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Reviews (1,471)
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All reviewsadult storedowntown vancouverentertainment districtking suitehomeless peopleseparate bedroomunderground parkingstay there againyale townwithin walking distancesofa bedconvenient locationgreat roomvery nice hotelfront desk staffroom was spaciousstreet noise
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Reviewed 15 November 2017

Best western chateau Granville hotel is located in the heart of the city in downtown area. All the famous malls, shopping places , stores and good restaurants are on a walking distance. The rooms/suites are quiet big equipped with all basic amenities e.g. tea/coffee machine, fridge, microwave oven etc. Bathrooms are very clean. The hotel staff is also very courteous and helpful. Our family fully enjoyed our 5 nights stay in this hotel. The room rent is also reasonable.

  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank pradeep7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 16 November 2017

Dear Pradeep,
Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us and to have been your downtown hotel of choice. We are commended for our proximity to the city’s attractions, restaurants and public transportation. Guest satisfaction is of the utmost importance to us, it is great to read that you found our team to be courteous and helpful. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver.

Best regards,

Anastasios Theodoropoulos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2017

Great hotel in center of Vancouver. Room was very nice, with a good view on Granville street. The temperature in hallways was to low for me. It was really cold, but everything else was great. And the staff is realy friendly.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Iztok M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 15 November 2017

Dear Guest,
Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and that you enjoyed the view on Granville Street from the walk out balcony. We are commended for our proximity to the city’s attractions, restaurants and public transportation. We appreciate you taking the time to write to us about your experience.
We will certainly pass on your great comments to the team.

Best regards,

Anastasios Theodoropoulos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2017

This was our choice for a 3-day stay in Vancouver prior to a cruise. The people were very friendly and helpful and the room was large and well cared for. Fresh cookies on the front desk in the evening! Walking around town is easy with this hotel as a starting point.

Stayed: September 2017
1  Thank William T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 12 November 2017

Good Day William,
Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the size of the room. Guest satisfaction is of the utmost importance to us, it is great to read that you found our team to be friendly and helpful. Nice to read you enjoyed some of the complimentary cookies at Reception during your check-in. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver.

Best regards,

Anastasios Theodoropoulos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2017

We were very satisfied with our stay at the Best Western Chateau Granville. We got an excellent value for a very good room in downtown Vancouver. The restaurant provided a very good breakfast. I also enjoyed a workout in the modern fitness senter.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank johnbB4742UZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 12 November 2017

Dear John,
Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating.
We look forward to seeing you on your next stay!

Best regards,

Anastasios Theodoropoulos
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2017

Our heater didn't work with -2 degrees temperature. They brought a heater, our luck that didn't work either. And there was no other room available that night. They brought up extra blankets.
The next day our room was changed and they also treated us to a great breakfast for 2. Jonathan was excellent and took care of the inconvenience that we experienced really well. We'll stay there again.

  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank s t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 12 November 2017

Dear Guest,
Thank you for sharing and taking the time to review our hotel. We are very pleased to have been your downtown hotel of choice. We pride ourselves on our customer service, it is great to read that Jonathan was able to assist you and deliver our hotel promise, with excellent guest service. We definitely will pass on your comments to our team and our sincere apologies for the inconvenience during your stay. We hope to see you again soon on your next visit to Vancouver.

Best regards,

Anastasios Theodoropoulos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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