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Reviewed 13 April 2022 via mobile

My daughter had checked out in the morning to travel to Vancouver and later realised she had left her diamond engagement ring and a pair of earrings given to her the day before at her sisters wedding ! She rang me inconsolably heartbroken . She had left to travel back to the uk but some of the family we still staying at the eldorado . The reception staff contacted housekeeping and a wonderful lady called Juliar the housekeeping supervisor came to us immediately and went over from eldorado to the Manteo reception where we had gone. She then went over to eldorado to check room 306 . She found them and brought them over to us. We were so happy that we could ring our daughter as she was distraught with anxiety !!
Thankyou so much Juliar / housekeeping supervisor . You saved the day and Hannah and her fiancé are so happy again!
This was on the 11th April

Date of stay: April 2022
Trip type: Travelled with family
Thank josephinejanes72
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eldorado Resort, Other at Eldorado Resort - Hotel Eldorado, responded to this reviewResponded 14 April 2022

Thank you so much for such a wonderful review, it is so nice when our team members are recognized for going above and beyond. Julian is an amazing asset to our team and your kind words have been passed along to our recognition committee. We are so glad your daughter was reunited with her priceless engagement ring and we hope to welcome your family back in the future!

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Reviewed 31 March 2022

Building Air Intake was right outside our room. We stayed there for 3 sleepless nights. I reported the noise on the 2nd day and asked for a different room, but I was ignored! Don't not recommend this resort. We won't go back.

Date of stay: March 2022
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Review collected in partnership with this hotel
Thank rafighi2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eldorado Resort, Other at Eldorado Resort - Hotel Eldorado, responded to this reviewResponded 1 April 2022

Thank you for taking the time to provide your feedback and we are very sorry that you were disturbed during your stay with us. As mentioned in our correspondence, it is always best to call the front desk directly to assist you. We hope you do have the opportunity to stay with us again and please contact us directly so we may see if there is a complimentary upgrade for you.

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Reviewed 25 February 2022

One of Kelowna's finest hotels!

One of the things that separates this hotel is its service - never merely a formality, the staff always made me feel welcome and appreciated - particular shout out to front desk manager, Veri

Room tip: Pay the extra to get amazing views of the lake (the parking lot is not so great to see)
Date of stay: February 2022
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Thank richardp806
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eldorado Resort, Other at Eldorado Resort - Hotel Eldorado, responded to this reviewResponded 25 February 2022

Thank you so much richardp806, it's a pleasure having you stay with us and we look forward to welcoming you back again soon!
Vari - Front Office Manager

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Reviewed 20 February 2022

Always love staying at this resort. It is our favourite place to stay when visiting Kelowna.
The views are stunning when you are on the Lake side of the resort. We always enjoy the hight rooms too for the view.

Date of stay: February 2022
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Review collected in partnership with this hotel
Thank Sh0gun025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eldorado Resort, Other at Eldorado Resort - Hotel Eldorado, responded to this reviewResponded 22 February 2022

Thank you for taking the time to review your experience with us, we are happy to hear we are your favourite place to stay in Kelowna Sh0gun025. We appreciate your feedback and look forward to welcoming you back again soon!

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Reviewed 17 February 2022

Was impressed again by the hot tub and pool area and lounge and service and extras we received. Was a nice warm stay! Nice internet too to do some business emails for a tiny bit. Was a nice romantic package deal! Thanks! (: Apr 13/14 am.

Date of stay: February 2022
    • Value
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Review collected in partnership with this hotel
Thank Nolan P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eldorado Resort, Other at Eldorado Resort - Hotel Eldorado, responded to this reviewResponded 22 February 2022

Thank you so much for taking the time to review your experience with us and we are happy to hear you had a great getaway. We hope to welcome you back again soon Nolan P!

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