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All reviews the concierge lounge stanley park canada place convention center high floor corner room steam room cruise terminal robson street very nice hotel harbour view water front front desk staff convenient location gas town bed was very comfortable coal harbour
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Reviewed 12 February 2021

Congrats to all for a job well done. Luke, Gregory and Schweta (might have mis-spelled your name, sorry!) were all terrific ambassadors for your hotel and we enjoyed our stay with you. Comfy room and appreciated the parking and lots of coffee. Take care and see you again...PS not sure of the gent's name, but whoever was the waiter at Showcase lunch shift Feb 8 and breakfast Feb 9 is a very sharp gent, thanks for the great service and good memory on the extra ketchup!

Room tip: North view preferable as south view is over a new excavation/construction
Date of stay: February 2021
    • Value
    • Location
    • Service
Thank WhistlerJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2020 via mobile

This building was quite old and we couldn't get enough hot water from the shower to warm our body up. Only lukewarm water came out of the shower head. And plus, there were no tea bags, coffee or electric kettle to boil any water.

Date of stay: December 2020
Trip type: Travelled as a couple
2  Thank azane1109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A Sandhu, General Manager at Vancouver Marriott Pinnacle Downtown Hotel, responded to this reviewResponded 28 December 2020

Dear Guest,
I apologize for the experience you had and the hot water issue was isolated and addressed quickly. We do supply kettle upon request and all of our rooms are stocked with Keurig coffee machines. Please accept my apologies for us falling short and contact me at your convenience.

Regards,

A Sandhu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2020

2nd stay. Hotel is great.
Found sheets very rough, like the sheet on the doc exam table. Don't like that there is not fitted bottom sheet. Had to keep fixing it.
Very nice motel, staff is great, very clean.
Beautiful view from balcony, but ever growing Vancouver is starting to take over view. City life.
Surrounded by interesting restaurants and shops.

Date of stay: October 2020
Thank T J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A Sandhu, General Manager at Vancouver Marriott Pinnacle Downtown Hotel, responded to this reviewResponded 4 November 2020

Thank you for your kind response and our location is perfect to give you best of choices in restaurants and Stanley park seawall for enjoying Vancouver ocean walks.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2020 via mobile

I will start off by saying we are gold members of the Marriot rewards program..
When my husband booked our stay, he informed the lady that we were in town for our anniversary and asked if they did anything special. She replied yes, happy anniversary and what not. She said she would have something special done for us during our stay. When we arrived we checked in (man at the desk during that time was plesant but hurried us along quickly. We parked our car underground in the Marriot parking, which had broken glass, EVERYWHERE! We got up to our room and quickly realized it was not the same layout as whats posted on their website for king habourview room. All the furniture was along the window wall, blocking the view. I moved a couple things around so we could sit at and see out the window. When i picked up the floor lamp to move it. The whole base of it completely crumbled into a million little dusty pieces. (There was a concrete type base under the chrome top).. cleaned that up as best i could, all the while being frustrated that im having to clean up our room on our anniversary. There was no water in our room, nothing that stated anything about the hotel amenities hours, no info on whats close by as far as restaurants, entertainment. nothing that said what channel the guide was on or how to oparate anything. ( 90% of the channels ended up skipping and had such bad reception we couldn't even watch what was on) We deiced it was time for a drink. There were no glasses in our room so we called to have some brought up. 45 minutes later and still nothing. We went down to the desk to get our glasses and the man seemed rather bothered that we came down for the glasses. Pool & hottub were good but bathroom was closed, meaning you have to go back to your room to use the washroom mid swim. Also, we spent the entire stay waiting for our "special anniversary treat" the lady mentioned, and nothing ... Overall i was incredibly disapointed with our anniversary stay at the Marriot Pinnacle Vancouver & likely will NOT reccomend.

Date of stay: October 2020
Trip type: Travelled as a couple
Thank TrailBlazer826230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A Sandhu, General Manager at Vancouver Marriott Pinnacle Downtown Hotel, responded to this reviewResponded 26 October 2020

Dear Trailblazer826230,
I apologize for the stay you had and am embarrassed with the confluence of so many things going awry. We di take pride in taking exceptional care of our guests and in this instance clearly failed.

Please contact me directly at 604 639 4000 and I look forward to talking with you. I sincerely apologize and promise that we would address the shortcomings.

Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2020

The pros:
Nice city view - if you like that. Buildings, offices, lights, streets...
Heating and cooling system works great - very effective.
Front desk service was very helpful and very nice, both at check in and when i called down with questions.
Location - It's close to a lot of great things in the middle of downtown, and you can walk to the water, or to the financial district, or to the mall, very easily.

The cons:
Weight Scale in the bathroom does not work
The decor feels very outdated to me, and has a lot of dark red everywhere. Red chairs, red in the carpet, dark furniture...
The Robe hanging in the closet was so old it was pilling.
No mini fridge
I believe this hotel is old and Needs Renovations to be updated
There was a disposable Take out container lid on floor under side table - housekeeping missed this

Overall, this is a very average hotel in downtown Vancouver. I personally would not recommend it as a high end hotel, or as somewhere super nice to stay for a special occasion. There are much nicer places around. There's nothing wrong with it really; it's just not somewhere I would choose.

Date of stay: October 2020
    • Location
    • Cleanliness
    • Service
2  Thank Sam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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