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All reviews adult store best westerns downtown vancouver entertainment district great room king suite separate bedroom underground parking homeless people yale town stay there again within walking distance sofa bed convenient location front desk staff very nice hotel room was spacious
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Reviewed 10 November 2017

We were very satisfied with our stay at the Best Western Chateau Granville. We got an excellent value for a very good room in downtown Vancouver. The restaurant provided a very good breakfast. I also enjoyed a workout in the modern fitness senter.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank johnbB4742UZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 12 November 2017

Dear John,
Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating.
We look forward to seeing you on your next stay!

Best regards,

Anastasios Theodoropoulos
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2017

Our heater didn't work with -2 degrees temperature. They brought a heater, our luck that didn't work either. And there was no other room available that night. They brought up extra blankets.
The next day our room was changed and they also treated us to a great breakfast for 2. Jonathan was excellent and took care of the inconvenience that we experienced really well. We'll stay there again.

  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank s t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 12 November 2017

Dear Guest,
Thank you for sharing and taking the time to review our hotel. We are very pleased to have been your downtown hotel of choice. We pride ourselves on our customer service, it is great to read that Jonathan was able to assist you and deliver our hotel promise, with excellent guest service. We definitely will pass on your comments to our team and our sincere apologies for the inconvenience during your stay. We hope to see you again soon on your next visit to Vancouver.

Best regards,

Anastasios Theodoropoulos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017 via mobile

Great room, comfy beds. Walking distance to everything. The bar and restaurant downstairs are fantastic. Such kind and friendly wait staff. Come for the comfy beds stay for the food and drinks. Very pleasant atmosphere.

Stayed: November 2017, travelled with friends
Thank Shannon N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 12 November 2017

Good Day Shannon,
Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating.
We look forward to seeing you on your next stay!

Best regards,

Anastasios Theodoropoulos
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017

I'd like to highlight the staff in this review. The staff were lovely and quite professional in their service. Just because of them I'd consider staying again. The stay was without issue, and the room was comfortable! The room was clean and stocked... couldn't understand the tv channels.. but I'm assuming I had to pay, when I've never had to at other hotels. Overall great experiene

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank sarbm2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 12 November 2017

Dear Guest,
Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you found the room comfortable. We pride ourselves on our customer service, it is great to read that our team were able to assist you and deliver our hotel promise, with excellent guest service.
We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver.

Best regards,

Anastasios Theodoropoulos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017

Good experience. Check in staff needs to ask question when the reservation is different from what showed up. Instead of asking question the staff processed to ask for a form of payment and tired to charge me without explaining why and price amount.
Other than that experience, the stay was great.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Useratthissn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 9 November 2017

Dear Guest,
Thank you so much for taking the time to review the hotel. We are glad that you enjoyed your stay with us. We most definitely will share your comments with our team regarding your arrival process with Reception.
We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver.

Best regards,

Anastasios Theodoropoulos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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