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Very good
2 reviews
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Overview
Cottage -
3 Bedrooms, 2 Bathrooms, Sleeps 10
Kelowna, Okanagan Valley, British Columbia

Reviews from our community

Very good - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
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English first
schroeder...
Kelowna, Canada
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Nice place but... and it's a big BUT!”
Reviewed 13 July 2016 for a stay in June 2016
11
people found this review helpful

The rental was nice, clean, and well-equipped. Ample supplies and towels. The complex had a ton of activities (pool, hot tub, playground, tennis courts, mini-golf, a corner grocery store and cafe). BUT...

- There was NO internet connection even though it was advertised that there was WIFI. No plug-in connection as well. There was no modem, period! Some of our friends expected WIFI, so they brought their work with them. They had to drive back to town to find a coffee shop, so they can connect to a WIFI. And, the closest town was a 40-minute drive!!! One friend is a realtor who was in the middle of a deal, with no WIFI...needless to say, it was a major inconvenience.

- Communication with the owner was very DIFFICULT, which was sooo stressful. Like he literally went MIA on us while we were there. First, he gave us the wrong code to get through the main gate. Luckily, there was someone on site to give us the correct code. And, luckily, he was nice enough not to give us hassle when we asked for it (even though it specifically said on the gate to ask "rental owner for code"). Otherwise, we wouldn't have been able to check in. When we found out that there was no wireless connection, we emailed him about it; we did not get a response at all! No emails, nothing! He does not have his phone number listed on the rental site either, so you can't call him. This is now 2 weeks after we checked out and still haven't received any email back. No acknowledgement of the issue. I think this is unacceptable. If you rent a property out, you should be available in case there are issues! And this property wasn't cheap to rent either...totally unacceptable.

- If you stay here, expect to be the maid. We're talking you have to take out your own garbage (like drive to the dump site to dump your recycle and rubbish). We had to strip all the linens off the bed and all the towels and place them in the bath tubs, too. Like, really?!? Makes me wonder whether a cleaner actually came in before we checked in and cleaned the house since it seems like the previous guests were equally responsible for picking up after themselves. The owner also charges $250 cleaning fee...sooo, if we had to take out the garbage and strip the beds ourselves, where did the owner spend our $250???

So, even though the property was clean, nice and well-equipped, I would not recommend it for the reasons stated above.

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Bedding & mattresses Kitchen & utensils
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Service
Liked best: The property was nice and modern. The cottage complex had tons of activities for guests.
Liked least: Property was not as advertised (no WIFI when the webpage said with WIFI); owner was MIA and some of the house rules were downright ridiculous
Travelling group: Large Group
Your age range 25-34
Would you recommend this hotel to a friend?   No.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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