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All reviews best westerns tower room complimentary breakfast breakfast staff great stay the ground floor the breakfast area rooms are clean front desk staff pool and hot tub stayed one night parking lot yogurt bw tubs highway pet
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Reviewed 15 February 2020

Very much enjoyed the complimentary breakfast served by Helen and Grant. Great service and good food. Nice selection including both hot and cold options. Waffle machine made nice waffles. Large eating area overlooking the pool.

Date of stay: February 2020
Trip type: Travelled on business
Thank Soonias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this reviewResponded 24 February 2020

Dear Soonias,
Thank you for your great review of our property. We're happy to see that both Grant and Helen took great care of you and you had such an enjoyable experience with our complimentary Deluxe Hot Breakfast. We look forward to welcoming you back for your next stay in Kelowna.
Warm regards,
Mathew Zurbrigg
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2020

Very good service, friendly and clean. Highly recommend. Easy access to parking and close to shopping centres. Very nice rooms, spacious, comfortable.
Would highly recommend. Very reasonably priced. No concerns with any part of stay.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank michmcfall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this reviewResponded 14 February 2020

Dear michmcfall,
Thank you for your excellent review of our property. We're truly happy to hear that you had such an enjoyable stay and look forward to welcoming you back for your next stay in Kelowna.
Kind regards,
Mathew Zurbrigg
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2020 via mobile

My husband and I both were recovering from the flu and had to revise our previous plans so we decided to go closer to home to Kelowna and spend our weekend together in the Best Western Plus Wine Country Hotel. We totally enjoyed our 3 day stay. Excellent staff and room. Quiet clean and convenient to venture out and about. The pool area is adult only from 9 to 11pm...also a nice perk. The breakfast room is cared for by a wonderful woman who diligently kept things full, fresh and clean.
Absolutely going to do it again.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank Nancy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this reviewResponded 14 February 2020

Dear N8015TKnancyc,

Thank you for your recent review. We're extremely happy to hear that you had such an enjoyable stay in Kelowna.

After reading your review, I believe you may have left the review for the incorrect Best Western Plus. The hotel site you reviewed was for the Best Western Plus Kelowna Hotel & Suites however you note that you enjoyed your stay at the Best Western Plus Wine Country which is located in West Kelowna.

If this is not the case and you did, in fact, stay with us, then we're happy to hear you had an enjoyable stay with us. If not, I'm sure the Best Western Plus Wine Country would appreciate knowing what an excellent stay you had. Please let me know how I may assist further.

Kind regards,
Mathew Zurbrigg
Assistant General Manager
Best Western Plus Kelowna Hotel & Suites
agm@bwkelowna.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2020

This was a great experience.All the staff welcomed us. We were also welcomed right away by the front desk. There was no waiting time for our room. The room was very clean and tidy.The rooms were made up everyday if you liked. The hotel is in a good location. Good for shopping. The parking lot for the hotel is easy to get in and out of. A complementary breakfast is offered. There was a very good food variety for breakfast. The breakfast staff was very welcoming and helpful as well.There was no wait when we checked out.We will come again. I would recommend this hotel.

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank collis2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this reviewResponded 12 February 2020

Dear collis2016,
Thank you for your excellent review of our property. We're happy to hear that the team created such a welcoming and enjoyable experience for you. We look forward to welcoming you back for your next stay in Kelowna.
Kind regards,
Mathew Zurbrigg
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2020

The breakfast stuff is very friendly and kept the table very clean.
I wish we have more variety in the breakfast menu, especially the hot food.
But over all, we enjoyed the stay very much. Best location!
We love Best Western Hotel.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 207CC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this reviewResponded 10 February 2020

Dear 207CC,
Thank you for your great review of our property. We're truly happy to see that you had such an enjoyable experience and look forward to welcoming you back. On our hot buffet, we currently offer two (2) daily omelet varieties, bacon, sausages, hash browns and a deluxe waffle station. As we're open to the gift of feedback, we'd would love to hear from you as to something additional you'd wish to see on our hot buffet to have made it better.
We look forward to hearing from you and to welcoming you back for your next stay in Kelowna.
Kind regards,
Mathew Zurbrigg
Assistant General Manager
agm@bwkelowna.com

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