. I paid $14.50 for a martini in the bar. Although I requested a premium vodka, I thought that was a bit outrageous for a cocktail. I didn't even pay that much in Las Vegas at one of the 5 star hotels.

Our room overlooked the swimming pools of both the Days Inn and Best Western next door. Make sure to request a harbor-view room as I'm sure that view is much more interesting.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MMcCauley63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (638)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Vancouver BC Canada
Level Contributor
122 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 23 January 2012

I've stayed at this hotel three times during the Victoria marathon. The start and finish are just a block away and the hotel is very nice. The rooms are quite large, parking was easy, very nice views, and even the restaurant was quite good (we don't usually think much of any hotel's restaurants).

  • Stayed October 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank ThreeFromVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, TX
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 23 January 2012

We stopped in Victoria for a few days before attending a conference elsewhere in B.C. The hotel was part of a package by Victoria Clipper that included round trip for two from Seattle to Victoria, a night in Seattle, night in Victoria, and return night in Seattle following the conference. It was super affordable. January rates are amazing.

Okay, so (as the Canadiens are always saying)...final verdict: best hotel stay of my life, and I'm almost 70 years old and have travelled quite a bit and stayed in some very nice places.

There was one little bobble with a stain on the underside of the duvet, which was addressed within ten minutes and came with apologies and two vouchers for the breakfast buffet.

Friendly, prompt service, gorgeous surroundings, fabulous meal. I can hardly wait to go back and stay longer.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Judy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Bend, Washington
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 21 January 2012

This is a huge hotel about a block from the Blackball Ferry terminal and the Clipper terminal. We had ridden the Clipper and walked to the Hotel, it was that close.

The first room was disappointing. We had requested a room with a view of the harbor, which we got, but the window was VERY small. We like to sit in front of our windows and watch the people, traffic, whatever. It had a balcony but the "railing" was concrete so we couldn't see thru it. We requested another room and was told we could get into it the next day.

The second day our luggage was in the second room and the room was great. Large double windows to sit in front of, and the balcony had a plexiglass "railing" so we had an unobstructed view. We don't tend to watch TV but it had a good sized flat screen. There was a blow dryer and the sinks were split. One in the bathroom and one outside. The lighting on the outside one left a lot to be desired - not good for doing makeup. The beds were comfortable and had extra pillows.

The front desk staff was friendly, helpful and very polite. We went to the lounge every evening and the bartender, Cory, was exceptional. Always polite, and the more we visited with him (when he wasn't busy with other guests) the more we liked him. He was always friendly, polite (as I said) and very helpful. Great guy!

The hotel is centrally located. It is just a few blocks to the Empress Hotel, the Royal British Columbia Museum, the Houses of Parliament, and downtown. Great walking distances to any of the above. When we went, early December 2011, it was super cold, but even still the distances weren't bad at all.

All in all, I would highly recommend this hotel - for the staff, location, and comfort.

Room Tip: 8th floor rooms have small windows and views aren't very good.
See more room tips
  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GrammaRia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Tapps
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 12 January 2012

We stayed three nights just before Christmas. The view of the harbor was so beautiful at Christmas with all the Parliament buildings and hotels and boats lit up. The king bed was really comfy, and I'm picky. We can hardly wait to return.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kimibear10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Grand Pacific

Property: Hotel Grand Pacific
Address: 463 Belleville Street, Victoria, British Columbia V8V 1X3, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Victoria
#7 Spa Hotel in Victoria
#9 Business Hotel in Victoria
#11 Romantic Hotel in Victoria
#12 Family Hotel in Victoria
Price Range (Based on Average Rates): €€
Hotel Class:4 star — Hotel Grand Pacific 4*
Number of rooms: 304
Official Description (provided by the hotel):
Facing Victoria's Inner Harbour and adjacent to the British Columbia Legislature, the Hotel Grand Pacific, recently voted World's Best, Top 500 places to stay by Travel + Leisure Magazine, is 2 blocks from Victoria's downtown restaurant and shopping scene, 2 blocks from the Victoria Conference Centre and 5 blocks from Fisherman's Wharf, a working harbour surrounded by an array of food kiosks, unique shops and ecotour adventures. The Victoria of today is urban, outdoorsy, culinary and hip. Experience Victoria today. ... more   less 
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Also Known As:
Grand Pacific Hotel
Grand Pacific Victoria
Hotel Grand Pacific Victoria, Canada - Vancouver Island

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