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Reviewed 14 November 2018

Words cannot possibly describe this hotel or its location on the edge of Lake Louise deep in the Canadian Rockies. The service and care taken by the hotel's staff to ensure your stay was equivallent to the amazing surroundings and environment.

Date of stay: November 2018
Trip type: Travelled on business
Review collected in partnership with fairmont.com
Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, Guest Relations Manager at Fairmont Chateau Lake Louise, responded to this reviewResponded 22 November 2018

Dear Chris M,

Thank you so much for your lovely review. We cannot express how pleased we are to know you had a 5-star experience and received attentive service throughout your stay! We hope to welcome you back to Lake Louise again in the near future.

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Reviewed 13 November 2018

Well, this is a great place. The lake is just stunning! One night was not enough. Arrived with the sun on the lake and snow overnight transformed it into a magical experience to walk around.
Staff were excellent and we experienced significant assistance from them.
Views from restaurant to die for!
Luxury but worth it; everything done well.

Room tip: Great view from 167
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank 19John66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, Guest Relations Manager at Fairmont Chateau Lake Louise, responded to this reviewResponded 22 November 2018

Dear 19John66,

Thank you so much for choosing Fairmont Chateau Lake Louise and for your feedback. We are glad to know that you received excellent service throughout your stay and that you enjoyed the beautiful winter weather as you explored the grounds around The Chateau! We do hope to welcome you back for another stay soon.

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Reviewed 13 November 2018

I don't think the views from this hotel ever get old. It's a magical place and I like the history here. Beautiful finishings everywhere you look. The rooms aren't super up to date and trendy and are a bit on the small size, but you come to a place like this for the amenities like the property itself. Excellent, gourmet food. This particular hotel has lots of outdoor activities on the like like skating and nearby world-class skiing. Lots of shops inside and friendly staff. The hotel is massive so I would sometimes lose my way around but there's always someone to direct you. Great location for the conference I was attending. I enjoyed the gym and the pool although I wish there was an outdoor pool/hot tub like at other Fairmont hotels in the mountains (Jasper Park Lodge, Banff Springs). Overall, a wonderful stay!

Date of stay: February 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank ashton_p521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, Guest Relations Manager at Fairmont Chateau Lake Louise, responded to this reviewResponded 24 November 2018

Dear ashton_p521,

Thank you very much for sharing the details from your time with us at Fairmont Chateau Lake Louise. We are pleased to know that you enjoyed your dining experiences, our Health Club, and exploring The Chateau! We hope to welcome you back to the Canadian Rockies again soon.

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Reviewed 12 November 2018

We were so happy even before we checked in! Manny and Amanda helped arrange a truly awesome birthday stay for my husband. Even before we checked in, they asked about lovely touches to add to the room before arrival. Chef Koo actually sent me an email prior to ask about my vegan meal preference. Wow! Vegans rejoice, fine dining is magical at the Fairview! We arrived and our room was ready. What a view! Right down the lake! Lovely treats were waiting for us! Thanks Manny and Amanda! Your attention to detail was amazing. We loved sitting in the lounge and then the lower lounge for live music. Then, we had the most amazing dinner! Thank you so much for making our stay awesome and living up to the high standards Fairmont is still able to maintain under Accor. We'll be back in the Spring:)

Room tip: Don't be afraid of the 1st Floor. 171 is super!
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Natashya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, Guest Relations Manager at Fairmont Chateau Lake Louise, responded to this reviewResponded 22 November 2018

Dear Natashya S,

Thank you very much for choosing to stay with us at Fairmont Chateau Lake Louise. We were delighted that you chose to spend your time in Lake Louise, as well as your husband's birthday celebrations, with us! We are also glad to know that Manny, Amanda, and Chef Koo provided you with such personalized, outstanding service, starting from before you even arrived for your stay! Please know that we have shared your kind feedback with Manny, Amanda, and Chef Koo. We look forward to welcoming you back to The Chateau for another memorable stay in the Spring!

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Reviewed 12 November 2018 via mobile

I highly recommend this location for high tea. Try to get seating by the window; the view is stunning! Out of the other Fairmonts, this one was my favorite experiences for high tea. It may have to do with the view of Lake Louise from the window. It’s worth going to!

Date of stay: February 2018
Trip type: Travelled with family
Thank yegpsychological
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, Guest Relations Manager at Fairmont Chateau Lake Louise, responded to this reviewResponded 22 November 2018

Dear yegpsychological,

Thank you very much for your review and for choosing to enjoy High Tea with us at Fairmont Chateau Lake Louise. We are happy to know that you were pleased with the view and that your High Tea experience was your favourite during your trip! We hope to welcome you back to The Chateau again in the near future.

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