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Hampton Inn and Suites by Hilton Edmonton/West
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Reviews (1,110)
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738
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All reviewskiddie poolgreat hotelhot tubcomplimentary breakfastthe breakfast areabreakfast staffrooms were very cleanhot itemsminute driveyogurtfront desk staffedmonton westanthony hendaydefinitely stay here againa great staywould highly recommend this hotelwest end
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18 - 23 of 1,110 reviews
Reviewed 9 March 2018

After doing plenty of research we chose this hotel based on the separate children's splash pool, and were disappointed to find that the "mushroom" water feature was not working for all 3 days we stayed. We had troubles regulating our room temperature, and our safe didn't work. Housekeeping was good as our room was very tidy, and the front desk staff was friendly, however when our concerns about the pool features and room temperature were brought to their attention we were told that there was nothing they could do. Although our stay was okay, we will likely choose an alternate hotel for our next family weekend.

  • Stayed: March 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank kelseyleah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JordanMajeau, General Manager at Hampton Inn and Suites by Hilton Edmonton/West, responded to this reviewResponded 10 March 2018

Dear valued gest

Thank you for taking some time to provide the online travel community with a review of your experience. We do apologize that the mushroom feature in the kid's pool was not in operation over the course of your visit. We are working with our contractors to restore it so that it can be enjoyed by future guests. We are happy that you enjoyed connecting with our front desk and housekeeping team and we hope our service culture is worth giving us another opportunity to serve you in the future. If there is anything else we can do to make it right, please feel free to give me us a call directly. Have a great day!

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Reviewed 24 February 2018 via mobile

Excellent check in rajhbir was fast and super friendly. Madel always there to assist us on every need specially towels when too much people in the pool. Thanks Madel for an awesome service. We will be back for sure. Hamptons should be proud of having you!

Stayed: February 2018, travelled with friends
Thank Alloi V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JordanMajeau, General Manager at Hampton Inn and Suites by Hilton Edmonton/West, responded to this reviewResponded 27 February 2018

Hello and thank you for taking the time to write a review of your experience with us. We are so pleased to see that you had a great experience with us while your home was under renovations. We completely agree that both Rajbir and Madel are fantastic individuals and we're very proud to have them on our team. We really enjoyed being your home away from home and we hope to see you back soon. Don't be a stranger!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2018

I would stay here again. The staff were friendly; the rooms were clean; there was a good (free) breakfast with some hot dishes available, waffles, and continental. I booked online and received a discount for the room....far cheaper than booking direct. No complaints with this place.

Stayed: October 2017, travelled as a couple
1  Thank Sage B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JordanMajeau, General Manager at Hampton Inn and Suites by Hilton Edmonton/West, responded to this reviewResponded 6 February 2018

Good day Sage!

I'm so glad you would like to stay again! We'd love to serve you again in the near future. Take care and we hope to see you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2018

All the staff - front desk, breakfast, house cleaning, management and all other staff are fabulous. Have stayed here 3 times in the last 6 months and will stay no where else. They go above and beyond to make you feel at home and comfortable.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank dianekE2598EH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JordanMajeau, General Manager at Hampton Inn and Suites by Hilton Edmonton/West, responded to this reviewResponded 31 January 2018

Good day Diane!

The team and I would like to say thank you for the very kind words. We're so pleased we've been home away from home for you these last 6 months. We appreciate your support and are committed to ensuring your faith in us is always justified! Thank you once again and we look forward to seeing you soon! Take care!

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Reviewed 22 January 2018

We really enjoyed our stay in this hotel. The hotel was clean, the staff were friendly and the free breakfast was good too! We didn’t know until we checked into our hotel that we were upgraded to a suite as well which we really liked and appreciated. We will definetly stay at this hotel again!

Room Tip: We stayed on 5th floor which was very quite
Stayed: January 2018, travelled as a couple
Thank glennl112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JordanMajeau, General Manager at Hampton Inn and Suites by Hilton Edmonton/West, responded to this reviewResponded 24 January 2018

Good day Glenn!

We are so pleased to see that you enjoyed your stay with us. Our team loves delivering unexpected surprises and we're encouraged to see that you appreciated the one you received. Thank you for choosing us and we hope to see you back in the near future. Take care!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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