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All reviews l hermitage cafe medina electric fireplace full kitchen nespresso machine downtown vancouver washer dryer one bedroom suite steam room wonderful hotel pool and hot tub upgraded to a suite large bathroom turn down service valet parking stanley park would highly recommend this hotel
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Reviewed 7 January 2021

We only spent one night here on the spur of the moment while passing through Vancouver and it was great. The covid protocols in place were excellent and the staff extremely helpful. The location is ideal for walking anywhere downtown with an abundance of restaurants and shopping nearby. Would not hesitate to stay here again.

Date of stay: January 2021
Review collected in partnership with this hotel
Thank Susan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellie Malek, General Manager at L'Hermitage Hotel, responded to this reviewResponded 2 weeks ago

Dear Susan K,

On behalf of the entire team, we greatly appreciate the time and effort you have taken to share your recent experience during your stay with us at L’Hermitage Hotel Vancouver.

Being centrally located downtown close to shops and restaurants allows our guests to explore such neighborhoods at Yaletown & Gastown which are within walking distance of our location.

With the global challenges we all face, here at L’Hermitage Hotel we have and will continue to find new and safe ways to provide both high quality accommodations and service for our guests.

We are pleased you enjoyed your stay with us and look forward to welcoming you back.

Kind regards,
L'Hermitage Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2020

My fiancé and I had stayed in many hotels but this is by far the best. First off, the location is perfect. Walking distance to the mall, Yale town, Gastown, easy access to transit. Had all the comfort of home while begin away a luxury kitchen with gas stove and a fireplace. Bed was extremely comfortable and to top it off AAA+ service! The concierge, cleaning staff and maintenance staff was on top of it. They will take the extra step to make sure you are comfortable. Salt water pool, bicycle rentals and umbrellas are definitely a plus. Would totally stay here again.

Date of stay: December 2020
Trip type: Travelled as a couple
1  Thank Winslai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellie Malek, General Manager at L'Hermitage Hotel, responded to this reviewResponded 2 weeks ago

Dear Winslai,

As always, we are appreciative of guest comments and feedback and we are pleased that you enjoyed so many aspects of your stay with us, our convenient location, our comfortable rooms and the service provided by our dedicated staff.

L’Hermitage Hotel is dedicated in making sure that we are able to meet our guest need and wants during their stay. Being a smaller property, we are fortunate to be able to know our guests personally and anticipate their needs.

As always, we welcome our guest to contact us prior to their arrival, should they require additional amenities or services to make their stay an enjoyable one.

We look forward to welcoming you again in the future should head back to the beautiful City of Vancouver.
Sincerely,
L'Hermitage Team

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Reviewed 28 December 2020

This has become by staycation hotel for 2020. Great service by Elena, Diana and Marianne. Always willing to help out with any request. Upon check-in, you get a PPE pack, which is great during COVID. Room is modern and quiet. L'Occitaine products and huge tub with separate shower. Nespreesso machine and kettle for tea. Pool/hot tub area is nice and not busy.

Date of stay: December 2020
Review collected in partnership with this hotel
Thank Speedy688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellie Malek, General Manager at L'Hermitage Hotel, responded to this reviewResponded 2 weeks ago

Dear Speedy688,

Thank you for having chosen L’Hermitage Hotel for your recent stay in Vancouver and on behalf of the entire team we are pleased that you enjoyed not only the property but the amenities provided during your stay.

We at L’Hermitage Hotel aim to meet our guests needs to the best of our ability and we are fortunate to have such dedicated team members as MaryAnn, Elena & Diana who were able to provide exemplary service during your stay.

On behalf of the entire team, we look forward to being able to welcome you in the future when you next visit the beautiful city of Vancouver.

Until we meet again,
L'Hermitage Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2020

After reading some of the other reviews for l'Hermitage we had high expectations for our stay. Perhaps reading these reviews was where we went wrong as, had we not read these reviews and had we only expected average, clean accommodations we would have been completely satisfied.

I believe that this is an older building. With some older buildings room layouts that may not have been updated feel tight and dysfunctional. Our room's ventilation system was very loud. The refrigerator was loud enough that I had to unplug it to sleep. Electronic devices like an alarm clock were so bright that I had to rest it on its screen to block out the light. The choices of furniture and light fixtures were uninspiring and the two bedside table lamps had extra light switches that could have used more attention by the cleaning staff to remove what appear to have been a build up of finger prints. Additionally, the pillows were so large that they hurt my neck to sleep on my back so I opted to folding a towel to use as a headrest instead.

I was looking forward to using the patio area but we found that air from the laundry room seem to exhaust into the area into which our patio opened so we chose to stay inside.

If I had no other options I would probably still stay at this hotel at the rate at which we stayed at but I feel that there are lots of alternatives around Vancouver that are worth exploring that would result in a similarly priced but more comfortable stay or, for more money, may result in a truly boutique stay instead of a room in an older building dressed up to appear like a boutique hotel.

With all of this said, bear in mind that we traveled through the area during what may prove to be the peak of the pandemic and it seemed that staff and hotel management were obsessing over COVID-19 staff health checks and having COVID awareness stickers placed on pretty much everything including on unopened rolls of toilet paper. I do believe that whenever I was asked how our room was that the staff member was genuinely interested. I hope that the staff may see this review and consider my criticisms and how to improve the room.

Date of stay: December 2020
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank Klyment01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2020

Stayed as a couple for just one night. Lot's of restaurants in walking distance. Hotel staff did a great job managing through all the COVID restrictions. Large, unusually spacious rooms for a downtown Vancouver hotel too. Highly recommend.

Date of stay: December 2020
Thank konac2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellie Malek, General Manager at L'Hermitage Hotel, responded to this reviewResponded 2 weeks ago

Dear konac2020,

We wish to thank you for choosing L’Hermitage Hotel on your recent trip to Vancouver and to let you know how much we appreciate your kind words.

On behalf of our entire team, we are pleased that you enjoyed not only the property but our proximity to shops and restaurants within the neighborhood. Our priority is in making sure that all guests not only feel welcome but that they feel safe during their stay with us.

Once again, on behalf of the staff here, thank you for having taken the time to share your experience. We look forward to being able to welcome you back in the future.

Sincerely,
L'Hermitage Team

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