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“The concierge lounge ruined it”

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Vancouver Marriott Pinnacle Downtown Hotel
Ranked #26 of 92 Hotels in Vancouver
Certificate of Excellence
GreenLeadersSilver level
Reviewed 13 August 2017

The room is clean and the bathroom newly updated. It states clearly on the concierge lounge card that each room gets one guest (and you) into the lounge. However, groups of 4 to 6 come in constantly, and the one guest rule is not policed. The lounge is also small (about the size of one hotel room), so the tiny lounge felt more like a McDonalds play pen than anything. If the 2-person rule was enforced, the lounge would still be crowded but at least more manageable. Breakfast in the lounge is just not possible - so crowded with large parties and overrun with children: standing room only, Not a great experience - will be trying a different Marriott next time.

Room Tip: Budget extra money to have happy hour and breakfast outside of hotel - you won't be able to acce...
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  • Stayed: August 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank bschool-travellor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VanMarriottPinnacle, Front Office Manager at Vancouver Marriott Pinnacle Downtown Hotel, responded to this reviewResponded 15 August 2017

Dear bschool-travellor,

Thank you for taking the time to share your feedback in regards to your recent stay at the Vancouver Marriott Pinnacle Downtown Hotel.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology that the Concierge Lounge was not up to the standards we expect for our guests. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Vancouver.


Sincerely,
Bekki Ridge
Operations Manager, Rooms
Vancouver Marriott Downtown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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75 - 79 of 1,892 reviews

Reviewed 11 August 2017

Although the hotel needs a bit of sprucing up, the staff are superb and the location is ideal for access to the downtown core and waterfront (200 meters from Olympic torch). Restaurant menu and service are excellent.

Small issues with the room (broken towel rack, broken toilet flush lever/plunger) were dealt with immediately.

Would recommend as a good option if you aren't looking for opulence.

  • Stayed: July 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2017

made our reservation last November for the SeaWheeze 1/2 Marathon The reservation is for 3 adults. We show up at 4:30 for check in and they give us a room with one king size bed, saying it is the only room available. BS could go online and book a room with 2 double beds, Just got a call, suddenly "a family checked out early" and they had a room.
Again I call BS they were holding rooms for parties of 4 and after 6 pm released some.

Room Tip: do not book here, said we were not guaranteed a room for 3 even though that was the confirmed reserv...
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  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
2  Thank bemerson55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VanMarriottPinnacle, Guest Relations Manager at Vancouver Marriott Pinnacle Downtown Hotel, responded to this reviewResponded 12 August 2017

Dear Bemerson55,

Thank you for taking the time to share your feedback with us regarding your experience with us.

As we strive towards making our guests experience a positive one I want to assure you that we would never hold a room if it meant sacrificing our guests comfort. I have touched base with my team and I do see record of an early departure that freed up a room with two double beds for you. As they wanted to help in anyway possible they called you to offer the room to you first knowing your frustration and before giving it to any guest that checked in looking for the 2 bedded option.

You are correct that you would have seen the double bed option online still selling. This can be misleading as we sell rooms by room type not bed type and this can not be changed based on what we have available in our inventory. The room type is purchased and then a king bed or the double bed option is assigned at a property level based on needs of the guests when they arrive and what is available. Since the demand over this time for two double beds is in high demand you were unfortunately inconvenienced due to this which I apologize for.

I want to thank you for sharing your experience and should you need anything further please do not hesitate to contact me directly.

Bekki Ridge
Operations Manager, Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017

The Reception desk was extremely helpful when we arrived early! The room was very comfortable and the Concierge service was exceptional. The Location is perfect - very central - within walking distance to "Canada Place" - great place to stay!

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Lynette W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017

The Marriott Pinnacle Downtown as great service. Front desk personnel very friendly and helpful. It's buzzing with people and a lot of action in the lobby and around the hotel. It's close to Canada Place. Easy walk to shopping. Rooms are comfortable. The bell hops are especially helpful.

Stayed: July 2017
Thank angiebastian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Vancouver Marriott Pinnacle Downtown Hotel

Address: 1128 Hastings St W, Vancouver, British Columbia V6E 4R5, Canada
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Vancouver
#17 Luxury Hotel in Vancouver
#21 Family Hotel in Vancouver
#22 Business Hotel in Vancouver
#29 Romantic Hotel in Vancouver
Price Range: €132 - €458 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vancouver Marriott Pinnacle Downtown Hotel 4*
Number of rooms: 438
Official Description (provided by the hotel):
The awe-inspiring North Shore Mountains set the stage for a wonderful stay here at Vancouver Marriott Pinnacle Downtown Hotel, a top choice among hotels in Vancouver, BC. Located in the heart of Downtown Vancouver, we are steps away from the Cruise Ship terminal and the Vancouver Convention Centre. We welcome business and leisure travellers to our waterfront hotel, which is a premier choice for Downtown Vancouver hotels near dining, entertainment, and more. With beautifully designed accommodations and first-class service, you will thoroughly enjoy a comfortable stay with us. Most of our rooms offer excellent views of downtown Vancouver, or of Coal Harbour and the mountains. At our Showcase Restaurant and Bar, you will be able to find exceptionally delicious West Coast cuisine. Showcase is the place where locals and our hotel guests feel at home while they are discovering new fare and new experiences. Stay with us! Our Vancouver waterfront hotel offers an exceptional experience for a business or leisure visit to Vancouver, British Columbia, Canada. ... more   less 
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Also Known As:
Marriott Vancouver
Vancouver Marriott

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