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“Rude staff”
Review of Poppy Brasserie

Poppy Brasserie
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Ranked #11 of 37 Restaurants in Lake Louise
Certificate of Excellence
Price range: US$14 - US$37
Cuisines: Canadian
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Restaurant details
Good for: Child-friendly
Dining options: Breakfast, Reservations
Description: Hoping you can please help update this online Mona. I just made a small tweak to the last paragraph. Final version here: Start your day off right with a hearty breakfast at our casual family restaurant. Fuel up for your mountain adventure with a delicious, gourmet buffet breakfast prepared daily. Indulge in the outstanding assortment of buffet breakfast items or enjoy the classics from our a la carte menu, all while admiring awe-inspiring views of Lake Louise and the surrounding mountains. Take a break for lunch to relax on the patio, while soaking in the sunshine. Soulful soups, salads and sandwiches are best enjoyed here. After your mountain adventure, savour French-Canadian Brasserie-style food while admiring the sun set. Our talented chefs combine locally sourced Canadian ingredients with French cooking techniques to create dishes rich in flavour. Steeped in history, culture and flavour, this is some of the finest French-Canadian cooking you can taste outside of Quebec.
Reviewed 4 August 2017 via mobile

Beautifully set restaurant with good food that is missing some professionalism when it comes to service. It takes a few unfriendly hostesses and a rude waitress's assistant (Carlie) to make what should've been a beautiful dining experience less than pleasant. Hoping to come back and experience an improvement.

Thank Jenny236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, On behalf of the Food & Beverage Management team at Poppy Brasserie, responded to this reviewResponded 10 August 2017

Dear Jenny236,

Thank you for taking the time to review the Poppy Brasserie and thank you for choosing to dine with us. We review all comments both positive and constructive to ensure that we are exceeding our guests expectations.
It is lovely to read that you enjoyed the food and restaurant itself but we are extremely disappointed to read about the colleagues and their poor attitude that you encountered. We are here to provide friendly, accommodating service and we apologize that you did not receive that. We do hope you are able to return so we can show you the true meaning of Fairmont service.
Thank you fro your rating and review. We hope to see you back soon.

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Reviews (374)
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20 - 24 of 374 reviews

Reviewed 2 August 2017 via mobile

We had a fantastic time !! Thank you Rachel and Dyllan for such an amazing experience!! Very professional, knowledgable and friendly.
Thanks again you made our vacation!!

Nancy

Thank Nancy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, On behalf of the Poppy Brasserie team at Poppy Brasserie, responded to this reviewResponded 2 August 2017

Dear Nancy M,

Thank you for taking the time to review the Poppy Brasserie and thank you for choosing to dine with us.
It is nice to read about your fabulous experience with us and the fabulous service that you received from Rachel and Dyllan. We will be sure to pass on your kind words to them and the rest of our team.

Thank you again for the review and rating. We do hope you get the chance to return again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2017

I can't fault the food but I have no particular memory about the food. I often review later during my travel time, so those gave me a good taste and memories I will cherish for longer time and the restaurant will pop up in my mind. We were longing to have dinner in the hotel before we arrive because we know that it will be difficult to book a seat. I assume that the food might be hard to forget just like the experience living in the hotel and It was not. My memory now left with a very excellent service and good food that I can't complain but also nothing special. The very vivid memory was that we were sitting near the door and the cold night wind kept blowing to us whenever the waiter or waitress passing through it.

    • Value
    • Service
    • Food
Thank Frank N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, On behalf of the Poppy Brasserie team at Poppy Brasserie, responded to this reviewResponded 31 July 2017

Dear Frank N,

Thank you for taking the time to review the Poppy Brasserie and thank you for choosing to dine with us.
We are glad that you left the Fairmont Chateau Lake Louise with great memories and we hope that those memories bring you back again some day!

Thank you again for the rating and review. We hope to see you back again soon!

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Reviewed 24 July 2017

I had the breakfast buffet. The omelette chief was not that good and toppings were limited. They didn't have pineapples, strawberries, papayas or mangos which are my preferred fruits. They didn't have a cereal that I wanted. Coffee was good but service was slow. Not worth the money.

Thank Nothomemuch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, On behalf of the Food & Beverage Management team at Poppy Brasserie, responded to this reviewResponded 26 July 2017

Dear Nothomemuch,

Thank you for taking the time to review the Poppy Brasserie and thank you for choosing to dine with us. We review all comments both positive and constructive to ensure that we are exceeding our guests expectations.
We are disappointed to read about your breakfast experience and apologize that it fell short of expectations. We provide fruit that is in season and most accessible to us. There are times when it is difficult to bring in more "exotic" fruit due to our location. We have shared your comments with our Executive Chef to follow up with the omelette chef and to see if any of our suppliers can supply us with any of the fruit you mentioned.

Thank you again for your review and rating. We hope you enjoyed the rest of your Lake Louise experience.

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Reviewed 24 July 2017 via mobile

This restaurant has a great menu, although pretty pricey. The tables next to the window have beautiful views of Lake Louise. Our waiter Andrew was very kind and sweet, also wrote a list for us on good places to hike nearby :)

Thank Kristen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, On behalf of the Poppy Brasserie team at Poppy Brasserie, responded to this reviewResponded 26 July 2017

Dear Kristen O,

Thank you for taking the time to review the Poppy Brasserie and thank you for choosing to dine with us.
It is lovely to read about your dining experience with us! We are so glad that Andrew provided exceptional service and gave you some tips on where to hike in the area. We will be sure to pass on your kind words to him and the rest of our team.

Thank you again for the rating and review. We hope you were able to take advantage of some of those hikes in the area.
Hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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