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“Comfortable beds, pricey and loud”

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Sandman Signature Prince George Hotel
Ranked #7 of 23 Hotels in Prince George
Reviewed 20 September 2017 via mobile

Headed to Prince George for a friends weekend. Booked two rooms and called ahead to find out what kind of coffee makers (so could bring own), and were routed to the sandman umbrella instead of someone at the hotel- who gave incorrect information. When booking rooms also struggled with sandman 1-800 number as they could not tell us which hotel we requested was one they were booking-as two in pg- very frustrating. The beds were comfortable, but the noise was horrible. Between thin windows, loud guests and noise travelling through doors-it was difficult to enjoy a full nights sleep. When complaint made at front desk, it seemed to be not taken seriously. I wouldn't recommend staying unless you have to. Hot tub was lukewarm, and pool had off smell. For a newer hotel, the rooms are nice but the sound proofing and costs don't make it worth it.

Stayed: September 2017, travelled with friends
Thank Lizzie3696
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glen M, General Manager at Sandman Signature Prince George Hotel, responded to this reviewResponded 22 September 2017

Hello

Thank you for writing about your experience but you have my apologies for this not being the standard that we aim to deliver or what you deserve or expect.
If you would like to discuss further my details are below.

Sincerely
Glen Martin
250.645.2156
gm_signaturepg@sandman.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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13 - 17 of 336 reviews

Reviewed 15 September 2017

We spent three nights at the Signature in a Family room suite. One room with bunk beds, one room a kitchen and a bedroom with a king size bed in it. Lots of room. The rooms were pretty quiet, all be it stuffy in the back, the kitchen was relatively well appointed.

We liked the location, but one needs a personal vehicle to access anywhere else, there is a strip mall very near with restaurants and a liquor store.

The only mosquito in the ice cream is housekeeping and perhaps maintenance. If memory serves this is a newish hotel, yet the faux marble counter tops are scarred to heck, any exposed woodwork similarly marred, doors and sills dinged.
We had a napping child so we hung a do not disturb sign that was removed at 1:15, we found a message on our phone that they saw it and could not clean. They must have started really early. They came the next day and emptied one of three trash receptacles. I took the other two to the desk who happily disposed of it and gave us more towels as the housekeepers did not.

So, liked the hotel, the parking, location and the front desk personnel but I think housekeeping needs a shakeup.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Service
Thank JackMackenzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glen M, General Manager at Sandman Signature Prince George Hotel, responded to this reviewResponded 18 September 2017

Hello

Thank you writing about your experience with us. Also my apologies for the unacceptable housekeeping service you received. I will certainly be bringing this up with our team as this is not what we aim to deliver or what you should expect to receive.
If you would like to discuss further my details are below.

Sincerely
Glen Martin
250.645.2156
gm_signaturepg@sandman.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017 via mobile

This was a pleasant, well appointed hotel, though the twin double beds made the room a little cramped! Everything about it was fine but we were on a coach tour so the out of town location was far from attractive to us but, if one simply wants a smart, functional hotel then this would be fine.

Stayed: August 2017, travelled as a couple
Thank Amanda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glen M, General Manager at Sandman Signature Prince George Hotel, responded to this reviewResponded 15 September 2017

Hello

Thank you for taking the time to write about your experience with us. For future visits we have different room types or our other Sandman property which is a little closer to downtown. If we can help in any way to make your next stay more comfortable my details are below or you can contact our team at the hotel.

Sincerely
Glen Martin
gm_signaturepg@sandman.ca
250.645.2156

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2017

One week ago, Sept 3, 2017, we checked into the Sandman Signature PG, and upon disembarking the elevator on the 2nd floor, we were stepping over garbage and weaving around wine glasses and garbage all down the hallway. We figured since we were staying in the room and not in the hallway it didn't really matter. However, I always do a bedbug check and when I pulled the blankets back to check, discovered a body impression and body hair in the bed - I checked the other bed and found the same thing. The bathroom counter had toothpaste and the sink was dirty. We grabbed our bags and went down to the front office; I discretely pulled the on-site manager to the side, told her what we'd discovered, she apologized, but that is all she did. She did not offer another room, or even to have someone come up and put clean sheets on both beds. I explained that we were going to leave, to please remove the deposit on our credit card, and she apologized again... I just called our credit card company one week later and the deposit is still sitting on our card. Poor service, poor housekeeping, will not stay there again.

  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank 2015kris1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glen M, General Manager at Sandman Signature Prince George Hotel, responded to this reviewResponded 18 September 2017

Hello

You have my apologies for your experience with us as well as the way this was handled. This is obviously not the standard we aim to or should deliver.
If you would like to discuss my details are below.

Sincerely
Glen Martin
250.645.2156
gm_signaturepg@sandman.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2017

We've stayed at this hotel a few times now and we keep coming back. The hotel was new a few years back but it's starting to show it's age somewhat (the hallways could use a good cleaning) but the room was comfortable although we found the bed sort of curved in toward the middle. I slept fine but my wife didn't. The attached restaurant is very good for both dinner and breakfast. The hotel is not in the city centre which makes it easy to get to plus there is lots of shopping nearby.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank 10JeSo10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glen M, General Manager at Sandman Signature Prince George Hotel, responded to this reviewResponded 11 September 2017

Hello

Thanks for taking the time to let us know about your stay. Apologies for the not so great sleep for your wife. We do replace a number of mattress each year as well as when needed.
My contact details are below if you wish to discuss further as I would obviously like to get this rooms mattress changed ASAP.

Sincerely
Glen Martin
250.645.2156
gm_signaturepg@sandman.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sandman Signature Prince George Hotel

Address: 2990 Recplace Dr, Prince George, British Columbia V2N 0B2, Canada
Phone Number:
Region: Canada > British Columbia > Prince George
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Prince George
Price Range: €99 - €139 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandman Signature Prince George Hotel 3.5*
Number of rooms: 186
Official Description (provided by the hotel):
Stylish, intriguing and an entirely unique concept in modern elegance, Sandman Signature Prince George Hotel offers guests an impeccable hotel experience set in the heart of beautiful Interior BC. ... more   less 
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Also Known As:
Sandman Signature Hotel And Suites Prince George
Sandman Hotel Prince George

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