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“Just ok”
Review of Boston Pizza

Boston Pizza
Ranked #104 of 342 Restaurants in Nanaimo
Price range: US$0 - US$19
Cuisines: American
More restaurant details
Restaurant details
Good for: Groups, Special Occasion Dining, Business meetings, Local cuisine, Bar Scene, Child-friendly
Dining options: After-hours, Lunch, Delivery, Outdoor Seating, Reservations
Reviewed 8 April 2018 via mobile

Went here with family. Ordered perogy and chicken pizzas. Saturday night large pizzas pay price of medium. Pizzas were ok not the best we’ve had. Toppings are sparse. Overall meal was ok.. not good value I didn’t think for what we paid. Service was good.

1  Thank Daphne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded 19 April 2018

Hi, Daphne. Thank you for your recent review. Your feedback is important to us and we’d like to learn more on how we can improve. Please share the details at: https://bostonpizza.com/contact-us.html. Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3 - 7 of 129 reviews

Reviewed 3 March 2018 via mobile

On a recent visit we were told our group could not be seated and we might want to try Cactus Club across the street.

There was zero effort to even try and make room for us, the manager on duty did not bother to come to talk to us themselves, and the hostess' solution was to refer us to another restaurant. After attempts to communicate our dissatisfaction to management, I still have no reason to go back. I can't believe a franchise of a large chain restaurant is permitted to operate this way. Reading some other reviews, it's clear there are some serious problems with this location.

Such a shame, we have had such amazing experiences at other Boston Pizza locations.

1  Thank islandgirlie522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded 5 March 2018

Hi, there! Sorry to see that you were not satisfied with your recent experience. Please share the details at https://bostonpizza.com/contact-us.html so we can try to make it right. Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2017

Everyone was really friendly! Great place to watch the game too! I had the ribs, I thought they were excellent!

Thank Leafsfan17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garry_BP, Guest Relations Manager at Boston Pizza, responded to this reviewResponded 25 January 2018

Thank you for saying so! We're glad to hear you had a great experience!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2017

Had probably one of the most dreadful dining experiences in recent memory. The place was dirty (tables and floor) and it seemed a bother when we asked a table to be cleaned off for us. There was absolutely no service to our table. We waited over 45 minutes for our food, all the while never being checked on if we wanted refills on our drinks or to acknowledge the long wait we were experiencing. We finally had to ask about our food. In the whole time we waited, we saw numerous other tables being served their food and drinks as well as being checked on repeatedly. One table had friends of our waitress and even though they arrived well after us, they were able to eat, drink, and leave before we even had finished our food. We had to wait again to receive our bills. The repeated lame excuse was that it was busy - I have dined all over the world and other restaurants can flawlessly handle when they're busy - or at least communicate with their patrons. The lack of service was inexcusable and the quality of food was mediocre. We certainly appreciated the 50% off we received our meals but we will not return. It is probably the first time in my life I have not tipped at a restaurant (usually quite generous and above the average tipper). Nanaimo has many other fabulous restaurants in the city that will be receiving my business from now on. All the other chains in the city do a much better job.

    • Value
    • Service
    • Food
1  Thank Global_Unity-73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garry_BP, other at Boston Pizza, responded to this reviewResponded 30 January 2018

Alessandro, sorry to see that you were not satisfied with your recent experience. Please share the details at https://bostonpizza.com/contact-us.html so we can try to make it right. Thank you!

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Reviewed 21 December 2017 via mobile

I thought the food was alittle expensive. My salad was 17.85 then to add shrimp it was another $3.50. It would be a great place to have some drinks and appies if that’s what your looking for

Thank Sharlie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garry_BP, other at Boston Pizza, responded to this reviewResponded 30 January 2018

Thanks for the review, Sharlie. Let us know if there is anything we could have done to make it better at https://bostonpizza.com/contact-us.html. Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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