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1,789
1,094
360
130
65
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All reviewsrobson streetfree wifiper daybeautiful hotelbedroom suiteconcierge staffheart of downtowncentral locationvalet parkingluxury hotellocation is excellentfull kitchencoffee makeralaskan cruisestanley parkgranville islandiga
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Reviewed 18 June 2018

Very helpful front office staff and cocierge services in planning our Vancouver vacation stay...great property where we have previously stayed...all good...nice restaurants on the property....great services from hotel staff...good value....near everything.

Stayed: June 2018
Thank Leon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, General Manager at The Sutton Place Hotel Vancouver, responded to this reviewResponded 21 June 2018

Dear Guest,

Thank you for choosing to stay at the Sutton Place Hotel Vancouver again. There is nothing greater than to learn that a guest returns to our hotel because of our friendly and professional service and everything our hotel has to offer. It is great that you like our award-winning restaurant - Boulevard Kitchen & Oyster Bar. We look forward to seeing you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018

The concierge was particularly helpful with boarding cards etc, and the rooms were excellent.
Centrally located which is useful if you're getting the hop on/off bus or even just walking around.
However, who else charges for WiFi these days? It was free in the lobby, but they obviously have some sort of block on, as there is a charge in the rooms. It's not that "nominal" a charge either.

Room Tip: Go to the lobby to get WiFi
  • Stayed: June 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, General Manager at The Sutton Place Hotel Vancouver, responded to this reviewResponded 21 June 2018

Dear Guest,

Thank you for choosing the Sutton Place Hotel Vancouver. We appreciate your compliments for our Concierge team. They will be happy to know that they are being recognized for their professional service. We are pleased to advise that most of our room packages include complimentary WiFi. We look forward to welcoming you back soon!

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Reviewed 18 June 2018

Superb hotel with very friendly staff who made you feel special upon arrival. The hotel is very clean and comfortable. This hotel is also used by celebrities. Close to shops, restaurants, local cinema and theatre. Definitely worth the 5 stars that it is.

  • Stayed: May 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank sharon150830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, General Manager at The Sutton Place Hotel Vancouver, responded to this reviewResponded 21 June 2018

Dear Guest,

Thank you so much for choosing to stay at the Sutton Place Hotel Vancouver. We are happy that we have exceeded your expectations in all aspects. We hope to be the chosen hotel for your future stays.

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Reviewed 17 June 2018

i was here at the beginning of may lovely clean rooms very friendly helpful professional staff great location you can walk to all the sites and restaurants i was on the 10 floor and still had some street noise too good wifi . but all this comes at a price!

  • Stayed: May 2018, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank peter h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, General Manager at The Sutton Place Hotel Vancouver, responded to this reviewResponded 21 June 2018

Dear Guest,

Thank you for choosing the Sutton Place Hotel Vancouver. We are delighted to know you enjoyed our location, service and clean rooms. We hope to have the opportunity of welcoming you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2018

We wanted to book a stay, and God knows we tried - a number of times to call but couldn't seem to get anybody on the lines that could handle a simple inquiry with even common sense to come back on the line and let us know if the department person we were supposed to speak with was available or not. We gave up. Life's too short to spend it waiting on hold.

  • Stayed: May 2018, travelled on business
    • Service
Thank lakeoflight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, General Manager at The Sutton Place Hotel Vancouver, responded to this reviewResponded 13 June 2018

Dear Guest,
Thank you for considering to stay at the Sutton Place Hotel Vancouver. We apologize if you were kept on hold for longer than expected time. Certainly this is not indicative of The Sutton Place Hotel standards. We believe it is vital to ensure all guest are provided with consistent quality service and products. We hope to have an opportunity to redeem ourselves and welcome you back to the Sutton Place Hotel Vancouver.
Regards

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