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“A problem resolved”
Review of Cactus Club Cafe

Cactus Club Cafe
Ranked #24 of 3,914 Restaurants in Vancouver
Certificate of Excellence
Cuisines: Canadian
Neighbourhood: Downtown
Restaurant details
Neighbourhood: Downtown
Reviewed 20 September 2017 via mobile

My wife and I have just visited this restaurant and although we had to wait 30 minutes for a table it was well worth it in the end as we got a table at the window looking out over the sea planes and bay in Vancouver.
All was going well,we ordered our food and mine was a fillet steak. We had a shared starter which was excellent and then our main course arrived. I started to eat mine and discovered it had a large piece of fat on one edge which I wasn't expecting.
The waiter noticed that something was wrong and queried the meal with the kitchen. It turned out I had been given the wrong steak. Obviously my wife carried on with her meal while mine was replaced. The manager came to our table and apologised.
We were also compensated accordingly which was the correct thing to do. The pro active approach to the problem saved the day and this is what you remember.
Well done in taking the heat out of the issue and I would definitely recommend this restaurant to anyone,the food was excellent.

Thank Robring911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tessa W, Manager at Cactus Club Cafe, responded to this reviewResponded 21 September 2017

Thank you so much for the five star review and recommendation! We are happy to hear that you got to enjoy the views from our Sea to Sky Terrace area - nothing beats enjoying a delicious meal while overlooking the harbour and seaplanes.

We are sorry to hear about the errors made in delivering your Filet. We are, however, happy to hear that one of our managers was able to rectify the situation appropriately and ensure you and your wife left happy. We pride ourselves in meeting the highest standards in hospitality and customer service and are happy to hear that this was reflected in your last visit.

We look forward to seeing you again soon!

Tessa Wong
Assistant General Manager
Coal Harbour

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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61 - 65 of 991 reviews

Reviewed 20 September 2017 via mobile

Amazing views of the beach. Nice drinks. Good was average - the calamari was really just a bunch of fried bits. The waitresses were all ridiculously attractive and service was amazing.

Thank Laura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tessa W, Manager at Cactus Club Cafe, responded to this reviewResponded 21 September 2017

Thank you so much for the review, Laura. We are happy to hear that you enjoyed the service as well as the view! Thank you for the feedback regarding the Calamari - we will be sure to pass along your feedback to our chefs to review.

We look forward to seeing you again soon!

Tessa Wong
Assistant General Manager
Coal Harbour

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017

Whether your appetite is lite for a salad or looking to dive in to a great steak the Cactus Club is for you. While enjoying a beautiful view of the float planes taking off and boats navigating the water your main reason for coming here and that is to dine you will not be disappointed. Start with the Tuna Stack, a WOW appetizer, then get ready for Kobe Meatballs, Port Wine Salmon or Creole Steak & Prawns. Also some of the best salad creations you can think of. Great service in a great atmosphere, topped off with Great Great food!!!!!

    • Value
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    • Food
Thank Gregg-Midlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tessa W, Manager at Cactus Club Cafe, responded to this reviewResponded 21 September 2017

Thank you so much for the positive review and kind words, Gregg! We are happy to hear you were able to enjoy the beautiful harbour view from our Sea to Sky Terrace area. The The Tuna Stack has quickly become one of our most popular appetizers, especially on a warm sunny day! You couldn't have said it better - whatever you are in the mood to eat, our menu will be sure to deliver!

We look forward to your next visit with us.

Tessa Wong
Assistant General Manager
Coal Harbour

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017

We were warned by a local friend this restaurant was popular and be prepared to wait for a table, which we did for 30 minutes. Well worth the wait, the butternut squash ravioli was sensational!! My wife's salad with prawns, rice and avocado equally as good. Service provided by Kristian was first class.

    • Value
    • Service
    • Food
Thank brob66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tessa W, Manager at Cactus Club Cafe, responded to this reviewResponded 21 September 2017

Thank you so much for the five star review! We are so happy to hear that the wait was worth it and that you and your wife got to enjoy some of our signature items, such as the Butternut Squash Ravioli. We will also be sure to pass along your compliments to Kristian regarding his service!

We hope to see you again soon.

Tessa Wong
Assistant General Manager
Coal Harbour

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2017 via mobile

Whether you sit outside or inside, the service was quick and pleasant. Busy spot but food came quite quickly. The rocket salad was presented very neatly....greens, tomatoes and a caper dressing stacked atop a Parmesan crusted chicken breast. Very enjoyable. The pesto chicken quesadilla was extremely flavourful and the combo of cheese, chicken, pesto and dried cranberries worked well with the tangy lime dipping sauce. I really liked this! The side greens were rather bland so I'd go with yam fries next time! Pleasant service from Erica.

Thank Margaret A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tessa W, Manager at Cactus Club Cafe, responded to this reviewResponded 21 September 2017

Thank you so much for your kind words, Margaret! We are happy to hear you enjoyed the Rocket Salad and Pesto Chicken Quesadilla. Ouur chefs blend their talent for creating elegant, globally-inspired cuisine with a passion for simple dishes using fresh, sustainable ingredients. We will certainly pass along your comments to our culinary team to review!

Hope to see you, soon!

Tessa Wong
Assistant General Manager
Coal Harbour

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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