I thought that the spa itself was quite nice. The finishes and the location of being right in the hot springs was lovely. However, the rest was a bit of a disappointment. The facial was literally the worst I've ever had. It was just totally lackluster. I believe that it was supposed to 50 minutes (although I noticed that it started 5 minutes late and ended a couple of minutes early). I don't know what products were used, but I assume that it was a cleanser, moisturizer, then face mask. The time that it takes to apply those 3 products is quite low. In most facials, the rest of the time is filled with something like a light shoulder or scalp massage, or pore extractions, or something. In this case, there was a short hand massage, but otherwise I was just left alone in the bed. I don't know if this is their standard procedure, or if the esthetician I had was just tired that day and didn't feel like working?? At any rate, a disappointing experience.