We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (323)
Filter reviews
323 results
Traveller rating
86
129
70
25
13
Traveller type
Time of year
LanguageAll languages
More languages
86
129
70
25
13
Show reviews that mention
All reviews spg member the air conditioning hotel restaurant night's sleep comfortable stay room was spacious one night stay long drive highway desk dryer shampoo plugs coast
Filter
Updating list...
2 - 7 of 323 reviews
Reviewed 5 October 2018

We stayed at this Sheraton one night during a Rocky Mountaineer train trip. It was dramatically different from the other hotels used during this journey (inferior to). The bathroom was clean and appeared to have been updated somewhat, but the sink and the toilet were very low for a person of average height. The carpet seemed almost greasy; long past it’s replacement date. I can’t recommend this hotel until it has a makeover.

Stayed: September 2018, travelled as a couple
Thank Janet L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maike M, General Manager at Four Points by Sheraton Kamloops, responded to this reviewResponded 7 October 2018

Dear Janet L;

Thank you for taking the time to provide us with your feedback from your most recent overnight stay. We are sorry we did not meet your expectations. From your description it sounds you were in one of our accessible rooms with theblower sink counter. We apologize as all our other rooms have regular height counters. We furthermore have shared your informed with the appropriate staff for the cleanliness issues such as the carpet to ensure it gets taken care off. We are looking for what Marriott has for plans in regards to renovations in the near future of the hotel.
Thank you again and have a wonderful day,
Maike M, GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018 via mobile

Nicely furnished but a long way out of town. Another extremely annoying thing with this hotel for its size is just one lift and it’s extremely slow. The room was adequate and clean. Bathroom was nicely set out. Luckily it was only a transit hotel in6pm out 7am

Stayed: September 2018, travelled as a couple
Thank IanFursie358
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2018

First, this was booked through Rocky Mountaineer which claims 4 or 5 star hotels throughout the say. This is NEITHER a 4 or 5 star hotel. Staff was nice and lobby was clean. The room was small and the bathroom closet like. The carpet was dirty. The office chair set at the desk was torn and badly worn. Out or order was: ice machine, fitness center, pool. Low end coffee pot with plastic cups and had to ask for coffee. Automated wake up service didn't work. The bed was very comfortable. For a 100 bucks it is fine. I expected better from Rocky Mountaineer.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Larry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maike M, General Manager at Four Points by Sheraton Kamloops, responded to this reviewResponded 4 October 2018

Dear Larry W,

Thank you for taking time to provide us with your feedback. We are very sorry that as a Rocky Mountain accommodation partner our hotel let you down. We appreciate all our guests feedback such as yours as it helps us be better at what we do and who we are.
We are very sorry our housekeeping and guest services let you down. We have sat down with the departments to ensure they are aware of the issues and can rectify them. We are also very much looking forward to starting renovations that Marriott has in the pipeline for us.
Again my apologies that we dropped the ball on your stay.
Thank you and have a delightful day.
Maike M, GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018 via mobile

Rooms were large and clean, beds comfortable. There was a coffee machine and paper cups, although there was no milk. We used the pool facilities, which were ok.
The shower was good and plenty of shower gel and shampoo etc.
Didn’t speak much with the staff so can’t comment on this.
Fine for a couple of nights.

Stayed: October 2018, travelled as a couple
Thank clairey-ha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2018

Rooms was fine apart from previous guests items left in bathroom . no kettle no cups no tea ... was rom checked by house keeping ?
Asked at reception for all of the above and went for a walk . On return no sign of kettle called room service no kettle offered coffee explained what we wanted again and it arrived . At check out spotted a coffee machine for guests in reception .... I wish they had been pointed out /

  • Stayed: September 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Clive A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maike M, General Manager at Four Points by Sheraton Kamloops, responded to this reviewResponded 4 October 2018

Dear Clive A,

Thank you for taking the time to provide us with your feedback of your most recent stay.
I am very sorry that our housekeeping standards and front desk delivery standards fell short of your expectations. We take great pride in our services and what we do and we dropped the ball.
We have sat down with the corresponding departments and reminded them of the our high level of cleanliness and immediate guest services.
Again my apologies that we werent able to provide you with excellent and outstanding customer service.
Have a wonderful day
Maike M, GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews