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“Booked Full”

Apex Massage Therapy
Ranked #22 of 98 Spas & Wellness in Calgary
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Owner description: Apex Massage Therapy Ltd is a group of well-educated massage therapists who care about their clients.Established in 1994, our team of Registered Massage Therapists are available 7 days a week to offer therapeutic, pregnancy, sports or couples massage.
Reviewed 21 November 2014

I submitted for a massage on Thursday morning for a Saturday massage.

The website promotes being able to get in "We guarantee same day appointments when you call prior to 10:00am weekdays. When you have pain, you don’t want to wait. When you’re busy you don’t want to be told the only available appointment is at 2:00pm on a Monday"

Now for two days notice I thought I could get in however when I called on Friday they were completely booked up for the entire weekend. The lady didn't even look to see if me appointment was made. I had to specifically ask 3 times. and was given no other option to book.

If you are booked full, you should call the client right away to book at another time!

Usually love this place.... not sure now.....

Date of experience: November 2014
1  Thank Nicole G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 21 reviews

Reviewed 23 February 2014

The new space is amazing. This place is conveniently located, clean and nice. I would give it a MUCH higher rating if they fixed 2 issues: SOUNDS! You hear people in the waiting room and conversations in adjoining rooms. And the MUSIC is dreadful. Both times I visited (with different therapists) the music was emo indie. Not only was it depressing, but obnoxious. Please, please, play spa music or at least something without vocals. Everyone's music tastes are different, it would be smart to play it safe with traditional spa music. All I could focus on during both massages were the noises I was hearing and the horrible music - NOT RELAXING.

Date of experience: February 2014
5  Thank Ttttttthhhh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2014

I had my first appointment at Apex last week and liked the atmosphere of the spa, the friendly reception and the prices. I also loved that they displayed a sign that explains how they do not expect tips and it is the clients sole discretion to do so.
However, the room I had my massage in was very brightly lit up because the blinds on the large window let in far too much sunlight ( I don't like to feel like Im on display laying naked on the table). Also, there was no mirror in the room to primp after the massage.
I had scheduled a 1 hour massage and after waiting on the table for almost 10 minutes after undressing my RMT then started my massage almost 10 minutes late and finished at the scheduled end time. I would have expected the massage to last a whole hour. She was very friendly though and I felt at ease, even though half way through she seemed preoccupied with something for several minutes...I have no idea what, but you can tell when only one hand is massaging and strangely.
Im sorry for the poor review, as everyone was very friendly, but I think a few things could have been better.
I think I may go back again because the prices are great and the atmosphere and people were nice but ,maybe Ill request a better room and different RMT.

Date of experience: February 2014
4  Thank Amanda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2014

My husband and I have been going to Apex since they were located in Kensington. We always have been very pleased with the service. Since they moved to the new location, I would say we are planning to go there for a very long time. Firstly, there is free street parking at the new location which is a huge improvement. Secondly, the staff (everyone of them) are just absolutely fantastic. Our favourite therapists - Stefan, Carla, Laura (and many others) are excellent in giving us a great massage. More importantly, they listen. They would ask every time what areas are bothering us and target on those specific areas instead of just giving us a generic massage. They would even give us suggestions on what exercises to do at home. In our opinion, they are much better than other more expensive spa. The problem is they get booked up quite quickly so we always have to book well in advance! :0)

Date of experience: January 2014
1  Thank Mark_and_Rayto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 30 October 2013

Beautiful place, nice setting, would recommend to friends for sure.
Personal preferences:
#1 - Mirror set up in each room would be nice for grooming, making sure myself walking out of the room and "looking right" after treatment : ]
#2 - Meditation music is a must.
My concern:
Therapists use of smart phone - I would recommended each therapists should NOT having their phone with them in the room with customer during each therapy since the camera use is a very serious concern now a day!

Date of experience: October 2013
4  Thank irene20131029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ApexMassageTherapy, Manager at Apex Massage Therapy, responded to this reviewResponded 1 November 2013

Hi Irene,
Thanks for your feedback - it's a great opportunity for us to reflect and learn and grow.

We will be moving ahead with both your ideas!

We have a great team and we're happy you enjoyed the new clinic space and your treatment.

We have ordered new mirrors and will be reminding staff about client comfort concerns with using smartphones vs. using a camera-free device like an iPod.

Look forward to seeing you in the clinic again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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