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Reviewed 28 March 2019

booked out yesturday after 3 day stay with 9 year old daughter all was well staff was pleasent unfortunatly my daughter forgot her comforter in the bed we realised this after arriving home.phoned Zeds for followup on retreiving item and was totally disrespected.so phoned manager Melanie this morn for follow up no reply after leaving message.This is hard on my daughter..Why are they being so disrespetful Iask myself..

Date of stay: March 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Jade Deruca L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelZedKelowna, Manager at Hotel Zed Kelowna, responded to this reviewResponded 1 April 2019

Good day Jade! We are super excited to hear you were pleasantly surprised with our hotel! We have also addressed your concerns with our front desk staff and are very sorry you felt this way with how our team responded to your missing item. The blanket was tangled in with the bed sheets which we sent offsite to have washed. As soon as we were able to track down the blanket, we packaged it and it was sent through express post. I hope you received it right away. Please let us know if your are still waiting for this and we will follow up with the delivery company. We hope you'll visit us again. We really want you to experience an epic stay with us!
Have a great day!

Dominic Goyette, Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2019

So first the good part..the location is great, room albeit small was very clean, bed and pillows are supportive and comfortable. Now the bad part, this place has lots of partying, very loud post bar scene, to make matters worse the shared walls between rooms are very thin, likely standard 1/2” drywall. After the security staff dealt with the drunken parties and fights, we were awake listening to our neighbors having casual drinks, talking , laughing throughout the night literally till 6:30, in their defence they weren’t overly loud , but because the walls are so thin it was like they were sitting in the room with us. And this was a Thursday night in March . Yikes. This hotel has tons of potential, the location and style is very good, but without some strict policies on noise could easily deteriorate into a dive. @hotelzed suggest you post some notices and tell people that there is quiet time after 11:30 ish..maybe use the language like: “if your planning on partying tonight make sure you drink to excess so your passed out by 11:30-our quiet time” or something like that, and enforce it, maybe consider raising the rack rate $10 or $20 might help push the riff raft to a cheap hostel. Like I said, the potential for both a really successful or epic failure with this hotel... but for now I recommend looking elsewhere until they put some noise policies in place. Btw, the ear plugs are not enough to block out people laughing and yelling with 1/2” drywall as a separation, oh and maybe consider putting in coffee makers in rooms . Cheers

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Donsheila2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelZedKelowna, General Manager at Hotel Zed Kelowna, responded to this reviewResponded 27 March 2019

Hi Donshella2015,

Thank you for taking the time to post a review. We are happy to hear you loved our location. We are located right downtown across from the beach, restaurants, shops and nightclubs. I'm so sorry to hear you did not enjoy a quiet night. We do have security on through the night and a front desk clerk on 24/7 to assist with noise during quiet times. I'm sorry these weren't addressed during your stay. I would love to follow up with you to find out what happened and how we can make this right for you. We would love for you to give our hotel another try as we know this was a one off and we will make sure your next stay is perfect!

Kind Regards,
Mel Atkins
General Manager

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Reviewed 19 March 2019

I really had no complaints except that the walls are very thin. I could hear the people on both sides of my room. Also right near a night club. I used my visa debit card to book the room online but was billed an extra $200 refundable deposit because it was not a "credit card" This would have been nice to know in advance.

Room tip: Small room and a little noisy. Could not imagine sleeping at night on a high volume day.
Date of stay: March 2019
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Passenger18761222227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelZedKelowna, Guest Services at Hotel Zed Kelowna, responded to this reviewResponded 20 March 2019

Hello Passenger18761222227,

Thank you for taking the time to review your stay with us. We really appreciate the feedback!
Our location is one of the best in town, surrounded by all the action with the lake on our doorstep and all the best shopping and restaurants down the street! That can unfortunately come with 'downtown noise' and we're sorry if that disturbed you.
Our policies for credit cards and debit cards are standard across most hotel chains.
We're pleased you found your stay adequate and hope to see you again soon, and hopefully change that 3 to a 5 star review!

Have a fantastic day!
Best Regards,
Michelle, Guest Services

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Reviewed 16 February 2019

This is a fun place to stay. It's funky, has great amenities and really friendly staff. Makes you feel like you're on vacation and is definitely a great choice for college-aged travellers. The downside is the lights outside the room shine into the rooms at night. Everything else is pretty great. Can't beat the location for the price. Definitely my go-to place to stay on budget in Kelowna.

Date of stay: July 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank danielgS3583RA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie A, General Manager at Hotel Zed Kelowna, responded to this reviewResponded 16 February 2019

Thank you for your review Daniel G! We are extatic that you have chosen our hotel as your go to on your visits to Kelowna! We are happy to bring the vacation feel to your next stay. Let us know what we can do to make your next stay even better than your last one! We look forward to your next visit. Have a great day!

Dominic Goyette, Assistant Manager

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Reviewed 14 February 2019

Great memories, amazing staff, clean, close to all the little things you want like lots of food choices in walking distance. I was there in middle of winter so close to the lake was not something I took advantage of.

Room tip: The rooms are 5 star RETRO not tech. Only the TV, cable is modern tech which I appreciate.
Date of stay: February 2019
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Trail03043060148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie A, General Manager at Hotel Zed Kelowna, responded to this reviewResponded 15 February 2019

Good day Trail! I will be sure to share your amazing review with our team. Our team is passionate about making everyone's stay a memorable one, even in the middle of winter! We would be delighted to host you again. See you soon.
Dominic Goyette, Assistant manager

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