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All reviews whyte avenue second cup wine tasting great location valet parking old strathcona irish pub fringe festival night life within walking distance complimentary breakfast valet service excellent hotel great place to stay would stay again rooms are clean nice stay
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Reviewed 13 March 2018

Great stay. Clean modern rooms. Close to great food and great shopping. Love the walk in shower, and the extra space in the room. Romantic hotel, perfect for couples. I highly recommend for anyone who is looking for a romantic interlude.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jess C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dawn L, General Manager at Varscona Hotel on Whyte, responded to this reviewResponded 14 March 2018

Thank you very much for your feedback. I am so glad that you had a wonderful visit and appreciated the walk in shower and spacious suites. I hope you will return again soon.

Sincerely,

Josh Solomon
Operations Manager
Varscona Hotel on Whyte

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2018

A great hotel to stay when visiting White Avenue. It is central to all the restaurants and shops. The hotel is very clean and the front desk staff are awesome as are the cleaning staff. It was very nice that they offer the wine tasting late afternoon and the breakfast in the morning.

Date of stay: March 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank J G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dawn L, General Manager at Varscona Hotel on Whyte, responded to this reviewResponded 14 March 2018

Thank you very much for your review. We are so pleased you had a wonderful visit and appreciated the clean facilities, as well as our breakfast and wine tasting. We hope you will stay again soon.

Sincerely,

Josh Solomon
Operations Manager
Varscona Hotel on Whyte

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2018

Such a run-around having to call back to talk to various people to confirm a contradictory posted refund policy. It could have been a significant service moment and a simple decision to honour their error, but the resulting 'blame game' and inability to offer responsible customer service fell short.

Date of stay: March 2018
  • Trip type: Travelled with friends
    • Service
1  Thank Colleen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dawn L, General Manager at Varscona Hotel on Whyte, responded to this reviewResponded 14 March 2018

I apologize for the inconvenience in our communication. I would like to speak with you more about this in order to pinpoint where communication broke down. If you wish to do so, please contact me directly. I hope to hear from you soon.

Sincerely,

Josh Solomon
Operations Manager
Varscona Hotel on Whyte

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2018 via mobile

My wife stayed here on business. She accidentally forgot two dresses in the closet after check out. Even thought calling minutes after check out they claimed to not see them, and management refused to reimburse her in any way. Terrible people. Please do t stay here.

Date of stay: March 2018
Trip type: Travelled on business
Thank Jon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dawn L, General Manager at Varscona Hotel on Whyte, responded to this reviewResponded 14 March 2018

I apologize for the inconvenience you experienced after your check out. After speaking to your wife, we are so glad that we resolved this situation and will use this a learning tool to offer more prompt communication in situations like these. I am glad that we were able to repair our relationship and look forward to your return.

Sincerely,

Josh Solomon
Operations Manager
Varscona Hotel on Whyte

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2018

An otherwise pleasant stay completely destroyed by dishonest staff. I stayed one night as a guest with a large corporate booking. I unfortunately left 2 dresses hanging in the closet when I checked out. Upon arriving home and unpacking, I called the hotel right away. They promised to check with housekeeping and call me back. No one did. I called again 3 times, same story. Finally get a call back 5 days later telling me they didn't find them, nothing they can do. I call again to speak to a manager. Am rudely hung up on then called back and connected with a most unhelpful Housekeeping Executive. Beyond disappointed in this service and hope our corporate bookings will never use this hotel and its facilities again.

Date of stay: March 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Ginny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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