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All reviews the river restaurant next door hash browns bbq area bagels separate bedroom indoor pool south thompson river breakfast room quiet location price point lounge area road trip the room was nice easy access pleasant stay stayed one night
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Reviewed 26 September 2012

Drove from Banff to Kamloops. Had made the reservation based upon Trip Advisor info. Arrived at about 6PM (so we thought) and found one car in the parking lot. Oh! Did I make a mistake? Assigned a room on the 1st floor; asked for a room on the 2nd or 3rd floor; No; all booked; funny. Room was clean and comfortable.Turns out that that the Rocky Mountaineer train books the motel and was the reason for the unavailable rooms. Went next door for dinner to "Storms On The River" at 6:30PM (so we thought) and found out that it was only 5:30PM - had passed over to Pacific Daylight Time. Free WiFi out on the lawn after dinner. Great view of the river and the river traffic. Complimentary breakfast in the morning was very good - eggs, sausage, juice, toast, milk, coffee, etc. We ate at about 7:15AM and the train people had eaten earlier; the breakfast area was small, but tables were available outside, if needed. We enjoyed our stay and would stay here again if we are in Kamloops.

  • Stayed: August 2012, travelled as a couple
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Thank Joseph T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2012

Overall, this was a good value place to stay during a road trip.

On the plus side, the place was clean and the staff were very helpful and friendly.

On the minus side, the room had a slight odour to it, like it perhaps used to be a smoker's room, or perhaps it was a little musty.

On balance, I would stay there again because you get what you pay for and this was a good value stop-over on the way to Vancouver.

  • Stayed: September 2012, travelled solo
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Thank Peter_S_Hunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riverlandinn, Operations Manager at Riverland Inn & Suites, responded to this reviewResponded 25 January 2013

Dear Peter_S_Hunt,

Please accept my sincere apology for the inconvenience and negative impression you may have had with our facilities and services. We assure you that your comments has been reviewed by our team and taken actions accordingly. We are a 100% non-smoking property. If you experience any such issues during your future stays with us,Please advise the Front Desk and We will ensure that you have a comfortable stay with us.
we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely
Pratik Giri

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2012

We stayed here overnight while journeying on the Rocky Mountaineer. At first glance it looked a bit like a bunker but the rooms were very comfortable and clean and a good size. Everything worked and there was all the facilities we needed overnight. The staff were in the car park to greet us and to direct us to our rooms and were very helpful. It was just on the outskirts of Kamloops so was very quiet. It is situated on the river and we had a lovely view. Next door is a nice restaurant on the river where we had a lovely meal and it was very relaxing. On the whole we were pleasantly surprised. it is fine for a short stay.

  • Stayed: September 2012, travelled with friends
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Thank honeysusie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riverlandinn, Operations Manager at Riverland Inn & Suites, responded to this reviewResponded 25 January 2013

Dear honeysusie,

We are very pleased to know that you had a wonderful stay with us and were satisfied with the service of our staffs and amenities that we provided. A positive review from our satisfied guest always motivates us to improve our level of service. Thank you so much and we hope you will be kind enough to allow us to serve you again in near future.

Sincerely,
Pratik Giri

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2012

This stop was a surprise after booking the trip on the Rocky Mountaineer. We did not know where we were staying until the Riverland was identified once we arrived in Calgary.

After a long day on the train (8 am to 8 pm) we arrived by bus at the Riverland and found a very small lobby, only an outside entrance to our room and no restaurant as part of the hotel.

The Mountaineer company had made things simple by providing room keys before hand so we did not have to deal with the lobby staff except to find out directions to the closest restaurant as we were quite a ways from the down town area and local facilities.

Our first stop was the only restaurant within walking distance and close to the Inn, Storms. They have a captive audience as most of us were from the Mountaineer train, no transportation, and too late to go anywhere else. Our crowd filled it up quickly with few locals to be found. The service was average, the food poor, the prices very high ($13.50 + for a cheese burger and fries), and the only good point was the patio which we did not take advantage of as it was dark.

The Riverland does offer a continental breakfast but we were gone to early to try it.

Our room was adequate, the Riverland had just been upgraded to Silver leaf by Mountaineer (but from our other locations did not deserve it due to location and lack of facilities), the balcony door lock did not work (managed to lock by playing with it and using a bar).

The saving grace was the view from our balcony (of green grass and the river) as the sun rose and we packed to get back on the train.

If we return to Kamloops I will do more research as there must be better hotels in the area and much closer to down town.

If you stay here transportation is a very important issue as it is quite a walk from anywhere else and a better restaurant is a must.

Room Tip: Not sure, they all have outside entrances??
  • Stayed: September 2012, travelled as a couple
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Thank BigBlue01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riverlandinn, Operations Manager at Riverland Inn & Suites, responded to this reviewResponded 25 January 2013

Dear BigBlue01,

Thank you for your feedback about your stay with us in Riverland Inn. We are sorry that you were not as enthused about some aspects of your stay. We will review your feedback with a view to making adjustments where possible. We will also relay you comment to the restaurant. Thank you again for your review.

Regards,
Pratik Giri

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2012

I wouldn't recommend this for a long term stay but for a night or two you can't really get much better than the Riverland Inn. We stayed here a night on our way between Jasper AB and Vancouver. Great location on the river but not within comfortable walking distance to downtown - thankfully we had a car. Staff was very friendly and the included breakfast was quite good for the price of the hotel. Rooms were clean and featured a flat screen TV. Beds left something to be desired but you not terrible.

  • Stayed: August 2012, travelled as a couple
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Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riverlandinn, Operations Manager at Riverland Inn & Suites, responded to this reviewResponded 14 November 2012

Dear Ian M,

Thank you for the review about your recent stay with us. I am very pleased to know that you were very satisfied with our guest services staff, as well as our location. We are very pleased to know that our facilities met all of your needs and look forward to having you stay with us again soon.

Regards,

Pratik Giri
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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