Read great reviews and my expectation was high; thought it would be good to a place close by.
Service, awful. Barely got acknowledged when we came in and it seemed like we were in intruding while the server was working. We got pointed to a table then five minutes later given menu taken from an occupied table so not cleaned off or anything. Barely five minutes went by and we were asked for our selection by the other staff member especially if we wanted appetizers. The menu was six pages or so and we were taking our time to peruse the options, we weren't even asked drinks. The first server came five minutes later to take our order, OMG. Then she realized we didn't have drinks so thought to get us water, no tea? So unusual for Asian venue not even to ask/offer.
We closed our menu when we were ready and waited. Again, we were asked if we wanted appetizers. After numerous vietnamese ventures with salad rolls and the sparse amount of shrimp or other meat filling, there was no way I wanted to be paying for something I wasn't getting.
We ordered beef satay noodle soup, a Cambodian style noodle soup with rice noodle and was suppose to come with variety of seafood such as shrimp, lobster claw, scallop and squid and shared papaya salad with shrimp, and Vietnamese coffee and bean/jelly/coconut milk drinks. We were asked if we wanted our drinks first or after the meal, we wanted them first so she would bring them first.
Got our salad which was tasty with thinly sliced shrimp layers (OMG!) but such a small size for the cost, nearly double the soups, sauce was best of all the places we've tried. Beef satay not spicy at all, the Cambodian seafood soup was the major disappointment; soup base not so fresh, one Pollock strip instead of lobster cut in half, 3 shrimps, 2 mini shrivelled scallop, 2 hard squid strips, small lime pieces offered so not enough to accent the broth. Got our drinks when we were half way through our soup, my drink was warm even though there were excessive amount of ice chunks, first time I've had warm three bean jelly drink.
Won't be going back; the burning incense started a headache, the service not great nor the food and bang for your buck not at all, plus you can hear everyone's conversation and parking is limited and lot itself is hard to maneuver in.