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“Very nice hotel with great staff.”

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Vancouver Marriott Pinnacle Downtown Hotel
Ranked #26 of 89 Hotels in Vancouver
Certificate of Excellence
GreenLeadersSilver level
Perth
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Very nice hotel with great staff.”
5 of 5 bubbles Reviewed 26 February 2012

IFantastic friendly welcome and customer oriented attitude.
a double/double and a king. Both very luxurious with crisp linens and a truly comfortable bed with lots of pillows. Bathrooms have seperate baths and showers, granite benches and the softest fluffy white towels. Big (42") flat screen TV, tea coffee making facilities, fridge, desk and chair and armchair with ottoman and side table. 2 x Bedside tables and a selection of lamps including personal book lights attached to the headboard. A gorgeous fluffy bathrobe is provided for use as well. (Interesting fact: most of the furnishings in the room are available for purchase including the bed!) Wi-fi is available in the lobby area at no cost. The buffet breakfast is great too.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,711 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (457)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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  • Japanese first
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English first
Oxford
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 26 February 2012

This is a nice hotel and well located for the waterfront, float planes, Stanley Park etc. also easy to reach by train from the airport and in the CBD too. Very friendly reception, rooms clean and comfortable. There are plenty of Starbucks if you want to save on breakfasts. Negative points - no washing line in bathroom, no magnified mirror in bathroom and lastly, no films - even though the Guest Service Directory tells you there are.

Room Tip: Ask for sea view
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cfeb123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beautiful BC
Level Contributor
135 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 26 February 2012

From the initial receptionist through all communications with the front desk as well as other hotel staff, this is among the very BEST in SERVICE in Vancouver with the BEST BEDS !

The beds are amazingly comfortable. The room temperature was easy to manage. Housekeeping did an outstanding job. Always sharply clean.

It's location is a few blocks from the "main centre" of downtown ... taxi to The Bay, for example, was about $7 each way. It is walkable, however it was a bit blustery during this stay, so opted for a taxi. The value in being a few blocks away is that it is a quieter location.

Easy access (short walk) to Waterfront station, where skytrains and the seabus traverse the city from this central point. A very tasty sushi restaurant around the corner. Very (very) inexpensive. Vegetarian sushi dinner was under $10 !

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Miraclesmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 24 February 2012

I usually like Marriott Hotels. I was not happy with this experience. I was supposedly upgraded to a one bedroom suite and was assigned to the 5th floor. There was no view, there was no light given it's low placement, surrounding buildings, and of course, Vancouver cloudiness-it was a depressing room. The room itself was tired looking in great need of updating. The room on close inspection was also not clean--there was toothpaste "foam" on the faucet from a previous occupant, visible dirt on the carpet which had been missed by the vacuum cleaner. When inspecting the mattress, I noticed that it was well past it's expiry date and well worn. Also, the 1 bedroom suite is supposed to have 2 TVs. There was a TV in the sitting area, but the TV in the bedroom had obviously been removed. The remote was there, and the table to hold the TV was there, but there was no TV!
Internet service which was part of the conference package was very slow. The shower took about 10 minutes to warm up to a reasonable temperature.
I should mention that as I was leaving, there was work being done on the 5th floor, it appears that I was the only guest on the floor. I saw that they were changing all the mattressess in all the rooms on my wing. I was surprised to see a piece of paper on my door that said: "This Room Is Occupied. Do not change mattress. Quiet please.".I assume it was put there by the maintenance worker who walked into the room the previous evening without knocking.
The pictures of the other rooms look nice. I might give this hotel a 2nd chance in the future, but would ask for a high floor with a view. Very disappointed this time!
On the positive side. If you are booked on the 5th floor, your mattress will be new.

Room Tip: Don't stay on the 5th floor. Ask for a higher floor.
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LShe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlington, VT
Level Contributor
102 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 bubbles Reviewed 21 February 2012

This is a very solid four star property, well located in Vancouver not far from the waterfront, shopping, dining, etc. The highlight is the bed, and I must say had the single best mattress I have ever slept on - just exquisite. Room was spotless and nicely furnished, bathroom more than adequate. The room was also very quiet - no street or hallway noise. Solid choice when visiting Vancouver.

Stayed February 2012, travelled solo
Helpful?
2 Thank jdr27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Vancouver Marriott Pinnacle Downtown Hotel

Property: Vancouver Marriott Pinnacle Downtown Hotel
Address: 1128 Hastings St W, Vancouver, British Columbia V6E 4R5, Canada
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Green Hotel in Vancouver
#17 Luxury Hotel in Vancouver
#21 Family Hotel in Vancouver
#22 Business Hotel in Vancouver
#29 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): €€€
Hotel Class:4 star — Vancouver Marriott Pinnacle Downtown Hotel 4*
Number of rooms: 438
Official Description (provided by the hotel):
The awe-inspiring North Shore Mountains set the stage for a wonderful stay here at Vancouver Marriott Pinnacle Downtown Hotel, a top choice among hotels in Vancouver, BC. Located in the heart of Downtown Vancouver, we are steps away from the Cruise Ship terminal and the Vancouver Convention Centre. We welcome business and leisure travellers to our waterfront hotel, which is a premier choice for Downtown Vancouver hotels near dining, entertainment, and more. With beautifully designed accommodations and first-class service, you will thoroughly enjoy a comfortable stay with us. Most of our rooms offer excellent views of downtown Vancouver, or of Coal Harbour and the mountains. At our Showcase Restaurant and Bar, you will be able to find exceptionally delicious West Coast cuisine. Showcase is the place where locals and our hotel guests feel at home while they are discovering new fare and new experiences. Stay with us! Our Vancouver waterfront hotel offers an exceptional experience for a business or leisure visit to Vancouver, British Columbia, Canada. ... more   less 
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Also Known As:
Marriott Vancouver
Vancouver Marriott

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