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“Wonderful Experience”

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Fairmont Jasper Park Lodge
Ranked #7 of 17 Hotels in Jasper
GreenLeadersSilver level
Reviewed 30 October 2015

Jasper Park Lodge was a great place to stay for my recent trip to Jasper. The grounds are beautiful with lots of areas to explore. The staff were all very helpful and friendly, the food was amazing and there spa was wonderful! I would recommend the Fairmont Jasper Park Lodge as a great place to stay. I found it really great that they had many shuttles available to take me into town or pick me up directly from the hotel for some of the tours I wanted to go on. Town wasn't in walking distance of the hotel but if you don't come to the hotel with a vehicle there are shuttles available to drop you and pick you up from town. My trip was very memorable and I'm already thinking of going back next year!

  • Stayed: October 2015, travelled solo
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Review collected in partnership with Fairmont Hotels & Resorts
1  Thank G1928IQlaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this reviewResponded 2 November 2015

Dear G1928lQlaj,

Thank you for sharing such a wonderful review of your recent stay with us! I am thrilled to read that your stay here was so memorable; we take great pride in turning moments into memories through our friendly and helpful staff. I am also happy to read that you were able to take advantage of our shuttles to explore the town and surrounding area. I look forward in welcoming you back at your next visit.

Sincerely,
Ken Hall
General Manager
Fairmont Jasper Park Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,524 - 1,528 of 4,209 reviews

Reviewed 30 October 2015

The Fairmont JPL is a wonderful place to stay. From the outstanding service to the views and amenities you just can't go wrong. The jr suite we stayed in had been renovated and was all that we could have hoped for. Loved having a wood burning fire to take the chill out of the Autumn air. We would definitely stay again! You do pay more to stay at JPL but it's worth it.

  • Stayed: October 2015, travelled as a couple
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Review collected in partnership with Fairmont Hotels & Resorts
1  Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this reviewResponded 2 November 2015

Dear Karen H,

Thank you for such a wonderful review of your recent stay with us! I am thrilled to read that you were able to experience one of our newly renovated rooms; we are very excited about the changes. I would like to thank you as well for such wonderful compliments regarding our staff. I look forward to welcoming you back in the near future.

Sincerely,
Ken Hall
General Manager
Fairmont Jasper Park Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2015

we stayed for 3 nights, as part of the Fall Seniors Getaway. So, its a bit different than booking on own and doing your own thing, but the property is really unique. Its got a ton of history to it. Service in all departments was impeccable. Food was outstanding. The chalets have a very calm, relaxing, and serene atmosphere. Beds are good. The pool and gym are great. Love the steam room. I think its a great place to get away from it all for awhile. I think it could be pretty pricey.

  • Stayed: October 2015, travelled on business
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1  Thank rocketman000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this reviewResponded 2 November 2015

Dear rocketman000,

Thank you for sharing your recent experience with us at Fairmont Jasper Park Lodge. I am thrilled to read that you enjoyed your time with us at the Fall Seniors Getaway! I would also like to thank you for your compliments regarding our staff and dining. Providing engaging, sincere, personalized service is one of the ways our staff are turning moments into memories for guests such as yourself. I look forward to welcoming you back in the near future.

Sincerely,
Ken Hall
General Manager
Fairmont Jasper Park Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2015

The mistake was that we thought this place would be a very nice place because it was a Fairmont. Boy, were we wrong. It started off with them giving us the wrong room. When we went to the front desk they would not acknowledge that they had made a mistake. We talked to at least 3 different people including the manager. Funny thing is I had the email from them showing our reservation and the type of room we had reserved. They didn't have that type of room to give us. Found a bug in the bed, which my husband took to the front desk, the food at the restaurant was terrible. I didn't know prime rib could be sliced that thin. We were celebrating our 40th anniversary and we were to spend 2 nights. We left the next day for Lake Louise. One night was one too many. They are not like any Fairmont we ever stayed in. My recommendation is if you go to Jasper do not stay here.

  • Stayed: August 2015, travelled as a couple
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2  Thank jamessV3361BT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this reviewResponded 2 November 2015

Dear jamessV3361BT,
Thank you for providing us with your constructive feedback. I am truly disappointed to read we did not meet your expectations. Please accept my most sincere apologies you felt your concerns were not acknowledged. We are not perfect and when our guests are faced with challenges, it is more than resolving the problem, our goal is to restore confidence. The confidence that you can come to any of our dedicated staff with an issue and know it will be taken care of. We failed to do this and for that, I am deeply sorry. The Fairmont brand is renowned for its warm, engaging service and I am sorry you did not find this. I hope to get the chance to welcome you back in the near future for a more positive and enjoyable stay.
Sincerely,
Ken Hall
General Manager

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Reviewed 29 October 2015

I have stayed here many times in the past 20 years. What I noticed this time is that my beloved JPL is getting more and more tired. The rooms are quaint and rustic yes....but also old and dilapidated.

  • Stayed: October 2015, travelled as a couple
    • Value
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    • Rooms
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Review collected in partnership with Fairmont Hotels & Resorts
1  Thank Lucy000000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this reviewResponded 2 November 2015

Dear Lucy000000,

Thank you for your review of your recent stay with us. It brings me great pleasure to inform you that we are currently going through a number of renovations. We hope to welcome you back when they are completed!

Sincerely,
Ken Hall
General Manager
Fairmont Jasper Park Lodge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Jasper Park Lodge

Address: 1 Old Lodge Road Jasper, Jasper, Jasper National Park, Alberta T0E 1E0, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Jasper National Park > Jasper
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Jasper
#4 Business Hotel in Jasper
Price Range: €142 - €344 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Jasper Park Lodge 4*
Number of rooms: 446
Official Description (provided by the hotel):
Situated in Alberta's magnificent Jasper National Park, a UNESCO World Heritage Site, the iconic Fairmont Jasper Park Lodge resort invites you to experience our Great Canadian Lodge, surrounded by nature and abundant wildlife. Fairmont Jasper Park Lodge is a 700 acre year-round luxury mountain resort which wraps around the shores of pristine Lac Beauvert and Canada's #1 Golf Resort Course. The resort's charming village of cedar chalets and Luxury Signature Cabins, all connected by picturesque paths, offer guests unique access to explore the natural environment surrounding the resort. ... more   less 
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Also Known As:
Fairmont Jasper Park Hotel Jasper
Jasper Park Lodge
Fairmont Jasper Park Lodge Jasper
Jasper Fairmont

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