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Reviews (1,501)
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All reviewsadult storebest westernsdowntown vancouverentertainment districtking suiteseparate bedroomunderground parkinghomeless peoplestay there againyale townwithin walking distancesofa bedconvenient locationgreat roomfront desk staffvery nice hotelbeds were comfortable
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Reviewed 19 June 2018

The Chateau Granville is located in a slightly rundown area just three blocks away from the more attractive Downtown but it's good to see both sides of life when travelling and access to the sights and shops is easy. Our room was good, with separate areas for sleeping and relaxing. Staff were efficient and helpful but if you want lots of information then ask Drew, the older gentleman, rather than the younger one. It was good to hop on the free bus to the Capellano Suspension bridge right outside the hotel. Food was fine and there are other eating places within walking distance.

Room Tip: The higher the better for views of the city
  • Stayed: June 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank jeanmertzanakis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 22 June 2018

Dear Jean,

Thank you for choosing to stay with us at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your kind review on TripAdvisor.

We appreciate you taking the time to write to us. We are delighted to read that you enjoyed our spacious suites and our friendly staff. We will pass on your great comments to Drew. Being located in the heart of the downtown Vancouver’s entertainment district, there is a certain level of activity mainly on weekends. Thank you for your feedback.

We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable.

Best Regards,
Andrew Brownrigg
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018

If you’re looking for an affordable hotel with a great location this is for you. Best Western Chateau was an excellent option for me and my family, the hotel is clean, the employees are very friendly and the location was great!

Stayed: June 2018, travelled with family
Review collected in partnership with this hotel
Thank lmsunflower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 19 June 2018

Dear lmsunflower,

Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your great review on trip advisor.

We are delighted to hear that you enjoyed your stay and you appreciated our friendly staff as well as our central location close to the cities' shopping, attractions and restaurants. We all look forward to hopefully welcoming you and your family back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable.

Best Regards,
Andrew Brownrigg
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018

The Chateau Granville in Vancouver has been our destination of choice for many years. Our recent stay was our 62nd night in the hotel. The staff are excellent in every way and the facility is always clean and in a perfect state of repair.

Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
Thank lwk2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 19 June 2018

Dear lwk2018,

Thank you for choosing to continuously stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your fantastic review on tripadvisor.

It was a pleasure to welcome you back and we are glad that you love our hotel facilities and our friendly service. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.

We all look forward to welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay even more memorable.

Best Regards,
Andrew Brownrigg
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018

Wife and I stayed here for 2 nights. The weather turned to rain and we had plans on the town. As we were walking everywhere, I asked if they possibly had an umbrella we could borrow. They replied Surely! Our day on the town was not interfered by the rain one bit! The restaurant food and service was exceptional. The hotel was clean and the location was perfect. We highly recommend this place.

Stayed: June 2018, travelled as a couple
Thank Johnnybazooka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 19 June 2018

Dear Johnnybazooka,

Thank you for your excellent feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our ideal location in downtown Vancouver as well as our helpful staff. We will also pass on your great feedback to the Restaurant manager and his team. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience.

Thank you for choosing our hotel and we hope you will visit our beautiful city again soon.

Best Regards,
Andrew Brownrigg
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018

Pleasant hotel close to airport and downtown. The included breakfast was a voucher worth $23.00. You could order anything on the breakfast menu and just pay the difference. We had a couple of dinners there and the food was generally good.

Stayed: June 2018, travelled with family
Review collected in partnership with this hotel
Thank stevelern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 19 June 2018

Dear stevelern,

Thank you for choosing to stay with us at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your kind review on TripAdvisor.

We are glad to read that you enjoyed your stay and you appreciated our convenient location as well as various dining options at our restaurant.

We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable.

Best Regards,
Andrew Brownrigg
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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